...is the management-research question hierarchy for Akron Children’s Hospital? The management research hierarchy for Akron Children’s Hospital includes: Discover the Management Dilemma: Akron’s Children’s Hospital felt the need to distinguish itself from the other prominent pediatric hospitals in the Northeastern Ohio area: Akron Children’s wanted to be the top pediatric hospital choice in Akron and the surrounding counties. Define the Management Question: How can we (Akron Children’s) convince the public, or parents of acutely ill children, to utilize the caring, compassionate, and technologically advanced resources of Akron Children’s Hospital over Rainbow Babies & Children’s Hospital or The Cleveland Clinic? Define the Research Questions: How can Akron Children’s Hospital distinguish itself from its competitors and prove its excellence in healthcare to the Akron area and surrounding counties? Investigative Questions: What factors do parents use to make a decision as to what hospital to use? Is a decision based on hospital reputation or is their decision an emotional decision? What do we need to do to heighten our reputation as a caring, compassionate, technologically advanced facility and to appeal to the emotional level as a means to attract (the parents of) acutely ill children to Akron Children’s over our competitors? Measurement Questions: What measures does Akron Children’s Hospital take to demonstrate their superiority over their...
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...The Quality Transformation Network (QTN) of Children's Hospital Association has brought some major transformations at the hematology/oncology unit of Akron Children’s Hospital since it joined the network in 2009. “We built a team of nurses, doctors and the infection control staff to focus on central line care,” says Jeffrey Hord, M.D., director, Showers Family Center for Childhood Cancer and Blood Disorders. “This was new for our institution. We built a relationship with the infection control officer that did not exist before. And we have line care on our mind much more.” He credits nurses with doing most of the work, including training new unit staff and also the float nurses. “Doctors can be most involved in reducing line entries,” he says, “following the standard work orders to ask every day with every patient, what can we do to reduce line entries?” Before QTN: Limited Data, No Analysis As for data collection, a rigorous requirement of QTN, Hord admits, “Before joining, we did not have good ongoing data collection about line days in our inpatient unit, much less elsewhere. Now, we have built a system to track line days of our entire patient population anywhere.” When a central line-associated bloodstream infection (CLABSI) occurred, the unit did not have any particular follow-up, much less the root cause analysis required by QTN. “Now, when a positive culture comes back, the team receives an email notification, and nurses involved in the care of the patient are quickly...
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...Job Description Receptionist The main purpose of the job: The receptionist is the first to deal with the customer or visitor, and it is responsible for dealing with the public civilized manner reflecting the bright image of the company, so it should be good-looking, good handling, patient, cooperative, has the ability to deal calmly and wisely, quick-witted lectured mind, codifies all that is asked of him, and act honestly and faithfully and conscientiously in all his dealings. Main tasks: receive incoming phone calls on the company PBX and take the caller and the data recorded. divert incoming phone calls to the officials concerned were present in their offices, otherwise, the data is taken and recorded and the caller follow when attending employee to be delivered to him. request calls for staff and converted them. work record is to record all the numbers and information about the callers. receive customers and visitors to the company and ask them for the employee want to meet him, and then ask the employee if he was ready to receive it. In the event the employee is not present is recorded message from the visitor or customer indicating the purpose of the visit and hour visit, then the message is delivered to the employee upon his return to his office. Follow-up presence and exit of employees of the company to organize the process of converting calls or receive visitors or to answer Mr. Director-General when inquiring about one of them. attention to all...
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...Schindler (2008) provided a comprehensive case study that involves a children’s hospital called Akron Children’s Hospital, which is one of the largest pediatric care provider with 253 beds. This hospital was founded in 1890 and offers close to This hospital was founded in 1890 and offers several areas of practice all geared towards children. Akron Children’s Hospital operates in the shadows several other competitors that are also recognized nearby: Rainbow Babies and Children’s Hospital as well as the Cleveland Clinic. Cooper & Schindler (2008) stated that even though Akron Children’s Hospital is large and well regarded, it is overshadowed by its competitors. The hospital needs a communication strategy in order to distinguish itself and to strengthen its commitment to the children as well as the high-quality advanced care that it provides. The hospital also must find out the criteria that parents use in order to decide which hospital to use for their children if acute care services are needed. Expanding its market beyond Cleveland should also be something that the hospital should explore. The issue that Akron Children’s Hospital is experiencing is the fact that it does not know which strategies to use in order to expand and overshadow its competitors. While Akron Children’s Hospital is one of the largest pediatric care providers with 253beds, it lacks the strategies in which to compete in its market. The hospital is over shadowed by two other competitors and cannot successfully...
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...research described above. a. What topics should be discussed in what order? * How do children parents decide which hospital to take their children to, when their children need acute care? * Is the quality of service a factor on their decision * Is the financing a determine factor? * Is their decision driven simply by emotion? b. What pre tasking exercises might be relevant? Ask the people who are participating in the focus group to prepare a journal: list the events that took place from the time your child was first sick until your child felt better. c. What exercises might you use during the focus group? * Give the group members a blank sheet of paper. Ask them to draw the kind of hospital they would like, the kind of doctors, nurses and care they would like to have for their child. Immediately tell them that nothing above a kindergarten level is expected. * Guided Fantasies or Visualizations: tell the individuals to close their eyes, and visualize the perfect hospital. * Word Association and Sentence Completion 2. Evaluate the use of the telephone as the method for the survey. After analyzing and evaluating the competitor’s message of Akron Children’s hospital, it was time for the research team to test whether the care-centered brand massage they recommended was going to be effective beyond doubt in influencing parent’s hospital selection. In addition, the focus group and telephone survey would be the appropriate methods to be applied during this...
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...Skyline University Akron Children's Hospital Case Study Name: Date: Discussion Questions 1) What is the management-research question hierarchy for Akron Children’s Hospital? Akron Children's Hospital identify five steps in their management-research questions hierarchy, which are: 1. Management Dilemma: the first step in the management- research question hierarchy, where the hospital choose specific objectives to generate solutions. The hospital is concerned mostly with increasing their business and the number of their patients. 2. Management Questions: searching for an innovative plan that differentiate them from their competitors and gain a competitive advantage over them. 3. Research Questions: looking for ways in which the hospital can provide for children advanced technology care equipments in their treatment. 4. Investigation Questions: the hospital investigates different questions, like "How can we attract patients from other countries to get their treatment at out hospital?" and "How parents decide whether to bring their children to our hospital?" 5. Measurement Questions: the hospital utilize a collecting data tool such as surveys and questioners to gather information from their customers regarding the hospital treatment and care for their children, the distance from the hospital to the home, and the quality of technology and medicines used. 2) What are the advantages/disadvantages of an observation study for this research? Each...
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...10/27/2011 Arnold Palmer Hospital Is First to Receive New FDA-Approved X-ray Imaging Technology New System Dramatically Cuts Radiation Exposure for Young Patients MEDIA CONTACT Geo Morales, APR 321.841.5766 geo.morales@orlandohealth.com | | |Orlando, FL (October 27, 2011) - Arnold Palmer Hospital for Children is the first hospital in the United States to receive innovative | |new x-ray imaging technology that decreases radiation exposure to young patients and produces high-quality images. The system, | |manufactured by Siemens, is called Luminos Agile and received approval from the Food and Drug Administration in June 2011. | |A key feature on the Luminos Agile system is a large flat-panel detector that enables physicians to examine an image that is up to 117 | |percent larger than images generated by older technology. A larger image allows physicians to examine a wider area of the anatomy | |without repositioning the patient - reducing scan times and radiation dose. | |Luminos Agile delivers a package of features designed to increase patient comfort and enhance efficiency in the exam room. It offers the| |flexibility of a table that adjusts height from 25 inches to 44 inches to easily accommodate children and patients with mobility | |challenges. The adjustable table also has a weight capacity of 600 pounds and a 24-inch wide opening to provide easy...
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...that will be the topic of discussion in my final project is Children’s Memorial Hospital. Children's Memorial has been named one of the top 30 best children’s hospitals in the United States in nine pediatric specialties. The hospital ranked among the top 10 in five pediatric specialties, and ranked fifth in urology. The rankings for each of the 10 pediatric specialties were based on reputation among physicians and data-driven factors such as outcomes and care-related indicators including patient volumes, infection control, advanced clinical services, nurse staffing ratios and availability of key technologies. The largest pediatric hospital in Illinois and the pediatric educational facility for Northwestern University Feinberg School of Medicine, Children's Memorial provides specialists in every known pediatric specialty. These physicians served more than 180,000 children last year. The American Nurses Association has recognized the hospital as the first hospital in the state – and the first pediatric hospital in the nation – to receive its prestigious Nursing Excellence Magnet Award. Preliminary Problem Statement Children’s Memorial Hospital was founded in 1882 in an 8-bed cottage the hospital has grown in size and capacity over the past 125 years, yet we still have to turn patients away, because of overcrowding. In 2004 talks of a building a new hospital to accommodate the flow of patients that come through the hospital began. Early on it was obvious that this task would not...
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...St. Jude Children’s Research Hospital, Finding Cures. Saving Children. Moises Sandoval. Specific Purpose: To persuade the members of my audience in becoming a Partner in Hope by donating/volunteering to St. Jude Children’s Hospital. Thesis Statement: Since 1962, St. Jude hospital has been a symbol of hope for children and families in the need. As one of the world’s premier pediatric cancer research centers, St. Jude hospital continues to provide the quality of research and treatment relying on the support of many donors to continue its lifesaving mission of finding cures and saving children. Organizational Pattern: Monroe’s Motivated Sequence. Introduction (Attention) I. Attention-Getting Device—Eggs dynamic: Draw faces on 4 eggs to make 4 members of the audience figure that those eggs were their children. Then, paint a mark on two of those eggs to show in one of them that the stain represented cancer and we didn’t know what caused it; the mark on the second egg would try to illustrate that we can try to remove the mark (or resolve the problem with cancer) ourselves but we are not able because it is not in our capacity and that would bring us to the breaking of the third egg that would represent that sometimes when we try to resolve so serious problems ourselves such as cancer we would only make it worse. II. Introduce Your Topic—The topic of St. Jude Children’s Research Hospital is introduced in connection with the eggs dynamic by stating to the audience...
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...The Ottawa Hospital, or L'Hôpital d'Ottawa, is a non-profit, public university teaching hospital in Ottawa, Canada. The hospital is made up of the former Grace Hospital, Riverside Hospital, Ottawa General Hospital and Ottawa Civic Hospital. The Ottawa Hospital, Civic Campus, was established in 1845. It is a modern 456 bed teaching hospital. Now a day, it is a 1,195-bed academic health sciences centre affiliated with the University of Ottawa, Children's Hospital of Eastern Ontario and the University of Ottawa Heart Institute. Ottawa Hospital is also one of two trauma centres in Eastern Ontario and southern Quebec. The other is Children's Hospital of Eastern Ontario which is for children only. The employment contract is between the Ottawa Hospital and the President and Chief Executive Officer of the Hospital. According to the review and research about this agreement, the principle and legal concepts that learned from BUSI 2601 class, it provides the important issues that might be happened when signing an employment contract. The most important step of signing employment contract is to read the contract carefully and review the contract with a lawyer to make sure yourself understand everything in the contract that you are going to sign. The basic legal step, concepts and terminology, ethical issues of signing a contract will be talked in detail at first. The explanation of the employment contract by describe the clauses of the contract will also be talked. There will be the legal...
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...Introduction: I work at Cardinal Glennon Children’s hospital. This is a hospital designated to care for children between the ages of 0 through 21 years of age. It is located within the city limits of Saint Louis, Missouri. I am a registered nurse (RN) in the Emergency Department (ED). Our hospital is a 190 inpatient bed hospital (“Cardinal Glennon”, 2015). They also provide specialty care and outpatient services. The ED specifically has a 24 bed unit and is a Level 1 pediatric trauma center. According to our website we see and treat nearly 41,000 children per year in the ED (“Cardinal Glennon”, 2015). It is truly a fascinating place to work and I learn something new every day that I am there. How Statistics are used at my Workplace: At Cardinal Glennon, there are various forms of statistics used. Like many other hospitals, the administration keeps track of numbers for all sorts of reasons. A few examples are as follows; the amount of infections that are related to central lines, how much profit was made each year, how many patients were seen in the ED each day, week, month and year, patient satisfaction scores, handwashing rates of co-workers, amount of blood cultures drawn each month and the amount that were determined contaminated. Those are just a few that matter to nursing but I am sure each individual department has their own forms of statistics they track. After these different sets of data are complied, some form of chart or graph is used to make an impact on the employees...
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...Group Behavior within St. Jude Children’s Research Hospital Throughout our society there is defiantly a lot of categorizing of people. Rather it is in schools, friendships, sports, religious groups or within organizations everyone belongs to a group. “Being able to understand the dynamics of group behavior allows one to manage individuals and groups more effectively in a workplace.” (Losh, 2011) Throughout this paper will see how St. Jude Children’s Research Hospital came about and how teamwork and trust has kept this organization together. However we will also examine the problems within their group behaviors that could impact their group productivity and some recommendations to resolve these problems. St. Jude Children’s Research Hospital is one of the only hospitals in the world that is fully a not-for-profit organization. From the very beginning this organization was built on teamwork and trust. Without knowing the history of this organization and how it was created it would be hard to understand why teamwork and trust was and is so important. Danny Thomas was the founder of St. Jude Children’s Research Hospital in 1962. (AboutUs, 2013) St. Jude’s was developed after keeping a promise during one of his prayers to the St. Jude Thaddeus. (AboutUs, 2013) At this time his life he was a young struggling actor just trying to make it big. He was big on religion and always prayed to the St. Jude Thaddeus during good times and bad times asking for help and guidance in...
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...IF they choose to support a children’s charity, to support St Jude Children’s Research Hospital. Central Idea: Many charities are deserving of support, but St Jude is truly special. Everything they do for these children makes their lives and their family’s lives just a little bit easier. Pattern of Organization: Problem-Solution Introduction: Attention: How many of you here think that one day, you will choose to support a charity, whether through donating your money or volunteering your time? Reveal Topic: There are hundreds of deserving charities across the nation, but a really special one is St Jude Children’s Research Hospital. Credibility: If you remember from my introductory speech, I’m a member of Delta Delta Delta and our sorority nationally supports St Jude as our philanthropy. I have toured this hospital and have seen first-hand how incredible St Jude really is. Relate to the Audience: As college students, we don’t all necessarily have the means to donate to a charity like this, but there are many little things that you can do that will help more than you think. For example, the last Monday in September, Chili’s, who also is a huge contributor to St Jude, donates 100% of that days profit nationwide to the hospital. It’s as easy as going out to lunch or dinner. Preview: Today I’m going to share with you some information on pediatric cancer, what St Jude is and how they are setting the standard for children’s research hospitals (Connective: Signpost- First...
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...External/Internal Factors University of Phoenix Management: Theory, Practice and Application MGT/330 Oren Gilbert May 29, 2011 Abstract In this paper we will analyze the functions of management at St. Jude Children’s Research Hospital. Looking at the four management functions (planning, organizing, leading, and controlling) and how the functions are affected by internal and external factors. An explanation of how globalization, technology, innovation, diversity, and ethics affect the four management functions will are discussed. Lastly how managers at St. Jude Children’s Research Hospital use delegation to manage each function (planning, organizing, leading, and controlling). As well as how each factor (globalization, technology, innovation, diversity, and ethics) is affected managerial delegation. External/Internal Factors This paper is based on the St Jude’s Children Research Hospital. St. Jude’s Children Research Hospital was started in 1962 by founder Danny Thomas. Thomas’s goals were to change the lives of all the children that would walk through the hospital doors. He created a hospital that specialized in research and treatment of catastrophic diseases and illnesses. It was not until 2005 that St Jude’s added on a massive expansion that heightened the hospitals efforts to find cures, treatments, vaccines, and rehabilitation for children. This paper will include an explanation of how internal and external factors affect the four functions of management, and how...
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...costs can save no- profit hospitals thousands of dollars. St. Jude is a non-profit hospital that treats all children regardless of health insurance or financial status. Since no child is ever denied treatment, any type of revenue is welcomed and greatly appreciated. “The daily operating cost for St. Jude is $1.6 million, which is primarily covered by public contributions. On average, 5,700 active patients visit the hospital each year, most of whom are treated on an outpatient basis” (St. Jude Children Research Hospital, 2013). The overhead costs of such an organization are significant and can exceed 35% of total hospital costs. Overall, the hospital’s overhead costs may be caused by volume, capacity, and complexity. In other words, this may include number of patient days, discharges, available beds, and number of medical services. Other overhead costs may come from transport or travel, uniforms, catering, laundry, utilities, furniture and other equipment purchases, and rent. Annual overhead costs can be overwhelming. There are multiple ways to reduce the overhead costs and still be productive. Appreciatively more than 9 million people make contributions to St. Jude each year. The enormous benefit St. Jude has, is that they have an enormous chain of contributors that help with minimizing overhead costs by providing and donating supplies time, and have a family of corporate partners (large corporations) who reduce their prices and provide the hospital with profound discounts...
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