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Albatross

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Emotional Intelligence (1 of 2)
Of the qualities commonly associated with emotional intelligence, which one(s) do you most relate to as being a strength of yours? Provide a specific example that applies to a work setting. What is a limitation for you? Provide a specific example.

From Wood Chapter 7, “Emotional intelligence”, qualities that are included in emotional intelligence are as follows:

• Being aware of your feelings • Dealing with emotions without being overcome by them • Not letting setbacks and disappointments derail you • Channeling your feelings to assist you in achieving your goals • Being able to understand how others feel without their spelling it out • Listening to your feelings and those of others so you can learn from them • Having a strong yet realistic sense of optimism

I believe my most evident emotional intelligence qualities are dealing with emotions without being overcome by them and not letting setbacks and disappointments derail me. If I think about a work-setting example, I had a particular employee that during our performance review broke down and was very upset. She proceeded to tell me a heartbreaking story about her sister having a very bad accident and being in a critical condition in hospital. Her performance review was not going very well before this news broke to me but I knew there was something not quite right. Once we had discussed the situation, I cancelled the review and told her not to worry as we could postpone the review until she was feeling better and more prepared. She was thankful and felt pleased I was able to deal with her emotions, and mine for that matter as it was terrible story.
A definite limitation for me with regards to these qualities would be listening to my own feelings and those of others so I can learn from them. I think I tend to shut down when sometimes when I...

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