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Accenture: Problem Statement Outline

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Accenture: Problem Statement Outline

Introduction As a global management consulting and outsourcing technology services company, information access and service availability has become a critical asset to the functionality and capability of the organization (Accenture, 2014). Each functional area presents a unique organizational challenge to the table. The ability to mass functional expertise and experienced professional in various market sectors comes with it set of issues related to delivering of high performance we build our claim on. This outline will identify three our most critical issues that will be associated with a problem set in order to evaluate the business impact or affect from the problem.
Problem Statement #1: Guaranteeing network services availability and quality for globally expanded organization has some great challenges with the various types of technologies used in each host nation. Also, the restrictions placed on communication media within the host country. This impedes the capabilities of the technology system professionals from providing quality and timely services to the customers.
Scope:
Too often, the host country’s network infrastructure in a global expansion cannot handle big pipes of data, is technology is either out of date or not user-friendly (Reijers and Liman, 2005).
Who does it affect? This problem affects the organization’s credibility and the competitive advantage, the stakeholders (customers, employees, partners, and investors), and capability to uphold service level agreements (SLA’s) discussed in a consulting or outsourcing contract. SLA’s are stated guarantees and maintained quality of service within a contract between the service provider and the client (Shu and Meina, 2010).
Proposed Solution: The proposed solution for this problem is investing in long haul communication such satellite, mobile terrestrial communication technology, or fiber optics connections (circuits) to bridge the communication gap in the event of a loss of communication within the host country.
Success Factors: The success factors include the uninterrupted network services for the organization, network load balancing, and redundant network resources.
Problem Statement #2 Ensuring the persistent, continuously accessible, and secure access to data in a decentralized organization is an issue that must be addressed in order to provide the services detailed in the contract.
Scope:
Expanding globally and sharing updated information across the organization presents issues due to differences in time zones.
Who does it affect?
This problem affects the stakeholders (customers, employees, partners, and investors) and senior level management. Organizational projects fail due to not having the right information at the right time.
Proposed Solutions: The proposed solution for this problem is moving to a robust storage system like the cloud technology. Establish resource meeting for the virtual teams at each geographical location to discuss changes in information.
Success Factors The success factors for this problem are total access to the data when needed. Security is placed on sensitive information. Another success factor is the accountability that is placed on personnel accessing the data.
Problem Statement #3 In the Outsourcing industry, ensuring that adequate and reliable measures are taking to properly service the contracting customer is very complex. With the growing number of companies choosing to outsource, maintaining complete oversight of the outsourcing business function will present some significant challenges along the way.
Scope:
Technology changes, the priority and requirements of the outsourcing company will changes as well. In this scenario, you could expect to see scope or project creep resulting in an extended completion time of contract.
Who does it affect? This problem mainly affects the customer due to not being satisfied with completion date or the quality of service or agreeing to the level of service provided.
Proposed Solutions The proposed solutions for the problem are revisiting the organization’s objectives and standards, training, and life cycle replacement of systems used to provide services to customer.
Success Factors The success factors for this problem are customer satisfaction, Completions of contract in a timely manner. Outsourcing is dependent on the successful outcome of problem number one and number two.

Reference
Accenture (2014). About Accenture. Retrieved from http://www.accenture.com/us-en/company/Pages/index.aspx Reijers, H. A., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4), 283-306. Shu, Z., & Meina, S. (2010). An architecture design of life cycle based SLA management. In Advanced Communication Technology (ICACT), 2010 The 12th International Conference on (Vol. 2, pp. 1351-1355). IEEE.

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