...Advanced Quality Applications Six Sigma MBA 774 Dr. Abdallah Abdallah Introduction Certified Six Sigma Black Belt Exam / ASQ Six Sigma enterprise wide deployment Business process management Project management Six Sigma - Define Six Sigma – Measure Six Sigma – Analyze Six Sigma – Improve Six Sigma - Control Lean enterprise Design for Six Sigma Total 6% 6% 10% 6% 20% 15.3% 14.7% 10% 6% 6% 100% 9 9 15 9 30 23 22 15 9 9 150 (a 4 hour test) 2 Six Sigma Enterprise-wide deployment What is Six Sigma? Six sigma is a highly disciplined process that focuses on developing and delivering near perfect products and services consistently Six sigma is also a management strategy to use statistical tools and project work to achieve breakthrough Profitability and quantum gains in quality 3 What is Six Sigma? 4 Fundamental Beliefs • Everything is a process 5 Quality is ….. Do the right thing, Design the right product, the right process and do things right Consistent product, consistent process First time ….. Every time 6 What is Sigma? s Sigma - the lower case Greek letter that denotes a statistical unit of measurement used to define the standard deviation of a population. It measures the variability or spread of the data. 7 Lower Specification Limit (LSL) Upper Specification Limit (USL) x 8 Specification, variation and process capability Lower Specification Limit LSL Large variation, incapable Upper Specification...
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...Profile: I'm a researcher in the faculty of graduate studies, Albalqa’ Applied University, Jordan. Also I'm working as Systems Operator in Computer Department and administrate over 22 branches of the company at Jordanian Electric Power Company (JEPCO). I hold B.Sc Degree in Management Information Systems (MIS), Also Master Degree in Business Administration (MBA) from Albalqa' Applied University (BAU). My research interest in the areas of e-Government, eServices, web analytics and business management. I have authored and co-authored several journal papers joint with professionals™ researchers in Ballarat, and Deakin University. Australia. |Personal Data |: |Name |: | | | |Nationality |: | | | |Birth Date |: | | | |Marital Status |: | | | |Gender |: | | | |Address |: | ...
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...organizations that provide services (Royal Jordanian Airlines) Growth in Size and Reputation Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 25 aircraft, and a destination network of 54 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in one world since 2007. Centrally Located strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city. A Family of Services In order to ensure quality in all areas of service and operations, RJ owns shares in a number of...
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...11287 - Amman, 11123 Jordan BUTHAINA M. AL-DABSHEH Qualification summary: Seeking a challenging position in the Marketing and Communication field in a reputable company, where I can invest all my professional expertise and valuable experience to the optimum level, to facilitate mutual growth, for both, the organization and my career. Professional Experience: Jun. 2011 – Present Arab Bank PLC. - Public Relations Officer- Branding Division o o o o o o o o Achievements: Social Media (Facebook, Twitter): Increasing number of fans /followers on both Arab Bank and Shabab. Identify new awards opportunities for Sustainability and business line: Submitting around 3 to 5 award applications, and winning most prestigious awards on local and global levels. Preparing an internal newsletter: Create new channel to connect all employees in different countries. Submitting a daily media monitoring report: Providing full image of day to day news/updates mentioning or related to our business. Drafting Arabic press releases, editorials and announcements: Draft press releases and editorials that position Arab Bank as the leading bank in Jordan and the Middle East. Assisting the Marketing Manager in marketing activities and event management. Supporting the Branding and the Sustainability team in preparing the annual reports. Supporting the Branding team as needed. Amman-Jordan Company Website: http://www.arabbank.com/ July.2008 – May. 2011 Saraya Development Group (SDG) Amman - Jordan...
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...Motivation Plan HALA ALNAJJAR LDR531 08/05/2014 ISMAIL RAHIMIAN Motivation Plan The Cairo Amman Bank is a full-service bank in Jordan and the Palestinian territories, with head office in Amman. The head office for the Palestinian territories is in Ramallah. The Bank operates about 84 branches and offices in Jordan and 21 in the Palestinian territories. CAB currently ranks sixth in Jordan and third in the Palestinian territories based on assists. It is also ranked third in the Palestinian territories based on the number of branches it has. The Bank is a member of the joint ATM network in Jordan. Cairo Amman Bank was establishes on 14 January 1960 as a Jordanian public shareholding company and began its banking services on 1 July 1960. (www.cab.jo) The Banks logo is in green which stands for “Together we go green”, on the basis of world vision to fight social, economic and environmental challenges resulting from energy consumption, and in line with the Bank’s policy during the previous two years to save energy consumption and recycling. (www.cab.jo) The values of Cairo Amman Bank | Openness and Welcoming: Our employees are always available to provide assistance and advice. | Growth achievement: We are keen on the future and growth of our customers. | Hospitality: We provide our customers with support and advice in atmospheres of comfort. | 24-hour service: We help our customers to manage their accounts efficiently through a telephone call or at the press...
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...Location and geography Jordan has an area of about 35,475 square miles (91,900 square kilometers). It lies in the center of the Middle East, sharing its northern border with Syria, eastern border with Iraq, it's southern and eastern borders with Saudi Arabia, and western border with the Jordan River, the Dead Sea, and Israel. Its only seaport is the port of Aqaba. Jordan has barren deserts, fertile valleys, and colorful rock and sand mountains. It contains the lowest point on earth, the Dead Sea, and the Great Rift Valley, which was created twenty million years ago when tectonic plates shifted, stretching from Lake Tiberius south through Jordan and into eastern Africa. Population of Jordan In July 2000 the population of Jordan was estimated to be 4,998,564, increasing on average by 3.1 percent a year. The country has a very young population, of which 41 percent are under the age of 20. Only 3 percent of Jordanians are over the age of 65. In 2000 the birth rate stood at 26.24 births per 1,000 while the death rate stood at 2.63 per 1,000. With a projected annual population growth rate of 3 percent, the population is expected to reach approximately 7.5 million by the year 2015. Religions Islam is the state religion, although all are guaranteed religious freedom. Most Jordanians (about 95%) are Sunni Muslims. Of the racial minorities, the Turkomans and Circassians are Sunni Muslims, but the Druzes are a heterodox Muslim sect. Christians constitute about 4% of the population...
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...Managerial Leadership Case Analysis: British Airways (“BA”) Task 1 – BA SWOT analysis for the past (2003) Strengths | Weaknesses | CEO leadership | Low staff morale | Business class | Company image | Frequent flyer program | High debt | Cash liquidity | Lack of staff training programs | Innovation | Hierarchical management | Opportunities | Threats | Expansion into Middle East | Increase of aviation fuel prices | Alliance with other airlines | War in Iraq | Develop the workforce | Increase of debt interest rates | Improve customer satisfaction | Union strikes | Task 2- BA SWOT analysis for the present (2011) Strengths | Weaknesses | CEO leadership | Company image | First and business class | Hierarchical management | Frequent flyer program | Use of liquidity for new fleet | Innovation | | Grouped resources (IAG) | | Opportunities | Threats | Alliance with other airlines | Increase of aviation fuel prices | Expansion into growth markets | War in Iraq | Develop the work force | North Africa & Middle East uprising | Improve customer satisfaction | Union strikes | | Weather conditions (ash cloud & snow) | Task 3 – Comparison of past and present situation of British Airways Strengths The ex-CEO, Eddington and present CEO Willie Walsh, are both highly experienced in the aviation industry but quite different in their leadership style. For example Eddington is seen as a theory Y leader, fostering potential...
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...Dallas Travel and Tourisim Dallas Travel and Tourism Travel and Tourism Company Jordanian limited liability company located in Amman / Jordan, established in 1996, and it has several branches in Jordan and abroad runed by expieriences staff and has wide reputation and extensive experience in the field of travel and tourism and they have many branches in amman located in Alabdali , jabal el hussein Abdounmall ,etc . Mission : We are always keen to increase people's confidence in our company since the beginning o f establishment, and this interest paid to collect and service more than one million customers, according to official statistics confirm this, and this came from our confidence in what we offer is a way to continue working . Unethical and Ethical Issues: 1 - Dishonesty: suffer a lot of customers and tourists Jordanians of lack of credibility in dealing Dulles between advertisements and promises the company and on the ground, in the advertising company found that its services are ideal and it's high quality in terms of accuracy in flight schedules, hotels and specifications of these hotels in terms of quality services and efficiency, in addition to the proximity of these hotels to tourist sites and the prices of these flights, hotels, and duration scheduled to stay omitted as they are in custody. But on the other side tourist who shocked on the ground of these bookings and advertising, and finds...
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...soapy play yard made of puffed balloons so the participants can slip easily over the soapy wet ground without any injuries , which lead other Arabian countries to transfer the idea of this game to their countries such as Kuwait , Egypt , Lebanon and many other to add such interesting and enjoyable game for the sake of youth enjoyment . For the absence of variety entertainment games in Jordan we decided to introduce this soapy football entertainment game in Jordan to be the first leading company in this field willing to meet the customers’ needs and expectations. Our questioning is: * Dose the youth people in Jordan need new idea of entertainment game? * Purpose of the Research Purpose of the Research Is the idea of soapy football game is going to be appealing for youth Jordanian market? The purpose of this research is to assess the Jordanian market’s need for a new entertainment game and the acceptance level of this idea amongst Jordanians. Main objectives: 1. To identify youth trends and habits. 2. To identify key competitors like climbat Amman,Amman waves, Al wadi, cycling etc. 3. To determine youth’s opinion for this new idea. 4. To identify the average spend of Jordanians on entertaining games. 5. To determine whether Soapy soccer is appealing to Jordanian’s. Research Design Research...
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...PERSONAL INFORMATION Name | : | Yazan Zakaria Zaben | Degree | : | Bachelor of Business Administration | Date of Birth | : | February 24th, 1992 | Marital Status | : | Single | Mobile | : | +962770109834 | Address | : | Amman, Jordan | E-mail | : | yaz-zak@live.com | SUMMARY Polished Business Administration Degree holder with 2-year experience in Sales, Marketing, Consultancy and Business Development. Proved superior performance in competitive fast paced business environments. Keen in utilizing management principles to professionally plan and implement best business practices. Highly capable verbal and written communication skills in both Arabic and English and a good negotiator. Team player with leadership, time management and motivational skills and always maintain an energetic and enthusiastic attitude. EXPERIENCE * Sales Executive (Full time) Feb 2015 – Nov 2015 Station for Contracting Co. Ltd., Khobar, Saudi Arabia Essential administrative position reporting directly to Area Manager, Managing sales operations and generating leads. Utilized expertise and sound judgment in handling projects and ensured reaching organizational goals. Arranged and chaired professional meetings with clients, presenting company’s product and services portfolio. Reviewed, prioritized and took action upon all incoming communications through negotiation stage until closing the deals. * Successfully closed 2 major deals...
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...Curriculum Vitae [pic] Personnel Information Name : Hamzah Ali AL-Tbour Address : Amman – Jordan Telephone : 00962796967704 Date of Birth : 20 June 1982 Civil state : married Education Secondary High School Section Sicence From Mutah High School BSC in Computer Science From Mutah University in 2004 Training • Network ( windows server 2003 and 2008 , ISA server 2004 and02006 , Exchange server ) • Design of Internet sites on Programming Languages of ASP.NET and PHP Experience • hava designed a web Site for mutah university registration • from 1 November 2004 till 30 June 2005 instructor at Ram training Center . My job to give training in ICDL , VB.Net , C++ and fornt Page • from 1 October 2005 till Now instructor at Madar training Center.My job to give training in QBasic , C++ , Visual Basic. Net , and Data Base .. • A Technical at CCS , Amman – Jordan , For Two Month • 5 year as a teacher at Public School. • I have 7 years experience in the installation and maintenance of computer equipment from the center of seeped net • Acquired sufficient experience in the installation of computer networks of various kinds, and to identify mistakes and address them. • 3 years experience in the construction of SERVIR download, and download special programs for SERVIR • Design of Internet sites on Programming Languages of PHP , Three years experience • now work technician Computer networks in al-raad...
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...mixing English and Arabic. It is so prevalent. It wasn't like that five years ago," said Dalia Alkury, 25, author of an independent documentary called Arabizi. "It is easier to express yourself in English about topics that are considered taboo, like sex. I can't speak about sex with my friends in Arabic. The words are too heavy and culturally loaded. It all sounds 'haram' (sinful). I feel more free in English. Arabizi is a way to escape taboos," she said: Linguists blame the growing use of English among young Jordanians on American pop culture inundating the Arab world. "Some young people look down on Arabic language. They think it is old and that English represents life and desires," said Haitham Sarhan, a linguist and professor at Jordan University. "If this trend continues Arabic could be in danger. Young people think Arabic is boring," Sarhan said. He said the trend was an example of an intellectual crisis in Arab countries, which was outlined in a United Nations Arab Human Development report published...
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...Aug. 3--The Middle East is identified in the top ten markets for confectionery products in the world, with a high per capita consumption of chocolate in particular. According to a recent study by TNS Media Intelligence, the total Middle East confectionery market is valued at US$ 113 billion, and the market has grown by 15 percent over the last three years, with Saudi Arabia and Qatar experiencing the largest growth at around 24 percent. Such growth is attributed to greater disposable income per capita, the influence of the region's enormous population of young consumers, and the traditional role of sweets in Arab culture. Despite fluctuations in the region's economy, over the next decade confectionery sales are forecast to increase by 15-20 percent. To capitalise on these favourable market trends, the co-located exhibitions, Sweets Middle East and the inaugural Sweet & SnackTec Middle East, will take place from 2 -- 4 November 2009 at Dubai International Convention and Exhibition Centre (DICEC). Bringing business partners together, the events will create new trading opportunities and promote growth and development in the region, as well as serve producers, suppliers, importers and exporters of the sweets, confectionery and snack industry from across the MENA region. Both exhibitions are co-organised by Dubai World Trade Centre (DWTC), the region's leading exhibitions organiser which portfolio includes Gulfood, and Koelnmesse, organiser of the leading international...
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...International Journal of Technology and Human Interaction, 9(2), 1-19, April-June 2013 1 Factors Influencing Citizen Adoption of E-Government in Developing Countries: The Case of Jordan Omar Al Hujran, Department of Management Information Systems, Princess Sumaya University for Technology, Amman, Jordan Anas Aloudat, Department of Management Information Systems, University of Jordan, Amman, Jordan Ikhlas Altarawneh, Prince Sultan College for Business & Tourism, Al-Faisal University, Abha, Saudi Arabia ABSTRACT The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction...
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...approximately 25 minutes. The topic of my second interview was regarding the program and extracurricular activities available in Jordanian schools from the perspective of a current student who is enrolled in a private school. The mini tour question that was asked was as follows: In the previous interview, you have stated that you had recently gone to a field trip to the University of Jordan to explore the topic of chastity by interviewing women without hijabs. What are some other extracurricular activities that your school offers? At International Pioneers Academy, there are various activities that go on in order to raise awareness of the environment as well as societal issues present in Jordan. There are a couple of projects that are going within the school. Every class is assigned to an Islamic value system, and each year, the entire class learns more about the Islam values. Miriam’s class is chastity. The way that she defined this value was “wearing hijab and covering themselves fully for the women, and for men, respecting women on the streets”. Miriam and her class often go to University of Jordan in order to survey the women not wearing hijab in order to spread the awareness of the importance of wearing the hijab. After the women participate in the questionnaire, the students gift the women with a hijab. Another important project that the entire school undergoes is regarding the environmental issues. The different grades undergo a competition against each other in order...
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