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Amazing T-Shirt Case Study

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1. Outline the business process steps employed in the eCommerce purchase of t-shirts through www.Amazing T-shirts.com. What data is captured at each step in this process?

Amazing T-shirts Business Process | Data Collected | To create customer’s ID and password | * Customer login information, email, password | Customer logs into the website | * Number of customers registered | Customer places order | * Oder preference and numbers of order of each product | Make payment | * Amount of money earned as revenue | Selection of delivery method | * Numbers of each delivery method’s selection | Orders confirmation and review | * Number of orders | Orders tracking and event notifications | * Tracking number and product location |

2. Provide examples of information use within Amazing T-shirt at the three levels, i.e. for transacting, for managing and for innovating and corporate learning. For each example, identify the information system that stores and serves as a source of that information.

Level of Information Use | Examples | Information System | Transacting | Order information | Order/fulfillment info system | | Delivery choice | Order/fulfillment info system | | Payment information | Transaction processing system | | Customer contact | Customer info system | | Receiver information | Customer info system | Management and Control | Time to fill order | Order management system | | Inventory levels | Inventory control system | | Error rate of the website | Web design management | | Worker performance | Service management system | | Distribution of employee | Human resource system | | Product quality | Quality control system | Innovation and Corporate Learning | Demographic trend (perhaps student from NEU or Boston) | Customer information system | | Market forecasting of

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