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Adjustment Letter

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Submitted By jxying05
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Swarovski
Swarovski North America Limited
One Kenney Drive
Cranston, RI 02920
Sep.10th, 2012

7575 SW, 30 TH WAY, #G602
MIAMI, FL-33176

Dear Customer:

Thank you for your letter regarding of the LEA PE JET HEM earrings. First of all, we sincerely apologize for what happen to your earrings. We agreed that this situation which happened to your case not meet our usual repair standard. We take this issue seriously and made some investigations about the problem. As the result of the investigations, we found that there is some technical problems exist here. So we made some improvement to ensure this kind of problem will never happen again. We re-train the technicians and we replace the old repair products. We will try out best to protect the customer’s right. In the meantime, to show our goodwill, we will send you a brand new pair of earrings. They should arrive by Friday, Sep.21st, 2012. Since we value your business, we will upgrade you to become the membership of the Swarovski Crystal Society. You can check the benefits on the official website of Swarovski. Here is the link: http://www.swarovski.com/Web_US/en/crystal_society?contentid=10007.169864. The personalized membership card will be enclosed within the package of the new earrings. Hope you can enjoy the new experiences with Swarovski. Again, we want you accept our apology and we are looking forward that you can shop with us again soon. If you have further concern, feel free to contact us through e-mail: customer_relations.us@swarovski.com or by phone: +1 800 426-3088. We will get back to you as soon as possible. We are here and very glad to help you.

Sincerely

Swarovski Customer Service

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