Dr. Williams E Loflin wrote a letter to Mr. and Mrs. Pearson, complaining about the treatment afforded by their staff in the restaurant. They went to the restaurant to have dinner but the staff of the restaurant did not treat them in a good way

Dr. Loflin and his wife were hosting his wife’s brother who came visiting from Atlanta, Georgia together with his wife. They decided to go to Mr. and Mrs. Pearson restaurant because they have a dinner reservation at the retreat house for a party of four under his wife’s name, and they choose that restaurant because their food is excellent.
They were seated at 7:00pm and immediately they were given menus, a wine list, ice water, dinner role and butter. And they sat there for fifteen minutes before the cocktail waitress ask them of their drink order. And when Dr. loflin’s sister-in-law made her order for vodka martini straight up with an olive, the cocktail waitress rudely responded that she is not a stenographer.
Q2The quality or state of being strong, ability to do or to bear, capacity for exertion or endurance, whether physical, intellectual, or moral, as a strength of body or of the arm; strength of mind, of memory, or of judgment, while weakness is the quality or state of being weak, want of strength, firmness, or lack of energy
Another strength is that the staff of the restaurant ask about an order for the second time so the they will know how many to bring and who exactly made the order. For example, when Mr. and Mrs. Loflin made another order for more rolls, the staff asked “who want a roll” so the that she will know exactly how many extra rolls to bring to the table
Another strength is that the food of Mr. and Mrs. Pearson restaurant is excellent
One of the weakness is how the staff of the restaurant take much time before bringing the orders of the customers the staff of the restaurant are not well trained and they are overtly rude and
Q3
we are sorry that our staffs are overtly rude and they are not well trained we promise to take action about that and we also promise to train our staffs on how to treat our customers in a good way
We hope that this explanation has shed some light, and that you will accept our deep apologies for any unpleasantness you and your party suffered.
Q4train the staff of the restaurant on how to be good to there customers
Another action which Mr. and Mrs. Pearson should take is, after training or employing new staff in their restaurant, they should always try and make their self's available in the restaurant so that the can see how their staffs are working and if they find out there is any mistake they can quickly correct it in other to avoid unnecessary problems.