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Analyse Nivea

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NIVEA

Présentation :
La marque NIVEA a été crée en 1911 à Hambourg. C’est une marque de produit de soin appartenant au groupe allemand Beiersdorf. Son activité est celle de l’expertise de la peau et du soin.
Le Groupe emploie aujourd’hui 19 000 collaborateurs à travers le monde, dont 350 en France.
Nivea visage et body ont la 1ère place européenne et Nivea Sun la première place mondiale.
Nivea a différentes politiques : * Politique de prix : les prix sont abordables. Il y a eu très peu d’évolution depuis son introduction sur le marché : * Politique de distribution : Nivea se trouve partout depuis la parfumerie de luxe jusqu’au souk… * Politique de communication : le conseil et la pub qui lui permet de consolider sa position et de gagner des parts de marché * Politique de produit : ils proposent plus de 300 produits pour le soin.

L’OFFRE

* Depuis sa création, Nivea vends des produits et des gammes répondant aux évolutions et aux besoins des consommations.

* Elle crée de nouveaux marchés. Exemple en 1998 : l’anti-âge, Nivea propose des produits antirides en lançant sa gamme de soin Q10.

* Elle augmente et renouvelle souvent son offre. Exemple en 2010 : « la marque se donne un coup de jeune » : emballages modernisés ; logo harmonisé sur l’ensemble de sa gamme.

* Elle fait de la recherche pour toujours améliorer son offre, Beiersdorf possède un des plus grands centres de recherche cosmétique en Europe. Par exemple recherche de nouvelles molécules actives, comprendre le fonctionnement et la régulation de la peau pour lutter contre le vieillissement, la cellulite…

* Distribution : avec les grandes surfaces, pharmacie puis dans les salons de coiffure. C’est une distribution en grande quantité.

Les différents concurrents :

* Garnier * Yves-Rocher * Procter & Gamble * L’occitane

| Innovation et performance | Information et communication | Fidélisation des clients | Qualité du produit | Niveau de SAV | L'Oréal | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | Garnier | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | Yves Rocher | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | Procter & Gamble | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | L'Occitane | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 | 1 2 3 4 |

LA DEMANDE

Nivea est proche des consommateurs tout en pensant à LT pour devancer leurs désirs avec nos innovations : * Les biens de Nivea :

* Soin du visage, du corps, des cheveux, pour homme, pour bébé * Bain douche * Déodorant * Protection solaire

* Les services de Nivea :

* Les experts et conseillers de Nivea apportent des réponses aux questions que les clients se posent * SAV existant

* La cible : Toute la population (femmes, hommes…)

* Où ? cf les parts de marchés

* Quand ? Tout le temps mais selon les saisons, les produits achetés sont différents. Par exemple : Nivea Sun été, Nivea crème en hiver. C’est une demande saisonnière.

* Les indicateurs de mesure de la demande :

* CA : 6, 149 milliards d’euros en 2010 et il a eu une augmentation du CA de 4,7% en 2012. * Parts de marchés :

* Augmentation des ventes en Europe de l’Est (Russie et Pologne), en Amérique Latine (Brésil), en Afrique et en Asie. * En Allemagne, les ventes sont stables * En Europe de l’Ouest, le groupe fait les frais de la détérioration du contexte économique. Nivea en 2008 obtient 17% des parts de marché mondial.

* Taux de pénétration : « Nivea hair care » : 60% donc le marché de Nivea a atteint un certain niveau de maturité.

QUELLE DYNAMIQUE OFFRE-DEMANDE
Macro environnement :
Quelles sont les opportunités de Nivea ? * Conquête du marché de l’ethno-cosmétique * Conquête du marché de la nature

Micro environnement :
Les fournisseurs (en amont) : * Main d’œuvre * Fournitures pour travailler dans les bureaux * Bien d’équipement ? * Prestataire de service ?
Entreprise :
Nivea produit et vend.
Client (en aval) : * B to C dans les grandes surfaces * B to B qui sont les grandes surfaces, les pharmacies et les salons de coiffure.

| OPPORTUNITES | MENACES | Economique | * Dans les pays en voie de développement * Conquête du marché de l’ethno-cosmétique * Conquête du marché de la nature | * Crise économique * Rachat en bourse | Technologique | Les avancées dans les sciences grâce à l’augmentation de la recherche | Vente de produits toujours plus innovants et performants. | Socioculturel | * Consommation quotidienne * Achat dans les grandes surfaces et dans les petites superettes * Préférence de consommation | | Politico-juridique | | Concurrents extérieurs | Concurrentiel | Les produits plus luxueux ou plus techniques, sont moins menacés par les produits de substitutions car ils dépendent beaucoup plus de l’image de la marque | Les produits pour lesquels les consommateurs sont moins exigeants, tels que les shampoings ou les savons hydratants, peuvent être menacés par des produits des marques d’hypermarché. |

Environnement interne de l’entreprise : * La production : en grande quantité

* Le marketing : les deux types de marketing existent : B to B et B to C. Le modèle de Nivea : petite boite métallique bleu en forme circulaire aplatie qui n’a jamais changé. Mais ils innovent aussi en proposant par exemple le Nivea for Men, Nivea Hair Care.

* RH : Nivea s’est investit dans une démarche de responsabilité sociale dès sa création. Par exemple en 1912 : Troplowitz descend la semaine de travail de 60 à 48h sans baisser le salaire de ses employés mais aussi une offre de primes de Noël et de vacances…Autre exemple : entre 2005 et 2010 : Nivea a baissé sa consommation d’énergie et d’émission de CO2 de 28% : engagement dans le développement durable.

La segmentation :
Segment 1 : les femmes selon l’âge et le lieu de vie (15-45 ans : crème de protection, 45-65 ans : crème antirides et crèmes qui raffermissante).
Segment 2 : les hommes tout âge confondu (15-60 ans)
Segment 3 : les bébés (0-3 ans)
Segment 4 : les enfants (3-15 ans)

4 segments
Mais dans le segment 1, on peut trouver 2 segments encore.

Le positionnement : 1. L’identification : son produit et fortement reconnu par les consommateurs. Ce sont des produits de bon rapport qualité/ prix.

2. La différenciation : les produits Nivea souhaitent se différencier par son développement durable, sa qualité de produit.

Sources : Wikipédia, Le Figaro.fr, La vie économique, doc-etudiant, l’oréal.fr, garnier.fr, occitane.fr, yvesrocher.fr

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