”Leaders have recognized the importance of focusing their employees’ efforts to achieve high organizational performances. Therefore, there are five conditions that must come together for managers to gain the benefits of a goal-setting program.” (pg. 202) Many businesses, like Allstate Insurance Companies have their own unique goal-setting programs to help their employees to perform highly and to accomplish corporate goals, but not all these programs are effective. First, “the employee must have the knowledge and ability to attain the goal.” (pg. 202) Allstate gives their employees assessments and roadmaps, for the knowledge of requirements and skills needed for their job title and critical skills needed for advancement. Showing that they do appreciate their employees and wanting them to succeed, they provide tools, resources, and opportunities to help easily accomplish the goals that are motivated for the employees to aim for towards the company. Secondly, “the employee must be committed to the goal, especially if the goal is difficult.” In Allstate, They choose, “a diverse slate of candidates that are identified and developed for each key position.” This shows how the company picks specific people who can commit and handle the goals that are needed to be accomplished within their company. Next, “people need feedback on their progress toward the goal.” In Allstate, employees have to take a survey “diversity Index” which gives feedback through a process called “Quarterly Leadership Measurement System.” This process gives the opportunity for employees to give feedback with ideas or comments that they feel with help with the improving of the company in certain aspect that needs to be brought up like solving problems, or work processes. Lastly, “the tasks that are complex need to be broken down.” And “situational constraints can make goal attainment difficult.” Once again Allstate has options that can help employees to perform a complicated task and to deal with situational constraints by attending the classroom training that consist of education, coaching, and mentoring. Finally the advantage of the QLMS process can, “ensure managers the need of resources that are not available to attain a goal and to be inform about obstacles that are preventing achievement of these goals.” According to the five conditions that are provided in the goal-setting program, it shows that Allstate Insurance Company does have an effective goal-setting program that is used in their company. In Allstate, “twice a year all the employees have to take a survey called Diversity Index.” This survey is an advantage in the competitive world because it has questions for the employees to answer, regarding the service provided, staff and managers, and the working environment. This would be considered an advantage because Allstate is a very diverse company which has 36,000 employees that have different ideas and ways that can help improve areas that the company may need. The main advantage is the diversity because it can help improve the customer service provided by the company. It is beneficial because the employees can relate to those who are of the same age, gender, race, religion or culture of customers and might be able to give ideas to approve the customer service to fulfill the needs of all types of customers. Another advantage of having the employees give feedback can give ideas that might benefit which were probably experienced or used from prior employers’ that might include competitors. Employees may also help by making their working environment comfortable and less stressful by explaining and mentioning things that bother or satisfy them in the work place. Allstate has many things available for their employees to balance work and their personal life and even have a center (Allstate Center for Assistive Technology) to help with disabilities that their employees have, but Allstate due lack a high-performance reward system. Allstate should use rewards to make employees feel that they are appreciated and are thankful for the work that they have done for the company.