Premium Essay

Affinity Diagram

In: Other Topics

Submitted By rahilkalsotra
Words 2922
Pages 12
Basic Tools for Process Improvement

Module 4

AFFINITY DIAGRAM

AFFINITY DIAGRAM

1

Basic Tools for Process Improvement

What is an Affinity Diagram?
An Affinity Diagram is a tool that gathers large amounts of language data (ideas, opinions, issues) and organizes them into groupings based on their natural relationships (Viewgraph 1). The Affinity process is often used to group ideas generated by Brainstorming.

Why should teams use the Affinity process?
The Affinity process is a good way to get people to work on a creative level to address difficult issues. It may be used in situations that are unknown or unexplored by a team, or in circumstances that seem confusing or disorganized, such as when people with diverse experiences form a new team, or when members have incomplete knowledge of the area of analysis.

When should we use the Affinity process?
The Affinity process is formalized in an Affinity Diagram and is useful when you want to (Viewgraph 2)



Sift through large volumes of data. For example, a process owner who is identifying customers and their needs might compile a very large list of unsorted data. In such a case, creating an Affinity Diagram might be helpful for organizing the data into groups. Encourage new patterns of thinking. An Affinity exercise is an excellent way to get a group of people to react on a "gut level" rather than mulling things over intellectually. Since Brainstorming is the first step in making an Affinity Diagram, the team considers all ideas from all members without criticism. This stimulus is often enough to break through traditional or entrenched thinking, enabling the team to develop a creative list of ideas.



When shouldn't we use the Affinity process?
As a rule of thumb, if less than 15 items of information have been identified, you can skip the Affinity process. Instead, you can clarify and...

Similar Documents

Premium Essay

Affinity Diagram

...Production floor | | Quality control | | Management | | Training | | Marketing | | Suppliers of materials | | | | | | | | | | | | | | Are machines properly calibrated? | | Do we have accurate procedures in place? | | Are productions manager setting expectations? | | Review standards for procedures | | Is our Marketing misleading? | | Do we have standards for materials? | | | | | | | | | | | | | Do we have proper equipment for boots? | | How many boots are checked on daily basis? | | Are quality managers verifying data accuracy? | | Are we training employees properly? | | Coupons and letters mailed to customers than complain | | Are we inspecting materials properly? | | | | | | | | | | | | | | Is production set up different for boots than shoes? | | Are our quality control points in the right places? | | Do we have proper oversight of management team? | | Do we need continuing training to keep standards fresh? | | New Ad campaign | | Do we have a rating system for the suppliers? | | | | | | | | | | | | | | Do we need to move staff around to accommodate boot production | | Are the proper reporting of issues occurring? | | Weekly reviews of quality reports by senior management | | On-site training instead of class training? | | New no questions asked return policy to show confidence | | What are the consequences for suppliers bringing bad supplies | | We are receiving larger than......

Words: 263 - Pages: 2

Premium Essay

Business Create an Affinity Diagram

...Given: A shoe manufacturing company is having a problem with returns and customer complaints in their boot division. Top executives are meeting to figure out what these problems in the boot division are costing the company. A. Problem statement: Our Boot department is having trouble with product returns and customer complaints. The firm may revamp the product raw materials and assess if it is due to quality or equipment issues. Also data will be collected and analysis on the most common complaints to reduce /eliminate the problem. Also explore if additional training and/or hire/replace some employees for assistance with the consumers complaints. B. 6 types of cost Management Cost- Cost management is the process by which companies control and plan the costs of doing business. This can be translated as reducing costs of production for products or services, in addition to improving value being delivered to the customer. Manufacturing cost - Manufacturing costs flow through three basic responsibility centers: the raw materials storeroom, the factory, and the finished goods storeroom. These inventory accounts are usually provided to accumulate costs as they relate to the three responsibility centers: raw material inventory, work-in-process inventory, and finished goods inventory. When goods are sold, costs are transferred from the finished goods inventory account to the cost of goods sold account. The flow of costs through the manufacturing process Utility......

Words: 320 - Pages: 2

Premium Essay

Article Critique

...Article Critique MGMT Jacobson, Janet (2009). “Quality club teaches today’s learners to become tomorrow’s leaders.” A group of young students gather to study quality tools such as affinity diagrams, run charts, and histograms. Koality Kid Club at Hunter Ridge School won the 2008 Academic excellence award and serves 700 kids from kindergarten to sixth grade with knowledge and understanding of leadership skills they will need to become the next leaders of our country. These kids are handpicked judged by the qualities of responsibility, good listening skills, comfortable speaking in front of peers, and cooperation with students and adults. These are the qualities of a good leader and deserve to be treated in an honor program to help build on these leadership skills. This has been a great program not only for the kids but the teachers as well. It gives the students the extra edge they need to make it in the real world and it also gives the teachers a sense of purpose in these kids’ lives. In the program, the teachers go over simple tools such as a run chart, affinity diagram, and fishbone diagram. They relate these simple tools to everyday situations at home such as organizing a birthday party. It not only prepares them for later on in their lives but also helps them exercise these skills in the present. This is a great program for a gifted child that deserves to be treated like the leaders that they have the potential to be. The only question I have......

Words: 302 - Pages: 2

Free Essay

Quality Managemet

...them. 1. Affinity Diagram * An affinity diagram is a brainstorming tool. It functions by drawing connections between a variety of ideas and information. By illustrating theses connections it is possible to understand how they are related. Organizing Ideas Into Common Themes 2. In most projects, brainstorming is a common tool used to gather issues. As a mechanism for allowing a group of individuals to get ideas and issues on the table brainstorming is hard to beat – however all too often such sessions generate large quantities of issues and these can become complex toreview and difficult to interpret – it can also be challenging to highlight particular trends that the gathered issues may portray, finally following thebrainstorming session, themes and thoughts may be forgotten. 3. There are however a variety of methods available to analyze and group the outputs of such team meetings, in order that gathered ideas can be efficiently utilized. Of these methods, Affinity diagrams represents an excellent tool to both group ideas in a logical way and capture themes that have developed during the brainstorming. 4. Created in the 1960’s by Jiro Kawakita, Affinity diagrams allows large numbers of ideas to be sorted into groups for review and analysis. These, simple to produce, diagrams are particularly useful with large group where ideas which are generated at a fast pace require to be organized. 5. The process for producing the Affinity diagram...

Words: 2258 - Pages: 10

Free Essay

The Seven Management Tools

...technologies, digital signal processing technologies, and state-of-theart surface mount manufacturing techniques. Affinity Diagrams The affinity diagram is a tool for organizing a large number of ideas, opinions, and facts relating to a broad problem or subject area. In developing a vision statement, for example, senior management might conduct a brainstorming session to develop a list of ideas to incorporate into the vision. This list might include low product maintenance satisfied employees courteous order entry low price quick delivery growth in shareholder value teamwork responsive technical support personal employee growth low production costs innovative product features high return on investment constant technology innovation high quality motivated employees unique products small, lightweight designs Once a large number of ideas have been generated, they can be grouped according to their “affinity” or relationship to each other. An affinity diagram for the preceding list is shown in Figure 1. Figure 1 Affinity Diagram for MicroTech Interrelationship Digraph An interrelationship digraph identifies and explores causal relationships among related concepts or ideas. It shows that every idea can be logically linked with more than one other idea at a time, and allows for “lateral thinking” rather than “linear thinking.” This technique is often used after the affinity diagram had clarified issues and problems. Figure 2 shows an example of how the key strategic......

Words: 1174 - Pages: 5

Free Essay

Six Sigma Green Belt Professional

...SIX SIGMA GREEN BELT PROFESSIONAL OBJECTIVE TYPE QUESTIONS 1. six sigma corresponds to design tolerances that are +3 standard deviations on either side of the mean. 2. Designing features and characteristics which are then are developed into near final form. 3. Knowledge of SPSS 4. Attribute measurement 5. It is a type of graph that is similar to a histogram and summarizes the shape of the set of data 6. Studying the consequences of failures 7. Drum-Buffer-Rope 8. Same, different 9. Hops 10. Human risk 11. Walter Schewhart 12. How quality influences business 13. Plan, do, study,act 14. Are used to measure financial aspects of an organization or quantify high level aspects of operations 15. Measure 16. Define 17. Monitoring 18. Cost of Quality 19. Motorola Inc 20. Quality is free 21. All of these. 22. None of these 23. Is a Japanese term which means “automation with a human touch”. 24. All of these. 25. A Japanese term which means “automation with a human touch” 26. Five day 27. Mistake proofing 28. Decision for six sigma 29. Logistics 30. A corporate , a person, group, organization, a member or system who affects or can be affected by an organization’s actions 31. Is an approach to understand the customer’s needs and process it in the design specifications of the product 32. All of these 33. Project 34. All of these 35. 3.4 36. The Triple-Constraint 37. None of......

Words: 561 - Pages: 3

Premium Essay

Abc Hospital

...subject before 15 – 20 years back, the subject would be very unique and most of the people will have no understanding about this. But today, Quality tools understanding and importance has grown among people and organizations. There are many tools that are used among the organizations that are classified as follows: 1. Cause Analysis Tools: includes Fishbone, Pareto, and Scattered Diagram. 2. Evaluation and Decision Making Tool: Decision Matrix, Multivoting. 3. Process Analysis Tool: includes Flow chart, Failure Mode Effects Analysis, Mistake-proofing and Spaghetti Diagram. 4. Data Collection and Analysis Tools: box and whisker plot, check sheet, control chart, Design of experiments, Histogram, Scatter Diagram, Stratification, and Survey. 5. Idea Creation Tools: Affinity Diagram, Benchmarking, Brainstorming, Nominal Group Technique. 6. Project Planning and Implementation Tool: Gantt Chart, Plan-Do-Check-Act (PDCA) Cycle or Plan-Do-Study-Act (PDSA) Cycle. 7. Seven New Management and Planning Tools: Affinity Diagram, Relations Diagram, Tree Diagram, Matrix Diagram, Matrix Data Analysis, Arrow Diagram, Process Decision Program Chart. Quality tools & techniques use statistical knowledge to accumulate data and analyze them. It serves diverse range of medical, computing, industrial, telecommunications and defense. These tools drive improvement throughout the organization. Employee has to at all levels has to master the fundamental Quality skills and advanced Quality......

Words: 3917 - Pages: 16

Free Essay

Sample Exam

...SAMPLE EXAMINATION The purpose of the following sample examination is to provide an example of what is provided on exam day by ASQ, complete with the same instructions that are provided on exam day. The test questions that appear in this sample examination are retired from the CSSBB pool and have appeared in past CSSBB examinations. Since they are now available to the public, they will NOT appear in future SSBB examinations. This sample examination WILL NOT be allowed into the exam room. Appendix A contains the answers to the sample test questions. ASQ will not provide scoring and analysis for this sample examination. Remember: These test questions will not appear on future examinations so your performance on this sample examination may not reflect how you perform on the formal examination. A self-appraisal of how well you know the content for the specific areas of the body of knowledge (BOK) can be completed by using the worksheet in Appendix B. On page 2 of the instructions, it states “There are 150 questions on this 4-hour examination.” Please note that this sample exam only contains 75 questions. If you have any questions regarding this sample examination, please email cert@asq.org © 2009 ASQ ASQ grants permission for individuals to use this sample examination as a means to prepare for the formal examination. This examination may be printed, reproduced and used for non-commercial, personal or educational purposes only, provided that (i) the examination is not......

Words: 4541 - Pages: 19

Free Essay

Ishikawa

...Cause and Effect Analysis Identifying the Likely Causes of Problems (Also known as Cause and Effect Diagrams, Fishbone Diagrams, Ishikawa Diagrams, Herringbone Diagrams, and Fishikawa Diagrams.) Find all possible problems. © iStockphoto/ragsac When you have a serious problem, it's important to explore all of the things that could cause it, before you start to think about a solution. That way you can solve the problem completely, first time round, rather than just addressing part of it and having the problem run on and on. Cause and Effect Analysis gives you a useful way of doing this. This diagram-based technique, which combines Brainstorming with a type of Mind Map, pushes you to consider all possible causes of a problem, rather than just the ones that are most obvious. We'll look at Cause and Effect Analysis in this article. About the Tool Cause and Effect Analysis was devised by professor Kaoru Ishikawa, a pioneer of quality management, in the 1960s. The technique was then published in his 1990 book, "Introduction to Quality Control." The diagrams that you create with Cause and Effect Analysis are known as Ishikawa Diagrams or Fishbone Diagrams (because a completed diagram can look like the skeleton of a fish). Cause and Effect Analysis was originally developed as a quality control tool, but you can use the technique just as well in other ways. For instance, you can use it to: * Discover the root cause of a problem. * Uncover bottlenecks in your......

Words: 2346 - Pages: 10

Premium Essay

Thinking Critically Simulation

...Thinking Critically Simulation Thinking Critically Simulation Several problem evaluation tools and techniques were encountered in the simulation. As each team member completed the simulation, each was able to understand the differences of the tools and techniques that were used, and how they were applied. Discussed here are how these techniques assisted with the evaluations of decision-making processes and outcomes. Further, each team member was able to understand the outcomes that were reached from the simulations, and how the changes of those decision-making techniques offer better results. Many problem evaluation tools and techniques are applied to the Critical Thinking Simulation. The simulation provides a variety of information gathered from both market research and employee interviews. In addition, the founder of Credenhill Industries, Linda James, provides advice and recommendations to assist in the decision-making process. Another problem evaluation tool found within the simulation is the Urgency-Criticality Matrix. An Urgency-Criticality (UC) Matrix is a tool that helps in the decision-making process to sort or sift through current issues and problems. The UC Matrix assists in prioritizing and sorting possible solutions according to the urgency and criticality of each situation. Urgent problems require immediate attention and critical problems are the activities necessary to achieve the objective. The UC Matrix facilitates in......

Words: 1096 - Pages: 5

Premium Essay

Business

...Thinking Critically Simulation Paper This paper will frame the problems in which Credenhill Industry is experiencing, and evaluate the decisions made in focusing on framing the problems and making decisions regarding the effectiveness of the decisions made. Credenhill Industry's systematically operates a $750 million company today. They accomplished this by amalgamating the distinguishing circumstance of running a triad of subsidiaries, rejecting to go public and appointing Linda James, who is considered by colleagues as one of the leading entrepreneurs of the times. The company uses a comprehensive program to discover and guide bright green managers to fast track career opportunity in a five month. This program entails a challenge to three of the coworkers respectively overseeing one of the three subsidiaries and mentored by Linda James. The challenge began with the news of taking over controls as Store Manager of a Credenhill consumer electronics store in Dallas Texas. The sheer excitements of the brand-new position weakened as the results of long lists of ongoing problems were determined. A new store has opened up recently close by severely reducing the revenue for Credenhill. This issue produced a snowball like effect to the department store and its employees. The new store carried a bigger inventory, competitive pricing and was allegedly to pay their employee a higher salary. If this were not enough it was divulged that we were in legal trouble because of......

Words: 1467 - Pages: 6

Premium Essay

Nss165 Chapter 4

...Contingency Planning Ch4 Key Concepts and Chapter Assessment Affinity diagram - A diagram consisting of 4 steps, identify the problem , generate ideas, gather ideas into related groups, create the affinity diagram. Refer to page 142 for an example. Brainstorming - In a brainstorming session all participants spout out ideas which are written down without judgement. Cause and effect diagram - Also known as Ishikawa diagram or fishbone diagram. It shows the relationships between causes and problems. Critical path chart - A chart of critical tasks in a project. If any task in the critical path is delayed, the entire project will be delayed. Firewall - Firewalls filter traffic to ensure that unwanted traffic does not reach vulnerable systems. Firewall appliance - A self-contained firewall solution. It includes hardware and software to provide security protection for a network. Firewall policy - A document that identifies what traffic to allow or block. A firewall policy is often used to implement rules on the firewall. Gantt chart - A bar chart used to show a project schedule. Gantt charts are commonly used in project management. Gantt charts can be used in risk management plans. Milestone - A scheduled event for a project. It indicates the completion of a major task or group of tasks. Milestones are used to track a project’s progress. Milestone plan chart - A graphical representation of major milestones. It shows the time relationship of......

Words: 857 - Pages: 4

Premium Essay

Managing Risk in Information Systems Chapter 4 Key Terms / Assessment

...Ryan Spikes Contingency Planning Ch4 Key Concepts and Chapter Assessment Affinity diagram - A diagram consisting of 4 steps, identify the problem , generate ideas, gather ideas into related groups, create the affinity diagram. Refer to page 142 for an example. Brainstorming - In a brainstorming session all participants spout out ideas which are written down without judgement. Cause and effect diagram - Also known as Ishikawa diagram or fishbone diagram. It shows the relationships between causes and problems. Critical path chart - A chart of critical tasks in a project. If any task in the critical path is delayed, the entire project will be delayed. Firewall - Firewalls filter traffic to ensure that unwanted traffic does not reach vulnerable systems. Firewall appliance - A self-contained firewall solution. It includes hardware and software to provide security protection for a network. Firewall policy - A document that identifies what traffic to allow or block. A firewall policy is often used to implement rules on the firewall. Gantt chart - A bar chart used to show a project schedule. Gantt charts are commonly used in project management. Gantt charts can be used in risk management plans. Milestone - A scheduled event for a project. It indicates the completion of a major task or group of tasks. Milestones are used to track a project’s progress. Milestone plan chart - A graphical representation of major milestones. It shows the time relationship of milestones to each......

Words: 860 - Pages: 4

Premium Essay

Critical Thinking-Simulation

...Thinking Critically Simulation Review Names Mgt/350 Due Date Professor Problem Formulation and Identification When making decisions toward a problem, a manager is responsible for coming up with a solution or solutions to solve the problem. There may be the same situation that may occur in but not every individual will choose the same solution to solve the problem. Based on the Thinking Critically Simulation an individual is to assume a role of a manager and find ways to come up with solutions to solve the problem. The four people on Team X took the simulation will result in four different ways of using the tools and techniques to solve the problems. For Team X to complete the simulation members had to record their information on three documents that would help them come up with a valid solution to solve the problems that was mention in the simulation. Allowing each individual to discuss what she thought of the simulation, discusses how the tools and techniques used and how changing an individual’s way of thinking will prove that not everyone think alike and that there is not right solution. The simulation is designed to test Team X’s problem formulation and decision implementation skills. Terria’s impression of the simulation was that it allowed an individual to see what problems managers have when trying to manage a business and how they will come up with a decision. She believed that this allowed the individual to be......

Words: 1504 - Pages: 7

Free Essay

Quality Management for Organizational Excellence

...Name: Professor: Course: Date: Quality Management for Organizational Excellence Chapter 1 Discussion Assignment 1.2 a. Define the term quality. The definition of quality depends on the customer's perspective. In this case, it means exceeding or meeting customer expectations. This involves provision of relevant information, production of quality products, and availing variety of services and goods so that consumers choose the best. b. What is total quality? Total quality refers to a unique approach to undertaking business, which makes every attempt to maximize on the organization's competitiveness by improvement of the variety and quality of services, products, processes, environment, and people. c. List key elements of total quality Key characteristics or elements of total quality are |Elements of Total Quality |Elements of Total Quality | |1. Strategically based |6. Employee empowerment and involvement | |2. Customer focus |7. Bottom-up training and education | |3. Obsession with quality |8. Freedom through control | |4. Scientific approach |9. Unity of purpose ...

Words: 1688 - Pages: 7