...is the management-research question hierarchy for Akron Children’s Hospital? The management research hierarchy for Akron Children’s Hospital includes: Discover the Management Dilemma: Akron’s Children’s Hospital felt the need to distinguish itself from the other prominent pediatric hospitals in the Northeastern Ohio area: Akron Children’s wanted to be the top pediatric hospital choice in Akron and the surrounding counties. Define the Management Question: How can we (Akron Children’s) convince the public, or parents of acutely ill children, to utilize the caring, compassionate, and technologically advanced resources of Akron Children’s Hospital over Rainbow Babies & Children’s Hospital or The Cleveland Clinic? Define the Research Questions: How can Akron Children’s Hospital distinguish itself from its competitors and prove its excellence in healthcare to the Akron area and surrounding counties? Investigative Questions: What factors do parents use to make a decision as to what hospital to use? Is a decision based on hospital reputation or is their decision an emotional decision? What do we need to do to heighten our reputation as a caring, compassionate, technologically advanced facility and to appeal to the emotional level as a means to attract (the parents of) acutely ill children to Akron Children’s over our competitors? Measurement Questions: What measures does Akron Children’s Hospital take to demonstrate their superiority over their...
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...The Quality Transformation Network (QTN) of Children's Hospital Association has brought some major transformations at the hematology/oncology unit of Akron Children’s Hospital since it joined the network in 2009. “We built a team of nurses, doctors and the infection control staff to focus on central line care,” says Jeffrey Hord, M.D., director, Showers Family Center for Childhood Cancer and Blood Disorders. “This was new for our institution. We built a relationship with the infection control officer that did not exist before. And we have line care on our mind much more.” He credits nurses with doing most of the work, including training new unit staff and also the float nurses. “Doctors can be most involved in reducing line entries,” he says, “following the standard work orders to ask every day with every patient, what can we do to reduce line entries?” Before QTN: Limited Data, No Analysis As for data collection, a rigorous requirement of QTN, Hord admits, “Before joining, we did not have good ongoing data collection about line days in our inpatient unit, much less elsewhere. Now, we have built a system to track line days of our entire patient population anywhere.” When a central line-associated bloodstream infection (CLABSI) occurred, the unit did not have any particular follow-up, much less the root cause analysis required by QTN. “Now, when a positive culture comes back, the team receives an email notification, and nurses involved in the care of the patient are quickly...
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...(2008) provided a comprehensive case study that involves a children’s hospital called Akron Children’s Hospital, which is one of the largest pediatric care provider with 253 beds. This hospital was founded in 1890 and offers close to This hospital was founded in 1890 and offers several areas of practice all geared towards children. Akron Children’s Hospital operates in the shadows several other competitors that are also recognized nearby: Rainbow Babies and Children’s Hospital as well as the Cleveland Clinic. Cooper & Schindler (2008) stated that even though Akron Children’s Hospital is large and well regarded, it is overshadowed by its competitors. The hospital needs a communication strategy in order to distinguish itself and to strengthen its commitment to the children as well as the high-quality advanced care that it provides. The hospital also must find out the criteria that parents use in order to decide which hospital to use for their children if acute care services are needed. Expanding its market beyond Cleveland should also be something that the hospital should explore. The issue that Akron Children’s Hospital is experiencing is the fact that it does not know which strategies to use in order to expand and overshadow its competitors. While Akron Children’s Hospital is one of the largest pediatric care providers with 253beds, it lacks the strategies in which to compete in its market. The hospital is over shadowed by two other competitors and cannot successfully work...
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...Case Study: Akron Children’s Hospital 1) What is the management-research question hierarchy for Akron Children’s Hospital? a. Management Dilemma- Step 1 is identifying the management dilemma. The dilemma that the hospital faces is how to increase the bed-occupancy rate and what can the hospital do to gain more business than its competitors. b. Management Question- Step 2 is how to differentiate itself and step out of the shadow of its competitors. c. Research Questions- Step 3 consists of defining the research questions The questions focus on how to distinguish itself and convey its commitment to children and to the highest-quality and most medically advanced care. d. Investigative Questions- Step 4 consists of investigative questions such as “How do parents come to a decision on where to bring their children?” and “How do we gain more customers from surrounding counties?” e. Measurement Questions- Step 5 consists of some questions with supplied answers that range on a scale of 1 to 5 (bad to good). These questions can include those about distance to home, comfort of leaving children in the hospital’s care, feelings of technology and medical quality. 2) What are the advantages/disadvantages of an observation study for this research? f. Advantages- The researcher can see first-hand the experiences of parents and children in the hospital every step of the way. Researchers can instantly record their observances and findings....
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...Job Description Receptionist The main purpose of the job: The receptionist is the first to deal with the customer or visitor, and it is responsible for dealing with the public civilized manner reflecting the bright image of the company, so it should be good-looking, good handling, patient, cooperative, has the ability to deal calmly and wisely, quick-witted lectured mind, codifies all that is asked of him, and act honestly and faithfully and conscientiously in all his dealings. Main tasks: receive incoming phone calls on the company PBX and take the caller and the data recorded. divert incoming phone calls to the officials concerned were present in their offices, otherwise, the data is taken and recorded and the caller follow when attending employee to be delivered to him. request calls for staff and converted them. work record is to record all the numbers and information about the callers. receive customers and visitors to the company and ask them for the employee want to meet him, and then ask the employee if he was ready to receive it. In the event the employee is not present is recorded message from the visitor or customer indicating the purpose of the visit and hour visit, then the message is delivered to the employee upon his return to his office. Follow-up presence and exit of employees of the company to organize the process of converting calls or receive visitors or to answer Mr. Director-General when inquiring about one of them. attention to all...
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...Cleveland Cavaliers owner Dan Gilbert wrote his infamous open letter to the City of Cleveland. He promised the city of Cleveland, a ring before LeBron would win. LeBron's Finals MVP performance silenced possibly his biggest critic. The City of Cleveland has been through a lot. Since Jim Brown retired to be an actor in 1966, they haven't been able to live up to that 1964 NFL championship (The "Super Bowl" didn't come into fruition, until the NFL/AFL merger of 1966). They watched in angst, as the Cleveland Indians squandered away their title hopes, to the then Florida Marlins in 1997. The Cavs in the early 90s, showed promise, but getting past Michael Jordan was a tough task for anyone. Then came the final straw. In 2003 a local kid from Akron, LeBron James was drafted number #1 in the NBA draft. He crashed onto the scene, like Superman in his spaceship crash landing into Smallville. Like Superman, LeBron was to do great things, he was the savior to the city of Cleveland. He was supposed to bring a title to this blue collar town. However, again like Superman, he wouldn't fully reach his potential until he left his hometown. After "The Decision", Cleveland fans burned LeBron's jersey, and mocked and ridiculed their former "King". They watched joyfully, as the Mavericks snatched away LeBron's title hopes in 2011. Gilbert's letter only gave a slight glimpse into the heart of Cleveland fans. They absolutely HATE LeBron James. Nine years since they drafted him, LeBron's former witnesses...
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...research described above. a. What topics should be discussed in what order? * How do children parents decide which hospital to take their children to, when their children need acute care? * Is the quality of service a factor on their decision * Is the financing a determine factor? * Is their decision driven simply by emotion? b. What pre tasking exercises might be relevant? Ask the people who are participating in the focus group to prepare a journal: list the events that took place from the time your child was first sick until your child felt better. c. What exercises might you use during the focus group? * Give the group members a blank sheet of paper. Ask them to draw the kind of hospital they would like, the kind of doctors, nurses and care they would like to have for their child. Immediately tell them that nothing above a kindergarten level is expected. * Guided Fantasies or Visualizations: tell the individuals to close their eyes, and visualize the perfect hospital. * Word Association and Sentence Completion 2. Evaluate the use of the telephone as the method for the survey. After analyzing and evaluating the competitor’s message of Akron Children’s hospital, it was time for the research team to test whether the care-centered brand massage they recommended was going to be effective beyond doubt in influencing parent’s hospital selection. In addition, the focus group and telephone survey would be the appropriate methods to be applied during this...
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...I went through a devastating time in my life where I did not think I was going to survive. I got involved with a man that was an alcoholic. He seem very nice on the surface but as I got to know him the person came out and I realize this was not the man for me. I remember the first in counter I had with him was when he wanted me to have sex with him and I refused him. I was lying in bed and next thing I know he had his hand around my neck choking me, saying “I guess I have to treat you like a hoe in the street". I began pleading for my life. I said I was through with the relationship. But it was not over he told me he was sorry and he would never treat me like that again. I loved him so much I gave him another chance. Which was the worst decision I ever made. When he tried to choke me. It put fear in me whenever he would drink. I was afraid to be alone with him but yet I found that I could not get away from the abusive relationship, the bondage I was in. I told myself so many time I was through because I was not going to put up with him and the way I felt whenever he would drink. One day I made up my mind I was going to get out and never look back because I was tired of hiding in closet, or afraid to go home after work because he been drinking all day, I didn't know what was going to do to me. I began moving my clothing out of the house. when he would question me about why my clothes was not in the closet I would make up a story like I just move my things in my son closet so...
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...Sojourner Truth: "Ain't I a Woman?", December 1851 -------------------------------------------------------------------------------- Sojourner Truth (1797-1883): Ain't I A Woman? Delivered 1851 Women's Convention, Akron, Ohio Well, children, where there is so much racket there must be something out of kilter. I think that 'twixt the negroes of the South and the women at the North, all talking about rights, the white men will be in a fix pretty soon. But what's all this here talking about? That man over there says that women need to be helped into carriages, and lifted over ditches, and to have the best place everywhere. Nobody ever helps me into carriages, or over mud-puddles, or gives me any best place! And ain't I a woman? Look at me! Look at my arm! I have ploughed and planted, and gathered into barns, and no man could head me! And ain't I a woman? I could work as much and eat as much as a man - when I could get it - and bear the lash as well! And ain't I a woman? I have borne thirteen children, and seen most all sold off to slavery, and when I cried out with my mother's grief, none but Jesus heard me! And ain't I a woman? Then they talk about this thing in the head; what's this they call it? [member of audience whispers, "intellect"] That's it, honey. What's that got to do with women's rights or negroes' rights? If my cup won't hold but a pint, and yours holds a quart, wouldn't you be mean not to let me have my little half measure full? Then that little man in...
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...Taylor Lenzi English 1550 November 18, 2013 Final Essay Compare/Contrast Final Essay “The Decision” will always and forever be one of Cleveland’s darkest times for a city who has not had much to cheer about in past times. The entire city thought LeBron James would lift the city up, but in the end he was held accountable for many broken hearts. On the other hand, a writer by the name of Tom Bissell once put himself in a dark time as well relying on large quantities of cocaine and an unhealthy obsession with video games. With LeBron James in Wright Thompson’s “Believeland” and the cocaine and video games in Tom Bissell’s “Video Games: The Addiction” creating an unwanted atmosphere, they show how quickly changing one single variable can cause such a strong negative effect on a human being’s or even a whole city’s dream. In Thompson’s “Believeland” the proud city attempts to get over the “the person who left and remember what it used to be with him here” (Par. 1). Yes, the fans call “the person who left” LeBron James. Tom Bissell was once a writer who wrote several books and journalism pieces. In his “Video Games: The Addiction” he finds himself needing a new Xbox everywhere he moved and becoming addicted and having trouble finding cocaine until he found an anonymous Russian dealer to supply him. One contrast in both of these are the form and structure are different in each article and how they inform the reader. “Believeland” is told from the point of view of one...
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...Akron Ohio Community Profile University of Phoenix Ethics and Social Responsibility ETH 316 Ed McCullough April 22, 2013 Figure [ 1 ] ("Portage Lakes, Akron, Ohio," 2007) Akron, Ohio Community Profile The city of Akron, Ohio, incorporated in 1918; the city's land holds an elevation of 1050 feet, land area of 62.1 square miles, and population density of 3206 people per square mile ("Akron City Data," 2013). This small suburban city, located approximately 36 miles South of Cleveland, Ohio, that inhabits the Northeast sector of Ohio. The current city population equals approximately 542,272 with 244,314 households ("Akron City Data," 2013). The number of family households that live in Akron equal 58.3% of the population or 142,556 and non-family households equal 41.7% of the population at 101,758 ("Akron City Data," 2013). The city's population includes a multi-racial mix of 80.1% White, 14.3% Black, 2.1% Asian, 2.1% Hispanic, 0.2% American Indian, 0.02% other race ("Akron City Data," 2013). Although the city incorporated in 1918, Akron was co-founded in 1825 when a man named of Paul Williams suggested it to Simon Perkins ("Akron, Ohio," n.d., p. 1). Today the Perkins Stone Mansion, a historic landmark and museum sits diagonally across from the John Brown House another museum historically known for its part in the historic abolitionary movement noted as the "Underground Railroad" located on the corner of Copley and Diagonal Road ("Akron, Ohio," n.d.). "In...
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...telling a story far beyond the product. In my opinion, LeBron James is the product in this commercial and it directly corresponds to LeBron returning back home, not only to Cleveland, but also to his hometown, Akron. The commercial does this in an emotional way as LeBron returns and revisits Akron. It shows him entering his former High School, the basketball court he built, his mother, his old neighborhood, and the court in which he started playing basketball. b. The second tactic I will cover is the “First Home Game” Sprite commercial starring LeBron as well. This commercial also corresponds with LeBron returning home, but it has its own specific message. James makes a major statement throughout the commercial by making the notion that he was driven by his hometown fans more than anyone to return to Cleveland. During the commercial, LeBron states, ““Where does my thirst come from? It comes from here, from these people, because their passion, their love, drives me. They say home is where your heart is. My heart is here, it’s always been. This is my first home game.” What James is saying is that returning home is his first home game and it is just as important as his actual first game with the Cavaliers. At the end of the commercial James arrives at Patterson Park in Akron, Ohio where he once played pick-up basketball. When he made his entrance, there were many members of the community present. According to Ananth Pandian, “Sprite worked with city officials to turn Patterson Park...
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...A Case Report On WILL BURT: EDUCATION EVERY STEP OF THE WAY Executive summary The cause for the company’s liquidation was nothing but the education and lack of skills possessed by the employees. As soon as Featherstone, CEO of the company recognized it he took some steps to improve it which not only helped the company from getting out of that liquidation state but also in emerging to a better state. Words count- 57 words Case analysis The company Will Burt, a family owned manufacturing firm based in Orrville, Ohio were in such a state that it had to cancel its insurance coverage following a liability suit. Owners had no other option but to sell out the company to a new buyer for which CEO Harry Featherstone was charged with. Featherstone who had just taken charge as CEO found himself at the helm of a doomed company. Employee morale was completely low and people had lost their hopes from the company. But Featherstone’s belief about the company never shattered. He decide to make the company highly leverage followed by the institution of Employee stock ownership plan. As a result of which the company was saved from liquidation and also from being a deep pocket target for some liability lawyer. He wanted employees to know that they actually owned a part of the company through employee stock ownership plan. He tried a lot to explain but a lot of people had trouble in grasping the concept, so he decided to open up the numbers of the company. He showed...
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...complicated by the aging process, comorbidities, and psychosocial concerns that affect successful management.2 In a study of patient outcomes post– hospital discharge, Naylor and colleagues4 demonstrated that the use of advanced practice nurses (APNs) was effective in improving outcomes for patients with HF. The feasibility of adapting this approach is limited, however; costs for home visits by an APN are high, a shortage of APNs employed in home care exists, and funding for home care has decreased with the Medicare Prospective Payment System.5 An alternative strategy for promoting self-management of HF is the use of electronic home monitoring (EHM). EHM is a form of telemedicine in which medical/nursing management interventions are provided to individuals at a distance from the health care provider.6 The primary objective of this pilot study was to examine the effectiveness of postdischarge telemonitoring by an APN on reducing subsequent hospital readmissions, emergency department (ED) visits, and costs and increasing the time between discharge and readmission among older adults with HF. Secondary objectives were to examine depressive symptomatology, quality of life, caregiver mastery, and social support for patients with HF. Background Older adults with HF face a high risk of early hospital...
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...Skyline University Akron Children's Hospital Case Study Name: Date: Discussion Questions 1) What is the management-research question hierarchy for Akron Children’s Hospital? Akron Children's Hospital identify five steps in their management-research questions hierarchy, which are: 1. Management Dilemma: the first step in the management- research question hierarchy, where the hospital choose specific objectives to generate solutions. The hospital is concerned mostly with increasing their business and the number of their patients. 2. Management Questions: searching for an innovative plan that differentiate them from their competitors and gain a competitive advantage over them. 3. Research Questions: looking for ways in which the hospital can provide for children advanced technology care equipments in their treatment. 4. Investigation Questions: the hospital investigates different questions, like "How can we attract patients from other countries to get their treatment at out hospital?" and "How parents decide whether to bring their children to our hospital?" 5. Measurement Questions: the hospital utilize a collecting data tool such as surveys and questioners to gather information from their customers regarding the hospital treatment and care for their children, the distance from the hospital to the home, and the quality of technology and medicines used. 2) What are the advantages/disadvantages of an observation study for this research? Each...
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