Acknowledgement

First and foremost, we would like to express our gratitude and thanks to our lecturer, Dr Nomalini who gave us this project as our assignment for ACW 482 Analysis and Development of Accounting Information System. By completing this project, we have learnt how to apply the knowledge that we studied in textbook into real life. We also did learn how to create a workable system for a hotel by using visual basic and Microsoft access. Moreover, we also appreciate the constant valuable guidance and advice given by our lecturer, especially when we face coding problem and error in debugging our system.

Besides that, we also would like to express our greatest appreciation to the employees that work in hotel that accept our interview. They had provided us with useful and valuable information about the operation of hotel. Through the interview, we are able understand the workflows of each departments. We are able to complete our project based on the information obtained from the interview.

Last but not least, we would like to thank to our friends who had give us opinion and suggestion about this project. For all group members who had contributing their time and effort in completing this project, we are very appreciating for the work that had been made by each other.

To sum up, we express our gratitude and appreciation to all the people who had directly or indirectly helping us in completing this project.

Abstract

Develop a functioning system for a hotel is part of the course requirements for Bachelor Degree of Accounting in Universiti Sains Malaysia. Every group is required to write a report about the operation of hotel, develop a system for the entire hotel and complete the user manual for the system. This report provides an overview for Aurora Hotel. It starts with a brief introduction to the background of the hotel. Inside the background, it has included the explanation about the theme and location of the hotel, vision, mission and logo for hotel and the facility and services provided by the hotel. The next part of this report is senior executive. A brief introduction was given before the roles and responsibilities of senior executive are detailed out. This part is ended with the importance of senior executive in Aurora Hotel. Each of the department of Aurora Hotel is discuss in the third part. There are eight departments in the hotel, which is front office, housekeeping, food and beverage, human resource, finance, sales and marketing, information and technology and security department. For each department, an introduction to the department is given before the work flow of the departments is explained. Generally, roles and responsibilities for the departmental personnel, risk assessment and internal control are included in each department. As we need to develop a system for a hotel, so we have included system development life cycle (SDLC) in this report. This report is end with the evaluation report for each of the member that involve in this project.

Aurora Hotel Background

Aurora Hotel is an exclusive 6 storey 3 star hotel that located at Jalan Sultan ZainalAbidin, Kuala Terengganu. Even though Aurora Hotel is a 3 star hotel, but it has offered 5 star’s customer hospitality throughout the customer’s stay. The theme of the hotel is Galaxy. With the uniqueness of the theme, it will make the customers feel like they are in the Galaxy space and it is a symbol of elegant. In order to accord the theme, Aurora hotel has its own interior design that mesmerizes the customer. The hotel is strategically located in the center of town and just a stone’s throw away from the major business hubs and the attraction places of Terengganu. By staying in Aurora Hotel, the customers will have quick access to heritage sports like China Town, Waterfront, PasarPayang, Taman Tamadun Islam and many other eye catching landmarks of the beautiful Terengganu. Moreover, the customers also can enjoy the unique culture of Terengganu. Besides that, Kuala Terengganu is the capital of the state. Thus, the numbers of tourist that visit to Kuala Terengganu are much more than other places and there are more facilities available in state capital. For example, there are jetty and airports located in Kuala Terengganu. The overall design of the logo looks like a house, which means that Aurora Hotel will let the customers feel like they are staying in their own house thorough it comfortable atmosphere. At the logo, the roof is design as “A” to represent the name of the hotel, which is Aurora. Besides that, the green color spots represent the theme of the hotel, which is Galaxy. As can be seen from the logo, the design is mainly blue color. Blue color represents the sky and sea, just as the scenic view that is available at Terengganu. Lastly, the design below the roof represents the hotel, which consists of 6 floors.