...The American Red Cross (ARC) is an organization that was founded in 1881 by Clara Barton and established itself as the most well-known emergency relief organization devoted to the care of war victims, disaster victims, and the suffering worldwide. Unfortunately, the ARC has been plagued with a high executive turnover, slow response to disastrous events, and mismanagement of donation funds. These problems now have the ARC facing another problem, fixing their credibility for the future. The Red Cross is built to aide in disaster relief, but to receive a phone call asking “Where is the Red Cross?” from the Pentagon to activate the specialized teams in response to 9/11 left scars on the ARC's permanent record that are hard to overcome (Ferrell, Fraedrich, & Ferrell pg 330). On top that, four years later criticism over the massive failures of communication in Hurricane’s Katrina and Rita created additional wounds to the ARC’s reputation. Each instance further degraded the ARC’s ethical reputation to American’s as the non-profit organization to turn to in a disaster. To overcome these faults the ARC has made changes, but too many changes at the top is the ultimate reason for the ARC’s failures. Any member working for the ARC in a management position from local presidents to top executives and state delegates are supposed to be ruled under universal humanitarian principles which involve the highest standards in ethics and values. Sadly, since the resignation of Elizabeth...
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...The Case Analysis of the American Red Cross For this project, I select the American Red Cross (ARC). The ARC, founded in 1881 by Clara Barton, is an independent organization, supported by public donations and volunteerism. As a member of the International Federation of Red Cross and Red Crescent Societies (IFRC), the ARC joins more than 175 other national societies in bringing aid to victims of disasters throughout the world. All Red Cross societies must conform to seven fundamental bylaws: humanity, impartiality, neutrality, independence, voluntary service, unity and universality. I selected this case because the American Red Cross primary goal is to assist others, which is something I enjoy. The ARC mission is to provide relief to victims of disaster and help people prevent, prepare for and respond to emergencies. I believe helping others allows an individual to use their talents and skills to assist someone who is in need. The organization is important to the United States and the world. It offers food and aid to foreign countries and also ranks as a leader in the nursing, health and safety fields. It provides medical services as well as morale boosting services to the American armed forces. It also serves an important function as the nation’s foremost blood collection agency. The ARC responds to more than 70,000 disasters. However, the ways in which it handled the September 11, 2001 attack on the World Trade Center and the Hurricane Katrina in 2005 were widely...
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...shareholder loyalty and can contribute to success that supports even broader social causes and concerns. • Customer satisfaction – one of the most important factor in a successful business strategy; a company must continue to develop, alter, and adapt products to keep pace with customers’ changing desires and preferences and it must seek to develop long-term relationships with customers and stakeholders • Profits – must have adequate financial performance in order to nurture and develop an ethical culture. Because of the actions of the American Red Cross following 9/11 and Hurricane Katrina, their benefits of business effects were damaged. Employee commitment wavered because of the actions of the organization. Because of the lack of monitoring some employees or volunteers were doing unethical and fraudulent things. This misconduct severally damaged the reputation of the American Red Cross. Investor loyalty was diminished because the American Red Cross was not following their own bylaws and was mismanaging funds donated to the organization. Customer satisfaction was low because of the actions of...
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...Communication and Crisis Paper HCS/320 Instructor: Debbie Hunt September 03, 2012 The nuclear reactor that malfunctioned, in the Three Mile Island created a release of radiation into the environment which caused a crisis. It drew a lot of media and created concerns in the local area and beyond. A traditional form of technology was used to notify the public, television networks and local radio stations were used. Compared to the crisis that took place in 2005, Hurricane Katrina, which devastated the New Orleans area, immersing many parts of the city under water causing trauma to families, the strategy for communication used was the internet, which reached a greater number of the public in less time. As a director of a regional Emergency Management office and was to start receiving official reports that the public water supplies of several towns in the area have become contaminated with a life-threatening biological agent, the strategy I would use to start a contingency plan that would address my organization and the public without creating panic would be to send an immediate e-mail to all staff to attend an emergency, mandatory meeting. Employee’s who are unable to attend because of emergency situations will have access to a video conference. I would get one of our communication specialists in the company to give a presentation reminding our organization’s staff of our organization’s emergency policies and procedures in...
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...Understanding Red Cross’ Past, World Efforts, and Relief Programs in Southeast Asia Our world is in continual turmoil, wars, border disputes, genocides, natural disasters and many more scar the globe annually. One can barely fathom all the problems that our world faces; we cannot prevent everything that can happen. However, there are many men and women through out the world that risk their lives daily in order to help those that cannot help themselves. These are the men and women of the Red Cross and Red Crescent society, who devote their time, sources, and at times their whole lives to help others. Red Cross has been around for many decades and has provided relief for many situations throughout the world; the most profound being for natural and man-made disasters through out the world. The Red Cross was created in 1863 by Henry Dunant who had watched a bloody battle ensue between armies of imperial Austria and the Franco-Sardinian alliance in Solferino, Italy. As over 4000 men lay dead, wounded or dying lacking much needed medical assistance, Dunant organized local people to bind the soldiers' wounds and to feed and comfort them. He called for the creation of neutral relief societies that would tend the soldiers and the people affected by wars paving the way for the future Geneva Convention. Thus in 1863 the idea was finalized and following year, 12 governments adopted the first Geneva Convention; a milestone in the history of humanity, offering care for the wounded, and...
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...country with more than 325,000 members and total assets exceeding $4 billion. Recognized for financial stability, we consistently receive the highest ratings of "Five Star" and "Superior" from respected organizations that rate financial institutions in the United States. Brief History Originally founded in 1950 to serve the workforce in San Diego, TX, CNB has expanded to include employees and associates at more than 1,900 select groups and communities in the state of Texas. We do more than conduct business in the communities where our branches are located. We become a member of the community. We provide assistance to hundreds of local charitable organizations including Children's Miracle Network, Society of St. Vincent de Paul, USO, American Red Cross, and the Fisher House Foundation. Our CEO, David Banks, has received several written complaints from customer who do not like to pay for maintenance fee on their checking accounts. For example, Susan Smith is now required to keep a balance of $500 if she wants to avoid a $15 monthly fee. Another problem that the bank in facing is the growing amount of competitors in the bank industry who are now offering ATM rebates to their customers. About a month ago, CNB had announced a new charge for customers who use a debit card. This immediately set off an outpour of complaints from customers and retailers. RQ 1: Will the revenue the bank is expected to raise from the checking accounts fees and debit card fees be worth the damage...
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...wounded soldiers, The Red Cross has grown to be known around the world for their compassionate care for those in need; Working to prevent and/or relieve suffering, the Red Cross is made up of donors, volunteers, and employees. These people come together from all walks of life in order to help those less fortunate or those who have been over-taken by disaster. There are five key service areas in which the Red Cross provides support; disaster relief, supporting America's Military families, lifesaving blood, health and safety services, and International services (Red Cross, 2013). Since being founded in1881 by Clara Barton, the Red Cross has been a consistent lifeline for those in need both in America and around the world (Red Cross, 2013). Of course, a lot has changed since 1881 in technology and just the everyday way of life, therefore The Red Cross has had to adapt as well in order to keep up and continue to run a successful organization. They have made good use of technology by use of Internet and data bases, which provide help and comfort to families who have had to endure disasters. For example, throughout many major disasters such as tornados, hurricanes, floods, and many other chaotic disasters, American Red Cross makes it possible for families to access a database and post their name and a message which then pushes out to Facebook and twitter letting other family members know they are ok. As a matter of face, after Hurricane Katrina, the American Red Cross partnered with Microsoft...
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...Goals and Objective I have always been a humanitarian in my heart. One example that has made a significant mark on my career was a donation shipment received from a United States military installation in Germany to be distributed to centers for children with special needs in Bulgaria in collaboration with the Bulgarian Red Cross. As an employee of the United States Embassy in Bulgaria, my responsibility encompassed the coordination of the customs clearance and distribution of the donation following the donor’s intent. Not long after the project finished, I received a phone call from the director of one of the centers to thank me for my work and express her gratitude for my help. Later on, I received a thank you card in the mail handmade by one of the children in the center. This event helped me realize the satisfaction that comes from the positive impact on people’s lives through a career in humanitarian logistics. I feel very privileged to have gained invaluable work experience in the shipping and logistics field working for the United States Government, the private industry, and non-profit sector for the past 12 years. Living through transition while growing up, I learnt to adapt to uncertainty and instability. As a result, I can easily relate to people in developing countries whose lives have been abruptly interrupted as a result of armed conflict or natural disaster. As a citizen of both transitioning and developed countries, I sincerely care for people who...
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...Denise Robinson | Home: (704) 992-9540 | 261 COLUMBIA DRIVE | Cellular: (609) 724-8775 | HUNTERVILLE, NC | deniser574@yahoo.com | Objective | Experienced self-starter looking to secure a position in a professional human service environment which will encourage opportunities for growth and advancement. | Education | University of Phoenix | Expected graduation: | May 2016 | | BA: Human Service Management | | Skills and Abilities | * Ability to effectively communicate with people of all ages and ethnic backgrounds * Excellent oral and written communication skills * Organized and able to meet deadlines * Goal oriented and people minded * Works well as a team member * Innovative and creative | | * | Experience | E-Child Care Specialist/Customer Service Specialist, Burlington County Community Action, 12/08-05/12 | | * Intake incoming telephone calls from parents, providers and community in a timely manner. * Receive and follow directives from DFD (division of family development) to determine eligibility, make emergency payments, and counsel families receiving WFNJ, to ensure they meet their personal and financial goals. Set up childcare, to ensure families can attend job training or work. * Ensure that payments for childcare are accurate, complete, and provide notification to WFNJ case managers when there is a change in the situation of the subsidy customer. * Conduct ongoing training in the childcare centers and in the community for e-child...
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...Expected 5/16 D’Youville College, Buffalo, New York B. Tech., Health Care Management 5/13 SUNY Canton, Canton, New York A.S., Liberal Arts 6/10 Kingsborough Community College, Brooklyn, New York CPR Certified, First Aid Trained, American Red Cross 4/13 EXPERIENCE Research Assistant 08/13-12/13 D’Youville College Buffalo, New York Baker Victory Services 12/13-Present Teacher Assistant Buffalo, New York * Assists classroom teacher in implementing IEPs for each student. * Work with students individually and in small groups in order to carry out activities; * Assists with supervision of students. Office Manager, Sales Administrative and Administrative Assistant (480 hours internship) Ronald McDonald House, American Red Cross & St. Joseph’s Hospital Health Center Syracuse, NY 2/13– 5/13 Assisted with Health & Safety Billing using various company specific web sites * Assisted with Dental Billing and completion of insurance form at the Hospital * Supervised and assigned work to five staff members on a daily basis Ensured that all office copying is done on time and in such a way that clients are billed for their...
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...1 The American Red Cross The American Red Cross culture is based on compassion and care to those in need. Their main principles consist of humanity, impartiality, neutrality, independence, and unity to list a few. The organization does not only help disaster relief efforts as most assume, but also offers services in five other areas: community services that help the needy; communications services and comfort for military members and their family members; the collection, processing and distribution of blood and blood products; educational programs on preparedness, health, and safety; and international relief and development programs. The organization is a nationwide network of more than 650 chapters and 36 blood services regions dedicated to saving lives and helping people prepare for and respond to medical emergencies. They communicate at the local levels; American Red Cross chapters operate volunteer-staffed Disaster Action Teams that respond to disasters in their communities. The organization also uses a database in order to pull specific volunteers for different situations, such as they made need a volunteer for interpretation or accounting assistance. They also have teamed up with Blue Moon Production to help make a video media library for internal use .This keeps the volunteers updated on certain issues going on in the organization. The Red Cross uses commercials and celebrities to reach out externally to the community to give education and help receive donations....
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...Caring Community Angie Whitlow BCOM/230 Instructor: Hannah Rosette May 19, 2014 The Red Cross is a fascinating organization, Founded in 1881 by Clara Burton it is an organization based on the philosophy that everyone deserves to be treated equally in times of need (American Red Cross, 2014). This philosophy makes the Red Cross rich in culture as it adapts to the needs of the people it helps. Unlike many traditional organizations and businesses the Red Cross is totally unbiased in who they serve and communicate with. They work with people blind to cast and creed, without seeing nationality. Their target demographic, if you will, is simply people in need. The main culture of the Red Cross is clearly formed by its’ mission statement: “The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. Due to the nature of their work however the sub-cultures of this organization are vast and ever changing. Let us take a moment to look at the communication web of the Red Cross and how it is affected by the companies’ values and deference.” (American Red Cross, 2014) The Red Cross has a multitude of options in communicating internally and externally compared to when Mrs. Burton had the vision to pull this organization together during the Civil War. Thanks to technology it is easier than ever to reach...
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...The American Red Cross is one of the best examples of organizations that cater to humanitarian response in a multifaceted scale. Founded in 1881 by Clara Barton, the organization began with attending to the needs of injured American soldiers, and has since evolved to blood banking, disaster relief, health services, and emergency response in both local and international settings (American Red Cross, 2014). The ARC lives by the core values of the 5C’s: compassion, collaboration, creativity, credibility, and commitment, both within its members and to the communities it serves. The organization has proven itself to be dedicated in improving the lives of the men, women, and children who have faced man-made and natural disasters, not only in terms of emergency relief, but also in recovery and development (Hamner, 2008). Because of its longevity as an organization and its continued efforts to protect the welfare of persons in need, the ARC has become a paradigm for other humanitarian agencies that intend to expand their reach. At the same time, however, the organization is not immune to risks that challenge its espoused values. As an organization that responds to both local and international emergencies, communication has become an essential tool not only in maintaining the core values of the American Red Cross, but also in improving its performance particularly in terms of inter-agency coordination. Coordination has become one of the biggest challenges present in every humanitarian...
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...Red Cross Mission ¬The Red Cross is a humanitarian organization led by volunteers and guided by its Congressional Charter and the Fundamental Principles of the International Red Cross Movement, will provide relief to victims of disasters and assist people prepare for and respond to emergencies. (Red Cross.org /leadership society 2016) Leadership roles The definition of leadership is having the ascendancy to influence a group of people or organization. In the Red Cross the Chairman of the Board and the President and Chief Executive Officer (CEO) are significant leaders of the American Red Cross. The Chairman leads the Board of Governors in the governance and oversight of the organization. The President and CEO executes Red Cross strategies and leads the operations and business activities of the Red Cross. (Red Cross.org/leadership) Benefits Initiated in 2011, the Red Cross Leadership Society recognizes individuals and families whose annual giving to the American Red Cross is between $25,000 and $99,999. Red Cross has leadership society benefits. Couples, individuals, families or family foundations may receive credit as Red Cross Leadership Society donors. In the case of family or family foundation donors, the member may select the individual or individuals who may receive the following approval. • National Red Cross Leadership Society Circulars • National Major Donors Summit • National Update Calls on Significant Disasters • Annual Presidential Webinar • Local Red Cross...
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...The earliest memory I have are that of going to rounds with my father, in the local hospital. My father was a Physician and since it was rural hospital, nobody seemed to mind my hanging around with my father. Every afternoon on weekdays he would see patients from 4pm to 8pm. It was an informal affair; there was no system of appointment, no insurance plan, and no payment plan either. It was strictly first come first serve, pay what people could and if money was short-lot of times they would bring along farm animals or vegetables. My job as a teenager was to act as a receptionist, look around to see who would need to be seen first and tell my father. I loved and enjoyed working with my father. It was also a job that was full of compassion and deeply satisfying. It’s a pleasure to see people getting better before your eyes. In 1975 we left our country for a better life. Since then I have traveled and lived in many countries including, London, Greece, Beirut, Thailand, Singapore, Malta and many more places. I believe living in a foreign country for so long has helped me to understand people much better and their culture and it also has made me stronger and wiser towards people. I am very privileged to be born in a family where education is very important. Education started with my maternal grandfather when no electricity was available in those part of the country. His passion for education started when he was in kindergarten. According to my mother her grandfather was rich enough...
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