...Analyzing Messages Paper Introduction Communication is a process involving the encoding and decoding of messages being sent and received by a source and receiver, respectively. Messages are sent through various channels, such as face-to-face interaction, electronic mail, teleconference, or telephone. Depending upon the channel used to communicate a message, it may allow for the communication to be transactional or unilateral. All of this occurs within a certain context, and it may also include noise factors, such as cultural differences or physical distractions, that may disrupt the effectiveness of the message being communicated. The more knowledgeable one is of the multiple factors involved in the communication process, the better the chances of effective and efficient communication. In Organizational Behavior, John Schermerhorn et al believes that "it is useful to think of communication as a process of sending and receiving messages with attached meanings" (190). At the Defense Energy Supply Center where I work, tremendous amounts of messages are sent and received daily, and depending on its availability, certain channels will be utilized. Due to the high volume of different messages, there is always the chance that some messages will be successful while others are not. An example of an unsuccessful message, where the source of the message was unable to effectively...
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...Level Material Communication Process Worksheet Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form. 1. Briefly describe the misunderstanding, including the setting and the people involved. My last employment was in a factory and there were miscommunications all the time on the production line. There was an instance with one of my co-workers about who was assigned to fill on the line that day. My co-worker and I had words because as filler, you are paid more money. The morning schedule showed that I was supposed to fill for the first two hours and then we would switch, but she did not want to do the other job that was assigned to her for those two hours and we had to get the production supervisor involved. He made the decision to let her go first because he did not want any arguing on the line, so I had to do her job instead of my own and lose the rate of pay for filling the first two hours of my shift. Needless to say, there were hard feelings over the situation on my part because I would not be able to make up the difference in pay for the day. The co-worker and I were also friends outside of work and it put a strain on our friendship. 2. Complete the following table with information from your described misunderstanding. Question | Answer | Who was the sender? | Co-worker | Who was the receiver? | Myself | What was the message? | Loss of pay rate...
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...Associate Level Material Communication Process Worksheet Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form. 1. Briefly describe the misunderstanding, including the setting and the people involved. I have experienced many misunderstandings with a variety of individuals throughout my life. From what I remember, a majority of those misunderstandings took place at my many different places of employment. One misunderstanding in particular took place at my former place of employment, Lexington Nursing Home and Rehabilitation Center. The individuals involved were myself (CNA) and another co-worker, Stephanie. The misunderstanding was involving one of our residents, Deborah. Stephanie and I were assigned to the same hallway of residents. When this would happen, we would split the residents in half. Meaning I would care for 7 and she would care for 7, giving you a total of 14 residents per hallway. Apparently there was miscommunication because during our 3-11pm shift, Stephanie decided to start caring for my residents. This became a huge mess, the 7 residents she was assigned to missed their shower/bathing times and those who were unable to go down to the dining room missed dinner as well. Luckily we were able to catch onto this issue early on during our shift but it still made quite a disaster and it caused a lot of individuals to be upset. 2. Complete...
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...intelligence styles help define my strengths in my interactions with my co-workers and other employees of the companies I am associated with. These intelligence styles affect how I conduct myself with others to properly coordinate with others and project my message across to them. My top three intelligence styles are logical, linguistic, and interpersonal styles. These intelligence styles help in my everyday interaction with other people in whatever tasks I conduct at my workplace. These intelligence styles define my communication style and strengthen my interaction with others. My intelligence styles help me project my message to my co-workers so I can contribute to maximize the productivity for which ever company I am associated with. My strongest intelligence style is interpersonal style, in which I have good interpretation of what other people are feeling and understanding their situations. One word with one tone can mean one thing while the same word with different tone can mean something else. What I noticed about myself is that I can interpret what the person is trying to say when he or she tells me something very brief or very little based on that person’s tone. For example, in my financial firm, on a Thursday, my co-worker from my department came up to me and asked me if am I free on Saturday. My co-worker does not interact much with other people around him unless it’s necessary;...
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...Verbal versus Nonverbal Communication My objective is to examine my communication experiences as an employee and as a customer. Through my selected circumstances, I hope to find if my nonverbal actions prevail over my verbal techniques. I have tried to present both my view and that of others as impartially as possible. I work with part-time employees, as well as full time. Trying to communicate my frustration with fellow coworkers not doing what I concider their “fair share” has left me disappointed at times. I have noticed that one part timer in particular doesn’t finish many tasks, knowing someone else will take care of it. Here is how a typical scenario played out recently: Bright and early Monday morning I enter our office and immediately notice that the area looks disheveled . The desk was strewn with paperwork, cups and an empty takeout container. A note addressed to me states, “ Hey girl! Can you call this guy back when you get in? Thanks!”. My irritation grows as I clean up, call customer, who happened to be irate, and try to salvage my day. Later that morning, the part-time employee comes in. Perching on the edge of my desk she swings her leg while examining the ends of her hair. “Did you get my note?” she says. I lean back in my chair and cross my arms over my chest, “Uh huh”. Part-timer breaks into a smile, “Thanks so much, I had to leave early and that guy sounded mad on the answering...
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...Summary Rachel’s function as a project manager revolve around interacting with co-workers, communication with customers, processing paper work, attending meetings, politicking with co-workers, handling disturbances, coordinating activities with internal departments, disseminating information, authorizing and making plans. Analyzing the functions, it can be easily inferred that Rachel’s get her job done by approving express delivery if requires. To some extent to keep the project scope as promised, she had a heated conversation with marketing manager. So, she needs good human skills to work with, communicate, motivate and interact to be a successful team manager. How effectively do you think Rachel spent her day? As a project manager of a large information system project Rachel usually has an early morning. Her day starts in the office by socializing with other colleagues. After settling down she generally checks her voice mail and messages to keep herself updated. She has a planned way of her work and keeps a routine schedule. After the office finds its pace she spends 25 min for review project reports and prepares herself for weekly meetings. And later spend more 20 min with her manager discussing project issues. Then she usually attends project review meetings for 45 min. During her working time she not only does her own work but also spends about 10 min for socializing and exchange personal news. Following up the project review meeting she interacts with the mangers...
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...Module 1: Business Communication, Management and Success What, in your opinion, is communication? What methods do you use to communicate? How are verbal and written skills different and how are they the same? What do your communication skills have to do with your career? How are business communications different than the communications you use in school? Describe various audiences. Discuss Mintzberg’s three basic jobs of communication. What stages would you go about composing a communication? What are the qualities of an effective written communication? Are they the same in verbal communications? Discuss each of the PAIBOC questions the authors propose in analyzing the situation before you write or speak. What point are the authors making when discussing creativity? Module 1: Business Communication, Management and Success 1) Communication is a process of exchanging information between individuals. 2) Verbal (speaking), Written (writing letters, mails ), Non-verbal (body language) 3) Difference: * In verbal communication individuals can see other speaker * In verbal communication individuals can also use body language Similarities: * In both writing and verbal communication individuals can argue with each other * Basically speakers can write the same thing, that could be said 4) Communication skills help in developing careers. In every aspect of life, people have to communicate with each other. If someone...
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...Organizational Communication, Speeches and Conversations. Com520 Organizational Communication Communication is key in any dynamic environment. It is how a person communicates that dictates how anything will be completed. To effectively communicate in business, it’s important to immediately emphasize the importance of the message that is being delivered. As the speaker you have to be informative, engaged, actively listen, clear, and concise. To achieve all of this you have to know your audience well. It is called taking the audience centered approach. When conveying the message effectively the audience will respond with positive feedback. There are instances where there are barriers to effective organizational communication. These barriers can change and block the intended message to the audience. It would affect their ability to receive, decode, and respond to the message. Some barriers are noise and distractions, filters, contending messages, and channel breakdowns. As the speaker you have to be aware of the internal and external barriers that can block your message. Filters can distort the message between the speaker and the audience. Channel breakdowns can destroy the intended message because depending on the method of delivery the message may not get to its target or the message may get misconstrued all together. Noise and distractions are external barriers such as cell phone usage, computers screens, I.M pop ups etc. The internal barriers are...
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...Common strength | How it presents at work | Communication | Written communication skill evident in reports, correspondence. Verbal communication skills evident in presentations, managing conflict, selling, dealing with customers, active listening, meeting participation and negotiation. | Strong work ethic/diligent | Hard working, works extra hours, completes projects before time, takes on more than others, does more than required, maintains a high quality of work, imposes own standards of excellence, works without supervision, follows up on own. | Organizational and planning skills | Evident in time management, prioritizing, using resources effectively, meeting deadlines, multi-tasking, dealing with competing demands, achieving objectives and goals, setting targets, maintaining schedules and calendars, optimal use of available resources, coordination of resources to complete projects. | Flexible and adaptable | Able to change activities and priorities to meet new demands, willing to learn new skills and knowledge, make a positive effort to accept changes, able to work and communicate effectively with diverse people, willing to work in different environments, willing to attempt new tasks. | Decision-making/judgment | Gather the necessary information to make a sound decision, come up with viable alternatives, consider pros and cons for each, fully commit to the best action, follow through on decision. | Problem solving | Able to identify and define problems, analyze...
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...Knowing Your Audience Paper and Communication Release MPS BCOM/275 July 7, 2014 JGC Knowing Your Audience Paper and Communication Release Failure to research audience demographics will, most likely, result in an ineffective reception of any message. However, performing an analysis of an audience and tailoring the presentation to meet its needs can mean the difference between triumph and disaster in how listeners receive and decode information. On August 5, 2010, the main entrance into the San José Mine, near Copiapó, Chile, collapsed trapping 33 miners approximately 2,300 feet underground for more than 2 months. The miners’ family members, and by extension, the world, grew increasingly concerned about the well-being of the men as there was no way of determining the actual state of the miners initially. On August 22, 2010, after digging a small hole through the roof the mine’s shelter area, a message was sent to the earth’s surface, via note, stating that everyone was alive. From the onset of the accident, the Chilean government recruited the services of mining industry professionals and on October 13, 2010, the first miner was lifted out of the mine. All 33 men were safely retrieved in less than 24 hours and reunited with their families. The way in which the Chilean government and the enlisted professionals handled the dissemination of information, proved successful in how they wanted the viewing and listening public to receive the messages. When delivering a pertinent...
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...Audience Analysis Paper Karla Ramirez University of Phoenix Audience Analysis Paper Effective communication is essential in any business to succeed. “Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible” (Mind Tools Ltd., para. 1). Presenting any message to a group requires an individual to know the audience. Analyzing the audience will allow the sender to understand the audience motivation in addition how to connect with the audience. Prior to addressing an audience, the sender will consider the characteristics of the audience, appropriate communication channels, the diversity of the audience and ensuring the message is effective. Characteristics of the Audience Speaking to a group of individuals one will encounter many personalities. While preparing a message the sender must consider the characteristic of the audience. In a group presentation, the sender may try to find a common ground among his or her audience looking at common characteristics. The sender can profile his or her audience using demographic and psychographic characteristics. “Demographic characteristics are measurable features that can be counted objectively: age, sex, race, religion, education level, income, and so on” (Locker & Kienzler, 2008, p. 44). “Psychographic characteristics are qualitative rather than quantitative: values, beliefs...
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...decisions taken, necessary changes communicated & implemented, to avoid any repercussions? | Analysis | Detailed analysis of the problem statement. * Identification & Analysis of a problem * Effective Decision Making * Identifying and Implementing Changes * Communications | Solutions | Identification and critical evaluation of potential workable solutions to the problem. | Reflection | Statement about how this assignment influenced my personal, academic, and professional leadership and managerial development. | References & Literature Review. | Reference to Scholarly reviews during the analysis. | * Overview of the Organization: (Source: Google Images) The Organization that will be the topic of discussion for this project paper is J.P.Morgan Chase & Co. & Co. (India operations are under J.P. Morgan Services India Private ltd). J.P. Morgan Chase & Co. is a leader in financial services, offering solutions to clients, in more than 100 countries with one of the most comprehensive global product platforms available. Headquartered in New York, the aim of this company is to be the World’s most trusted and respected financial services institution. J.P.Morgan Chase & Co.'s activities are organized, for management reporting purposes, into six business...
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...02Locker_mod02.indd 18 Adapting Your Messages to Your Audience Learning Objectives After reading and applying the information in Module 2, you’ll be able to demonstrate Knowledge of LO1 LO2 LO3 LO4 The audiences who may evaluate your business messages The variables of the communication process The importance of adapting your message to your audience Audience analysis Skills to LO5 LO6 Analyze your audience when composing messages Begin to shape the content, organization, and form of your messages to meet audience needs 12-12-20 9:37 PM Adapting Your Messages to Your Audience MODULE 2 19 Employability Skills 2000+ Checklist Module content builds these Conference Board of Canada Employability Skills 2000+ Communicate Be Adaptable Think and Solve Problems Learn Continuously Demonstrate Positive Attitudes and Behaviours Work with Others Audience analysis is fundamental to the success of any message: to capture and hold an audience’s attention, and to motivate readers and listeners, you must shape your message to meet the audience’s interests, and needs. LO1 Who is My Audience? Your audience may include many people. In an organizational setting, a message may have five audiences. 1. The initial audience—your supervisor or the client, for example—receives the message first and routes it to other audiences. Sometimes the initial audience also tells you to write the message. 2. The primary audience—your...
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...php/product/com-285-entire-course/ http://homeworkgallery.com/index.php/product/com-285-entire-course/ COM 285 Week 1 Individual Assignment Business Communication Trends Business Communication Trends Write a 700-to 1,050-word paper that describes current trends in business communication. Be sure to address the following questions in your paper: a. What role does business communication play in your day-to-day activities at work? How does it help you manage your daily work activities? b. What trends have you seen in your workplace or previous workplaces? c. What message types are results of these trends? These assignments are due in Week One. COM 285 Week 2 Individual Assignment Audience Analysis paper Audience Analysis Communication should always be designed with the audience in mind. You are called upon to present quarterly sales information in an in-person meeting to a group of stakeholders that includes managers, salespeople, and customers. In a 1,050- to 1,200-word paper address the following questions. a. What are audience characteristics you need to consider? b. What communication channels would be appropriate and why? c. What are some considerations that you must keep in mind given the diversity of the audience? d. What would you do to ensure that your message is effective? These assignments are due in Week Two. Be sure that your paper follows basic APA formatting in terms of title page, pagination...
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...Expressive skills and receptive skills make up the two skills of communication. Speaking and writing are generally referred to as expressive skills; they provide the means by which we express ourselves to others. The receptive skills, listening and reading, are the ways in which we receive information. It has been reported that senior officers of major North American corporations spend up to 80 percent of their working time in meetings, discussions, face-to-face conversations, or telephone conversations. Most employees spend about 60 percent of the workday listening. Since such a large percentage of one's waking time is consumed by listening activities, it is clear that we could increase our productivity through listening training. Listening consumes about half of all communication time, yet people typically listen with only about 25 percent of their attention. Ineffective listening is costly, whether it occurs in families, businesses, government, or international affairs. Most people make numerous listening mistakes every day, but the costsinancial and otherwisere seldom analyzed. Because of listening mistakes, appointments have to be rescheduled, letters retyped, and shipments rerouted. Any number of catastrophes can arise from a failed communication regardless of the type of industry. Productivity is affected and profits suffer. Research indicates that we hear only 25 percent of what is said and, after two months, remember only one-half of that. This has not always...
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