...Affecting Change Organizational Leadership LDR 531 April 2, 2011 Joseph A. Bucci LDR 531 Affecting Change Change is something that is inevitable and cannot be prevented. Many organizations undergo change every day in order to remain operational as well as to take advantage of opportunities within their industry. There are times when employees do not accept change positively. In situations like these, how do managers cope with resistance? Leadership is defined in many different ways but the most common definition is the ability to influence a group towards a common goal (University of Phoenix). An effective manager is responsible for motivating employees through change to accomplish organizational goals. Smith and Falmouth is a midsized Teleshopping network with operations in the United States and Canada. S & F was motivated by its industry forecasts an immediately moved to become a major player within their industry. Their first move was implementing an e¬tailing division, S & F Online, six months ago. The success of this division was crucial to the company’s growth over the next three years. The CEO, Irene Seagraves, appointed members of a new division to implement the strategy of S & F Online. Seagraves appointed various members of the team to positions within the management leauge. Irene also appointed a Chief Operating Officer of S & F Online to increase the sales and to make the company a profitable long-term company (University of Phoenix). Control methods Organizational...
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...Leadership has been defined as the ability to motivate and influence others to work towards achieving a goal. Leaders of any organizations are sometimes faced with challenges of encouraging employees to adapt to organizational structural and culture changes. John C. Maxell define leadership as being influence “nothing more or nothing less.” In a large organizations the effectiveness of managers depends on influence over superiors and peers as well as influence over subordinates.” (Yukl, 2006, p.145) The COO of Smith & Falmouth (S&F), in the Leadership in Action simulation was faced with the challenge of leading a group of stubborn employees to achieve the company’s goals. The following discussion will address the present cultures within S&F and will make a recommendation for restructuring the e-tailing division that would improve the culture while empowering the employees. The culture of a group can be defined asa pattern of shared basic assumptions that the group learned as it solves its problems and are taught to new members as the correct way to perceive, think, and feel in relation to those problems.” (Covey 2008) S&F Online operations present culture has been identified as a subculture that has been led by the project manager. The project manager and his web development team has been running the department the way that the saw fit. The project manager works very well with the logistic manager and his team. The structure has been identified as centralization. The decision...
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...Affecting Change Stephanie Ferguson LDR 531 March 21, 2011 John D. Thompson Affecting Change Leadership has been defined as the ability to influence a group towards the achievement of goals. Leaders are sometimes faced with challenges of encouraging employees to adapt to organizational structure and cultural changes. In large organizations the effectiveness of managers depends on influence over supervisors and peers as well as influence over subordinates.” (Yukl, 2006) As the Chief of Operations for Smith & Falmouth Online in the (Leadership in Action simulation) my role is to consolidate operations. I am faced with the challenge of leading a group of unwilling employees to achieve the goals of the organization which is to streamline the online operations, increase the reach of the Online Sales Channel, and make S&F Online a profitable strategic business unit. The deadline for achieving this task is nine months from now. The following will address the current culture within the organization, establish methods that will be utilized in order to maintain control within the organization and recommend a restructuring strategy that will improve the culture and empower employees, which management practices will be most effective, and explain how the new size and structure can affect the organization, individuals, groups, teams, and the organization’s future. Current and Departmental Culture Organizational culture is defined as a pattern of basic...
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...Abstract Based on the Leadership in Action simulation, this paper will describe the current established methods of control and current culture in Smith & Falmouth (S&F). As a Chief Operational Office (COO), Hadi will provide recommendations for restructuring the department to become more profitable by the end of the fiscal year. Affecting Change As a new COO, existing staff will have resistance to the upcoming change and the new organizational structure. It is important to gain their trust to improve the culture and empower employees to achieve the new goals. The leadership style should be situational and adapt to the different situational factors. Delegation and supportive leadership will provide control and power to the existing leaders and supply them with whatever their teams need to accomplish the end goals. Smith & Falmouth (S&F) Smith & Falmouth is a mid-size tele-shopping company operating in the US and Canada. The company established S&F Online as part of its strategy to expand online. This division is a major element in S&F strategy to grow over the next three years. S&F Online CEO, Irene Seagraves, put in place three main teams; a logistics team, web development team, and a marketing manager to coordinate marketing efforts. Irene set a clear goal for the COO and that is to streamline online operations, increase the each of Online Sales Channel and increase profits. As a new COO, existing senior staff and teams showed resentment and lukewarm reception...
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...Smith and Falmouth (S&F) is a small mail order network and tele-shopping company that operates in Canada the U.S. Smith & Falmouth's Online has an organizational structure that is decentralized. As Chief Operating Officer (COO) of S&F, the following goals must be achieved: streamline online operations, increase the reach of the online sales channel, and create S&F Online to a profitable strategic business unit in nine months (University of Phoenix, 2004). To obtain this success, the following must be reviewed: a specific recommendation must be given for restructuring the department in order to improve the culture while empowering employees; the established methods of control and the current cultures of the existing departments and organization; the influence of organization size organizational size and structure on control and culture; the effects of structure and management tactics on developing power and politics; which management practices would be most effective and why; and the advice will include how the size and new structure of the department could affect the organization as well as the individuals, groups, teams, and the future of the company. There are three complex goals the COO must achieve in nine months as stated earlier. Therefore, the Goal-Setting Theory is recommended for restructuring the department. Edwin Locke proposed that intentions to work toward a goal are a major source of work motivation. That is, goals tell an employee what needs to be done and how...
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...Affecting Change Paper Most leaders will endeavor into affecting change in an organization at some point in their career. Knowledge and application of leadership styles, organizational structure, culture, power and politics can ease the difficult task of affecting change in an organization. This paper will touch on the Smith and Falmouth’s scenario of change and incorporate topics on organizational structure and culture in affecting change in the organization through restructuring and change in management practices. Smith and Falmouth Company Smith and Falmouth is a mid-size tele-shopping and mail order network based in the US and Canada. Recently, they have started an e-tailing division. The division is crucial to Smith and Falmouth’s growth strategy over the next three years. The CEO put in place a web development team, a logistics team, and a marketing manager to coordinate marketing and logistics operations with the parent company. Prior to this, operations were handled by the Project Manager together with his six-member web development team. The Project Manager worked closely with the Logistics Manager and his three-member team who manage order handling, customer support, and delivery operations. The close coordination between the teams has already yielded good results. The CEO then recruited a Chief Operating Officer who would consolidate operations, streamline the online operations, increase the reach of the Online Sales Channel, and make Smith and Falmouth Online...
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...In order for counselors to affect change, they must prove there is a need for the change; they must “have a vision of change; be persistent . . .” (Gibson, 2010, p. 352), and be able to provide evidence to back up the issue they are advocating for. The issue I would like to advocate for is the integration of animal-assisted therapy into more counseling settings. This type of therapy can be used effectively in a variety of settings, including private practice, prisons, nursing homes, detention centers, hospitals, schools, etc. It is particularly effective with at-risk children and adolescents, the elderly, and other vulnerable populations (Franchy, 2011). When animals are used in therapy, it makes it easier for counselors to build positive therapeutic alliances with their clients. Many children and adolescents prefer to communicate in non-verbal ways; therefore, when a counselor brings an animal, such as a dog, into the counseling session, it becomes much easier for a child or adolescent to open up and express their thoughts and feelings by “project[ing] their own feelings onto the dog” (Shallcross, 2011, A Comfortable Relationship section, para. 5). The child or adolescent is more likely to establish a relationship with the dog, which then transfers to a relationship with the counselor. The animal helps clients feel more comfortable with the counselor, which in turn, facilitates more trust, warmth, and acceptance. Animal-assisted therapy “facilitates breakthroughs with clients”...
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...Company Case XEROX: adapting to the turbulent marketing environment Question 1 Micro environmental factors affecting XEROX: First, “the change” was one important factor affecting XEROX performance at late 1990’s. In this period Xerox failed to adapt itself to the rapidly changing marketing environment. Thus, customers stopped being dependant on the company’s leading products like “stand-alone copiers” to share their documents. The machines by which they could scan documents and customize them were what they needed and wanted. Second, “the competitors” such as IBM, etc. were another factor affecting the company. These companies used to provide more sophisticated document management solutions. And the company also had a very weak PR or customer relation management. Question 2 Macro environmental factors affecting XEROX: First, “the great recession” which depressed the company’s core printing and copying equipments and services severely. And it resulted in tumbling down the sales amount and stock price in the market once again. Second, “the globalization” was the another factor that it made the world become one global village and customers started travelling around the world more frequently. Thus customers found the size and weight of stand-alone copier so difficult to carry with them and also it did not make sense to purchase another copier in anywhere they go. Question 3 The answer of our group is YES Because, the company made the best strategy by focusing on the...
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...status: 1. Current Family and Significant Relationships (Include strengths, stressors, problems, recent changes, changes desired, and comments on family and relationship circumstances.) 2. Childhood/Adolescent History (Include developmental milestones, past behavioral concerns, environment, abuse, school, social, and mental health) 3. Social Relationships (Include strengths, stressors, problems, recent changes, changes desired, and comments on current circumstances.) 4. Cultural/Ethnic (Include strengths, stressors, problems, recent changes, changes desired, and comments on current circumstances.) 5. Spiritual/Religious (Include strengths, stressors, problems, recent changes, changes desired, and beliefs/practices to incorporate into therapy.) 6. Legal (Include current and previous legal concerns and their impact on behavior, affect, and relationship.) 7. Education (Include strengths, stressors, problems, recent changes, changes desired, and comments on current circumstances.) 8. Employment/Vocational (Include strengths, stressors, problems, recent changes, changes desired, and comments on current circumstances.) 9. Military (Include current...
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...Thinking Outside the Box 1) What external factors were affecting UPS’s HR practices? How did UPS respond to the trends? They responded to the trends by taking the idea of a traditional classroom to establish the Integrad buildings. Now that the trainees play video games that simulates mock village delivery as well as the slip and fall. These are the types of processes we will have to change as we go through generations and a fast changing global environment 2) Why is efficiency and safety so important to UPS? What role do the company’s industrial engineers play in how employees do their work? Efficiency means saving time and lowers expenses as well. As for safety, which they must take of importance otherwise they would have to consult with labor union. At the end of the day, UPS just wants the employees to have their tasks and deliveries done in a set amount of time to be as efficient as possible. 3) What changes did the company make to its driver training program? What do you think of these changes? Significant changes and if you think about it, was a low risk. UPS basically wanted to get with the times and go along with the generation we now live in. The driving simulator identifies obstacles for them to overcome, and the slip and fall simulator. My personal opinion is that it saved a bunch of time and money. It saved time by having a higher percent of graduates of the program and not having to start the process over...
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...People say that if you change the past, it can dramatically change the future. Some say this can be done by killing a little bug. In Bradbury’s “Sound of Thunder” the theme is even the most insignificant action can have huge repercussions. Traveling back to the prehistoric times is very dangerous. For example, Eckels stepped off the path and stepped on a butterfly. This shows that killing the butterfly caused a ripple effect, dramatically affecting the future. This also shows that the smallest things can change the future. In addition, killing a certain animal could wipe out colonies of animals. This shows that by killing the butterfly there is a different president, spelling is different, and the man at the desk is changed. This also shows that killing animals in the past not only effects the animal environment, but the human environment too. Killing the butterfly and changing the future is known as the Butterfly Effect from this story. In the story, the character Eckels is a trophy hunter, who hunts for a thrill, when he finds out about TIME SAFARI INC., when he travels back in time to hunt a dinosaur. For example, Eckels and the Guides travel back to kill the dinosaur that was bound to die anyways by a falling tree. This shows that one of the guides went back before they were there to mark the dinosaur with a big red X. This also shows that the dinosaur was already going to die, so it wouldn’t affect the future. In addition Eckels got scared...
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...AAA Transportation Paper OI/361 Abstract AAA Transportation is an interstate company that focuses on transporting wholesale products in refrigerated trailers around Midwest this company is located in Waukegan,WI. On the other hand, AAA Transportation has new owners that are planning to make some positive changes that can potentially raise the company's growth becoming more successful. The new owners want to add a delivery of nonperishable products, such as canned foods, to their delivery routes, allowing AAA to expand the area they cover and to provide expanded service to their existing customers. Taking in consideration that many of the routes do not require a full load, there would be enough of room to add nonperishable goods. In addition, the new owners plan to provide the delivery at a lower charge than the customers are now paying. Two of the company's employees Vernon and Bud are opposed to the changes of the new owners. Vernon directs the company's drivers and Bud works in the corporate offices. Vernon does not think that expanding the core business is a good idea, while Bud thinks that AAA is not capable of competing with existing companies that provide the same nonperishable products. Vernon and Bud have been with AAA for more than 20 years and both have a high influence between the rest of the employees. This paper will go over the mental model/mindsets including the impact of the two coworkers, the four steps...
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...WW1 was very important in the short term for bringing about social, political and economic change for the duration of the war. However, these changes largely were of little importance in the long term and only benefited a minority of women after the war. Indeed, the changes that were already happening before the war were of similar importance with WW1 arguably delaying the changes to the position of women in society. Firstly, world war one was important politically, economically and social in changing the position of women in the short term. Women’s roles were drastically changed throughout the war for the better and took over many jobs that were previously only done by men. Economically women prospered due to full employment and 250,000 converted themselves from peacetime to wartime jobs almost immediately. 1 million women entered the workforce and 80% of all workers in shell factories by 1918 were women. They also took on more educated roles and the amount of women in financial-based jobs grew by 600%. The growth in working women also impacted women socially, with an influx of short hair and short skirts. The traditional social restraints were relaxed and most women became the main breadwinner within their household. Women were appearing as an influential gender and they were shedding their ‘weaker sex’ label. This inspiring the suffragette campaign for votes for women, with many controversial politicians being won round, even asquith. In 1916 J.L Gavin claimed “the modern...
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...other, an office worker, thinks the service does not fit our current model and could disrupt relations with other companies. Having these two employees on board through this change is imperative to moving forward in a timely manner. Over the next few paragraphs we will discuss mental models and mindsets, and how they play a role in affecting our employees. We will do this by discussing steps to changing mental models and mindsets. We will also talk about the forces that affect the mental models and mindsets. After discussing the steps to change and the forces that affect us, we will go over the most commonly used mental models and mindsets. We will then try to examine which mental models and mindsets are affecting our employees. Knowing these things will help us transport our employees through this change. Four Steps The four steps for changing our mental models and mindsets according to Wind, Crook, and Gunther (2005). * Understanding power and limits. * Testing relevance against changing environment and generating new ideas as well as creating integrated models. * Overcoming inhibitors by changing infrastructure and thinking. * Changing and implementing models, assessing models, and strengthening models. Figuring out the employees’ mental models and mindsets is key to helping them change. Once we understand where they stand, we can help move them along those steps. Five Forces The five forces that influence and affect our mental models and mindsets according...
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...of how society changes language in order to become sexist refers to discrimination against women. Since a long time ago, women were treated with discrimination by men and society because of their attitudes. In society, it is possible to say that women are known as the weaker sex, men are the stronger sex. Sometimes sexist language can offend people but the issue is that people, especially men, are free to use language in an inadequate way. Besides, society is the responsible of how men treat verbally women because if society permits this kind of behavior in men, it cannot not be avoid for women or other people against that. For instance, we realize about this when a girl is growing up and her parents tell her that she cannot do the same things or jobs as men, and also she is being educated to be a mother and a wife. Women are not maids, women are also part of the society and they can do and say whatever they want. Another example of how language is being changed by society is when men say uncomfortable phrases or words to a woman. There are many men that used animal words to refer a women or a kind of food to say bad things. Women are treated as sex symbol evenmore when a woman has beautiful attributes. Men use offensive words to say that this woman is beautiful; they think this is the way to love or pretend a woman. Language sometimes is seen an art of communication but not at all, because in the same way language can damage others. As human, we can change the way of how...
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