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Adoption of Tqm in Project Organisations in Kenya

In:

Submitted By indirangu
Words 3920
Pages 16
UNIVERSITY OF NAIROBI

COLLEGE OF EDUCATION AND EXTERNAL STUDIES

SCHOOL OF CONTINUING AND DISTANCE EDUCATION

DEPARTMENT OF EXTRA MURAL STUDIES

MASTERS OF ARTS IN PROJECT PLANNING AND MANAGEMENT

LDP 607: PROJECT TOTAL QUALITY MANAGEMENT

TERM PAPER:

ADOPTION OF TQM IN PROJECT ORGANISATIONS IN KENYA

SUBMITTED BY: MARK NDIRANGU IRUNGU L50/76218/2014

On: 24TH April 2015

Assignment Submitted in Partial Fulfillment of the Requirement for the Award of Master of Arts In Project Planning and Management in the Department of Extra-Mural Studies University of Nairobi

TABLE OF CONTENTS

1. ABSTRACT 2. INTRODUCTION 3. ORIGIN OF THE QUALITY MOVEMENT 4. EVOLUTION OF TQM 5. THE CONCEPT OF INNOVATION, DIFFUSION AND ADOPTION IN MANAGEMENT 6. IMPLICATIONS FOR TQM ADOPTION IN ORGANIZATIONS 7. A CASE OF KENYA WILDLIFE SERVICES 8. A CASE OF THERMAL POWER PLANTS IN KENYA 9. CONCLUSION 10. REFERENCES

Abstract

In the global marketplace, there is increasing competition among producers and marketers of goods and services, so that the focus for competitive advantage has come to be on quality. An attempt to improve quality in organizations has led to the advancement of the management philosophy called total quality management (TQM).

The service sector is getting competitive every day. In order to be successful Quality Management (QM) practices ought to be the integral part of any organization’s strategic management. Kenya’s national parks form the pillar of the country’s tourism industry. Over one million international tourists visit Kenya annually to partake in wildlife safari and other forms of nature-based tourism.

Implementation of TQM principles has a strong impact on an organization’s performance. There is a significant statistical relationship between TQM principles and quality and hence overall

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