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Allstate Insurance (Case Study)

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ALLSTATE INSURANCE (CASE STUDY)

TABLE OF CONTENTS

Question 1: Operational audit opportunities (areas) …………………………………..3

Question 2: The audit program for Allstate insurance ………………………………....3

Question 3: The assertions to be tested and whether they can be audited effectively and efficiently………………………………………………….........5

Question 4: The policies and procedures in Allstate insurance ……………………....7

Question 5: Controls and weaknesses in Allstate insurance ………………………….7

Reference …………………………………………………………………………….............8

QUESTION 1: OPERATIONAL AUDIT OPPORTUNITIES (AREAS)

1. Auditing the legal Expenses to attorneys representing policy holders.
This should include the comparison between legal fees incurred by Allstate staff attorneys and outside attorneys representing clients and scrutiny of time cards and bills

2. Audit of Allstate policyholder contracts. To find out about the terms of reference between Allstate and policy holders, and address questions of whether the legal services offered by lawyers are in accordance with the terms specified in the contracts and To what extent do contract terms cover the policy holders

3. Audit of legal Services to Policy holders; to address the following questions: Is the office receiving appropriate value for the dollars spent?, are policy holders satisfied with the legal services offered by the company?, are the legal services offered in conformity with applicable laws and standards?

4. Audit of Allstate Human Resource” To find out the level of skills and experience of both staff and outside attorneys and ascertain if the attorneys are competent enough to provide quality legal defence counsel to the policyholders?

Question 2: THE AUDIT PROGRAM FOR ALLSTATE INSURANCE

A. Area of Audit: Legal Expenses
Audit Objectives:
1. To determine why legal expenses were

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