Affinity Plus

In: Business and Management

Submitted By sbalin
Words 553
Pages 3
AFFINITY PLUS (A):
1. Evaluate Affinity’s MOE framework. In your view, is this system likely to be effective in delivering value to customers? If so, how? If not, why?
Member, Organization, Employee MOE is a decision making filter used by A.P. in handling members’ loans when they get into financial trouble. This new approach has moved the strategy of the Credit Union from collecting payments (until 2002, performance was measured according to financials) to building relationships based on trust with the members. The stakeholders team at Affinity Plus has pushed the concept of members-first deeply throughout the organization, empowering employees to put member-owners’ interests ahead of either the organization’s interests or their own interests: what is best for customer is best for all.
The system is very effective in delivering value to customers. CU is embarking on creating solutions for its members who are delinquent and financially troubled, instead of focusing on collecting payments by calling early or even sometimes aggressively. From the standpoint of CU, those members are solely in ill-health financially at the time of borrowing and their situation will recuperate in due course once they find a solution to help its member. At the end, customer will benefit from settling his delinquency by the help of his trusted CU.
2. In your view, is MOE likely to be effective in creating value for Affinity Plus? If so, what are the specific ways in which you expect MOE to lead value creation in the organization?
An organization that puts the customer at the center of its attention is very likely to create value for itself. At A.P., the member/customer approach will in turn will bring them increased market share and membership rates (120,000 members end 2003). People started to close accounts at competitor branches and moved to A.P. after Affinity’s…...

Similar Documents

Parent Plus Loan

...Dear Student/Parent, Enclosed is your proposed student financial plan. You have been approved for the PLUS loan; it is up to you if you would like to take it out for the first academic year. Please review your charges and estimated financial aid for the program along with the PLUS loan requested loan amount form that will need to be sing by your parent so that we may certify the PLUS loan. Please note you ultimately have the option to accept or refuse the plus loan. If you choose to accept the plus loan, then sign the financial aid plan and the plus loan requested amount form and send them back to me as soon as possible. If you choose not to accept, we will provide you with alternative loans options. Alternative loans require that either the student is credit worthy or the student obtains a credit worthy co-signer. Most students will need a credit worthy co-signer. Should you have any questions or concerns, please feel free to contact me at 1-800-275-2474 ext: 6380 or via e-mail at chatten@aii.edu. Thank you for your time and immediate consideration to this paperwork. Dear Parent, I have applied you for the Federal Parent PLUS Loan on Sallie Mae’s website. However, your credit decision is in a pending status. This means that you need to call Sallie Mae’s Parent Answer Service at 1-800-891-1410 as soon as possible and give them any personal information that they need...

Words: 674 - Pages: 3

Network Plus

...CompTIA Network+ Practice Question Answers Question 1. Objective: Given a scenario, install and configure routers and switches. The IEEE standard 802.3af states the specifications for which of the following? a) Quality of Service b) VLANs c) Routing tables d) Power over Ethernet Question 2. Objective: Given a scenario, troubleshoot common router and switch problems. A user's remote marketing server has changed IP address schemes and now the user can no longer access it. The user further discovers that the distant end still has access to them. Which of the following is a possible cause? a) SNMP strings need to be added b) Firewall rules need to be configured c) Port bonding on the interface needs to be enabled d) The switch has lost power Question 3. Objective: Explain the purpose and features of various network appliances. Which of the following is a network device that allows remote users access to a network? a) DNS server b) Content filter c) Load balancer d) VPN concentrator Question 4. Objective: Given a scenario, use the appropriate network monitoring resource to analyze traffic. A technician suspects that a virus has been introduced on the network. Which network resource is BEST used to confirm this problem? a) Syslog b) SNMP c) Network sniffer d) Environmental monitor Question 5. Objective: Given a scenario, implement the following network troubleshooting methodology. A user reports a network connectivity problem...

Words: 1379 - Pages: 6

Affinity Diagram

...: Affinitize silently. The most effective way to work is to have everyone move the displayed ideas at will, without talking. This is a new experience for many people. It has two positive results: It encourages unconventional thinking (which is good), while it discourages semantic battles (which are bad). It also helps prevent one person from steering the Affinity. Go for gut reactions. Encourage team members not to agonize over sorting but to react quickly to what they see. Speed rather than deliberation is the order of the day, so keep the process moving. Handle disagreements simply. The process provides a simple way to handle disagreements over the placement of ideas: If a team member doesn’t like where an idea is grouped, he or she moves it. This creates an environment in which it is okay to disagree with people having a different viewpoint. If consensus cannot be reached, make a duplicate of the idea and place one copy in each group. Now let’s walk through the step-by-step process of creating an Affinity Diagram (Viewgraph 3). This sequence has been adapted from the The Memory Jogger Plus+ [Ref. 1]. Step 1 - Generate ideas. Use the Brainstorming tool to generate a list of ideas. The rest of the steps in the Affinity process will be easier if these ideas are written on post-its TM . Step 2 - Display the ideas. Post the ideas on a chartpack, a wall, or a table in a random manner. 4 AFFINITY DIAGRAM Basic Tools for Process Improvement Creating an Affinity......

Words: 2922 - Pages: 12

Introducing Aleve Plus

...Introducing Aleve Plus BUS620 Managerial Marketing Instructor: Dr. Mary Wright July 30, 2012 Introducing Aleve Plus NSAIDs have become a major source of interest for consumers, especially those individuals who suffer from long – term pain. Several NSAID pharmaceuticals have been discontinued, for example Vioxx and Bextra. These products and others related to them are responsible for over 16,500 deaths annually in the United States alone. The side effects of NSAIDs are kidney and liver damage, blood disorders, heart attacks, strokes, hypertension, bleeding ulcers and serious interactions with other drugs. (Washington Post) It is imperative that researchers of Bayer find a solution for this problem that will ease the concerns of the consumer, as well as boost sales for Bayer. 1. Company Overview: Bayer was founded in 1863 in Barmen Germany by Friedrich Bayer and Friedrich Weskott. Today, Bayer currently ranks among the top consumer healthcare organizations world wide, and its mission statement is to provide quality healthcare products to their consumers. Bayer exists to attract and retain customers. Bayer is a global enterprise with core competencies in the fields of health care, nutrition, and high tech materials. As an inventor organization it sets a general direction of movement in research – intensive...

Words: 2606 - Pages: 11

Affinity Plus

...AFFINITY PLUS (A): 1. Evaluate Affinity’s MOE framework. In your view, is this system likely to be effective in delivering value to customers? If so, how? If not, why? Member, Organization, Employee MOE is a decision making filter used by A.P. in handling members’ loans when they get into financial trouble. This new approach has moved the strategy of the Credit Union from collecting payments (until 2002, performance was measured according to financials) to building relationships based on trust with the members. The stakeholders team at Affinity Plus has pushed the concept of members-first deeply throughout the organization, empowering employees to put member-owners’ interests ahead of either the organization’s interests or their own interests: what is best for customer is best for all. The system is very effective in delivering value to customers. CU is embarking on creating solutions for its members who are delinquent and financially troubled, instead of focusing on collecting payments by calling early or even sometimes aggressively. From the standpoint of CU, those members are solely in ill-health financially at the time of borrowing and their situation will recuperate in due course once they find a solution to help its member. At the end, customer will benefit from settling his delinquency by the help of his trusted CU. 2. In your view, is MOE likely to be effective in creating value for Affinity Plus? If so, what are the specific ways in which you expect MOE...

Words: 553 - Pages: 3

Panel View Plus

...Installation Instructions PanelView Plus 700 to 1500 and PanelView Plus Compact 1000 Terminals and Display Modules Catalog Numbers 2711P-Kxxxx, 2711P-Txxxx, 2711P-Bxxxx, 2711P-RDxxxx, 2711PC-T10C4D1 Topic Important User Information Environment and Enclosure Hazardous Locations Wiring and Safety Guidelines About the PanelView Plus 700 to 1500 Terminals Parts List Required Tools Install the Terminal DC Power Connections AC Power Connections Battery Precautions Troubleshooting Specifications Additional Resources Page 2 3 4 8 8 10 10 10 16 20 22 24 28 30 About This Publication This document provides instructions on how to install these devices in a panel. • Factory-assembled PanelView Plus or PanelView Plus CE 700 to 1500 terminals • PanelView Plus or PanelView Plus CE 700 to 1500 display modules • Factory-assembled PanelView Plus Compact 1000 terminal For complete information on installing, wiring, and troubleshooting the terminals, refer to the publications listed under Additional Resources. 2 PanelView Plus 700 to 1500 and PanelView Plus Compact 1000 Terminals and Display Modules Important User Information Solid state equipment has operational characteristics differing from those of electromechanical equipment. Safety Guidelines for the Application, Installation and Maintenance of Solid State Controls (Publication SGI-1.1 available from your local Rockwell Automation sales office or online at http://literature.rockwellautomation.com) describes some important...

Words: 7594 - Pages: 31

Acc 561 Week 6 Assignment Wiley Plus - Latest

...ACC 561 Week 6 Assignment Wiley PLUS - Latest IF You Want To Purchase A+ Work Then Click The Link Below , Instant Download http://www.hwspeed.com/ACC-561-Week-6-Assignment-WileyPLUS-Latest-438493893.htm?categoryId=-1 If You Face Any Problem E- Mail Us At JOHNMATE1122@Gmail.Com Exercise 20-3 Garza and Neely, CPAs, are preparing their service revenue (sales) budget for the coming year (2012). The practice is divided into three departments: auditing, tax, and consulting. Billable hours for each department, by quarter, are provided below. Department Quarter 1 Quarter 2 Quarter 3 Quarter 4 Auditing 2,560 1,750 2,200 2,740 Tax 3,110 2,750 2,140 2,790 Consulting 1,780 1,780 1,780 1,780 Average hourly billing rates are: auditing $82, tax $94, and consulting $105. Prepare the service revenue (sales) budget for 2012 by listing the departments and showing for each quarter and the year in total, billable hours, billable rate, and total revenue. Exercise 22-1 Stanton Company is planning to produce 2,100 units of product in 2012. Each unit requires 3.60 pounds of materials at $6.60 per pound and a half-hour of labor at $15.40 per hour. The overhead rate is 70% of direct labor. (a) Compute the budgeted amounts for 2012 for direct materials to be used, direct labor, and applied overhead. Direct materials $ Direct labor $ Overhead $ (b) Compute the standard cost of one unit of product. (Round...

Words: 674 - Pages: 3

Fin 571 Week 2 Wiley Plus Practice Quiz New

...FIN 571 Week 2 Wiley PLUS Practice Quiz NEW IF You Want To Purchase A+ Work Then Click The Link Below , Instant Download http://www.hwspeed.com/FIN-571-Week-2-WileyPLUS-Practice-Quiz-NEW-5849944.htm?categoryId=-1 If You Face Any Problem E- Mail Us At JOHNMATE1122@Gmail.Com Multiple Choice Question 53 Which one of the following statements about trend analysis is NOT correct? It allows management to examine each ratio over time and determine whether the trend is good or bad for the firm. This benchmark is based on a firm's historical performance. The Standard Industrial Classification (SIC) System is used to identify benchmark firms. All of these are true statements. Multiple Choice Question 68 Coverage ratios: Sectors, Inc., has an EBIT of $7,221,643 and interest expense of $611,800. Its depreciation for the year is $1,434,500. What is its cash coverage ratio? None of these 14.15 times 15.42 times 18.34 times Multiple Choice Question 68 Multiples analysis: Turner Corp. has debt of $230 million and generated a net income of $121 million in the last fiscal year. In attempting to determine the total value of the firm, an investor identified a similar firm in Jacobs, Inc., an all-equity firm. This firm had 150 million shares outstanding, a share price of $14.25, and net income of $182 million. What is the total value of Turner Corp.? Round to the nearest million dollars. $1,715 million $1,651 million $1,421 million $1,191 million Multiple...

Words: 454 - Pages: 2

Acc 422 Week 2 – 5 Wiley Plus Exercises

...A++PAPER;http://www.homeworkproviders.com/shop/acc-422-week-2-5-wiley-plus-exercises/ ACC 422 WEEK 2 – 5 WILEY PLUS EXERCISES ACC 422 WEEK 2 – 5 WILEY PLUS EXERCISES, ALL Week Included E13-13 (Contingencies) Presented below are three independent situations. Answer the question at the end of each situation. 1. During 2010, Maverick Inc. became involved in a tax dispute with the IRS. Maverick’s attorneys have indicated that they believe it is probable that Maverick will lose this dispute. They also believe that Maverick will have to pay the IRS between $800,000 and $1,400,000. After the 2010 financial statements were issued, the case was settled with the IRS for $1,200,000. What amount, if any, should be reported as a liability for this contingency as of December 31, 2010? 2. On October 1, 2010, Holmgren Chemical was identified as a potentially responsible party by the Environmental Protection Agency. Holmgren’s management along with its counsel have concluded that it is probable that Holmgren will be responsible for damages, and a reasonable estimate of these damages is $6,000,000. Holmgren’s insurance policy of $9,000,000 has a deductible clause of $500,000. How should Holmgren Chemical report this information in its financial statements at December 31, 2010? 3. Shinobi Inc. had a manufacturing plant in Darfur, which was destroyed in the civil war. It is not certain who will compensate Shinobi for this destruction, but Shinobi has been...

Words: 688 - Pages: 3

Affinity Diagram

... Production floor | | Quality control | | Management | | Training | | Marketing | | Suppliers of materials | | | | | | | | | | | | | | Are machines properly calibrated? | | Do we have accurate procedures in place? | | Are productions manager setting expectations? | | Review standards for procedures | | Is our Marketing misleading? | | Do we have standards for materials? | | | | | | | | | | | | | Do we have proper equipment for boots? | | How many boots are checked on daily basis? | | Are quality managers verifying data accuracy? | | Are we training employees properly? | | Coupons and letters mailed to customers than complain | | Are we inspecting materials properly? | | | | | | | | | | | | | | Is production set up different for boots than shoes? | | Are our quality control points in the right places? | | Do we have proper oversight of management team? | | Do we need continuing training to keep standards fresh? | | New Ad campaign | | Do we have a rating system for the suppliers? | | | | | | | | | | | | | | Do we need to move staff around to accommodate boot production | | Are the proper reporting of issues occurring? | | Weekly reviews of quality reports by senior management | | On-site training instead of class training? | | New no questions asked return policy to show confidence | | What are the consequences for suppliers bringing bad supplies | | We are receiving larger than...

Words: 263 - Pages: 2

Hamburger Plus Case

...Introduction Business policies are the guidelines developed by an organization to govern its actions. It is essential because it communicates the company's expectations about appropriate employee work performance and studies the functions and responsibilities of top management, the crucial problems that affect success in the total enterprise and the decisions that determine the direction of the organization and shape its future. Hamburger Plus is a company that is known for its fastest, most consistent service in the industry with thousands of outlets all over the world. And one of the crucial problems they are facing is the rapid decline in sales and bulk of customer complaints from branch to another. Thus, Hamburger Plus, along with its global operations, is planning to make its operations digitally mastered through a system called Creative. In line with this, the role business policy will give an appropriate action concerning the problems that affects the success of the company. The guidelines set will help the top management to govern and make decisions in running the business. The case Hamburger Plus has thousands of outlets all over the world. Records show that about a thousand branches are opened every month in many parts of the world. Because of its global operations, it is planning to spend $1.5B over the next 5 years to make its operations digitally mastered through a system called Creative. This move is prompted by a rapid decline in sales and a bulk...

Words: 1041 - Pages: 5

Acc 422 Wiley Plus Exercises

...ACC 422 WILEY PLUS EXERCISES To purchase this tutorial visit here: http://mindsblow.us/question_des/ACC422WILEYPLUSEXERCISES/328 contact us at: help@mindblows.us ACC 422 WILEY PLUS EXERCISES Week 2 Question 1 (Determine Cash Balance) Presented below are a number of independent situations. For each individual situation, determine the amount that should be reported as cash. 1. Checking account balance $925,000; certificate of deposit $1,400,000; cash advance to subsidiary of $980,000; utility deposit paid to gas company $180. 2. Checking account balance $500,000; an overdraft in special checking account at same bank as normal checking account of $17,000; cash held in a bond sinking fund $200,000; petty cash fund $300; coins and currency on hand $1,350. 3. Checking account balance $590,000; postdated check from customer $11,000; cash restricted due to maintaining compensating balance requirement of $100,000; certified check from customer $9,800; postage stamps on hand $620. 4. Checking account balance at bank $42,000; money market balance at mutual fund (has checking privileges) $48,000; NSF check received from customer $800. 5. Checking account balance $700,000; cash restricted for future plant expansion $500,000; short-term Treasury bills $180,000; cash advance received from customer $900 (not included in checking account balance); cash advance of $7,000 to company executive, payable on demand; refundable deposit of $26,000 paid to federal government to...

Words: 1432 - Pages: 6

All Assignments Week 3 Plus Week 6

...ALL ASSIGNMENTS WEEK 3 PLUS WEEK 6 To purchase this tutorial visit here: http://mindsblow.us/question_des/ALLASSIGNMENTSWEEK3PLUSWEEK6/1887 contact us at: help@mindblows.us ECON 312 ALL ASSIGNMENTS WEEK 3 PLUS WEEK 6 Week 3 Assignment; Anti-Trust Case Week 6 Assignment; Current Macroeconomic Situation in the U.S ALL ASSIGNMENTS WEEK 3 PLUS WEEK 6 To purchase this tutorial visit here: http://mindsblow.us/question_des/ALLASSIGNMENTSWEEK3PLUSWEEK6/1887 contact us at: help@mindblows.us ECON 312 ALL ASSIGNMENTS WEEK 3 PLUS WEEK 6 Week 3 Assignment; Anti-Trust Case Week 6 Assignment; Current Macroeconomic Situation in the U.S ALL ASSIGNMENTS WEEK 3 PLUS WEEK 6 To purchase this tutorial visit here: http://mindsblow.us/question_des/ALLASSIGNMENTSWEEK3PLUSWEEK6/1887 contact us at: help@mindblows.us ECON 312 ALL ASSIGNMENTS WEEK 3 PLUS WEEK 6 Week 3 Assignment; Anti-Trust Case Week 6 Assignment; Current Macroeconomic Situation in the U.S ALL ASSIGNMENTS WEEK 3 PLUS WEEK 6 To purchase this tutorial visit here: http://mindsblow.us/question_des/ALLASSIGNMENTSWEEK3PLUSWEEK6/1887 contact us at: help@mindblows.us ECON 312 ALL ASSIGNMENTS WEEK 3 PLUS WEEK 6 Week 3 Assignment; Anti-Trust Case Week 6 Assignment; Current Macroeconomic Situation in the U.S ALL ASSIGNMENTS WEEK 3 PLUS WEEK 6 To purchase this tutorial visit here: http://mindsblow.us/question_des/ALLASSIGNMENTSWEEK3PLUSWEEK6/1887 contact us at: help@mindblows.us ECON 312 ALL ASSIGNMENTS...

Words: 1764 - Pages: 8

Sql Plus

... of a Relational Database I-13 Data Models I-14 Entity Relationship Model I-15 Entity Relationship Modeling Conventions I-16 Relating Multiple Tables I-18 Relational Database Terminology I-19 Relational Database Properties I-20 Communicating with a RDBMS Using SQL I-21 Relational Database Management System I-22 SQL Statements I-23 Tables Used in the Course I-24 1 Writing Basic SQL SELECT Statements Objectives 1-2 Capabilities of SQL SELECT Statements 1-3 Basic SELECT Statement 1-4 Selecting All Columns 1-5 Selecting Specific Columns 1-6 Writing SQL Statements 1-7 Column Heading Defaults 1-8 Arithmetic Expressions 1-9 Using Arithmetic Operators 1-10 Operator Precedence 1-11 Using Parentheses 1-13 Defining a Null Value 1-14 Null Values in Arithmetic Expressions 1-15 Defining a Column Alias 1-16 Using Column Aliases 1-17 Concatenation Operator 1-18 Using the Concatenation Operator 1-19 Literal Character Strings 1-20 Using Literal Character Strings 1-21 Duplicate Rows 1-22 Eliminating Duplicate Rows 1-23 iii SQL and iSQL*Plus Interaction 1-24 SQL Statements Versus iSQL*Plus Commands Overview of iSQL*Plus 1-26 Logging In to iSQL*Plus 1-27 The iSQL*Plus Environment 1-28 Displaying Table Structure 1-29 Interacting with Script Files 1-31 Summary 1-34 Practice Overview 1-35 2 Restricting and Sorting Data Objectives 2-2 Limiting Rows Using a Selection 2-3 Limiting the Rows Selected 2-4 Using the WHERE Clause 2-5 Character Strings...

Words: 33197 - Pages: 133

Water Bottle Deposits a Plus

...Water Bottle Deposits a Plus Danielle L. Tippett Baker College of Owosso Water Bottle Deposits a Plus To walk down the streets today, nearly everyone passing by is carrying a water bottle in which they purchased at the store. It seems that the amount of water being sold by stores is increasing. Where are these water bottles being disposed of is the question. Too many of these water bottles are not being disposed of properly since the majority of these are consumed by people away from home (Lockhart,para.3). They are put into trash cans or thrown on the ground as litter. If there was a bottle deposit required on all water bottles purchased then people would be more conscious of their disposal techniques putting a stop to waste created by consuming water. All water bottles need to have a deposit which can be set by each state’s legislature to help reduce landfill waste and littering. One of the many great benefits of having a water bottle deposit is that it will help to control littering on the streets and beaches which in turn is affecting the environment. When there is litter floating along the beach shores a person might not feel so apt to swimming while on their vacation. The empty water bottles that line the streets will make certain neighborhoods less desirable thus bringing down homeowners property values. The local landfills are increasing in size with all the extra water bottles being carelessly thrown into trash cans. It is estimated that about 500,000 water...

Words: 1912 - Pages: 8