Analyzing Messages Using the “Basic Communications Model” provided by University of Phoenix, students can analyze personal or professional communications they receive. “Every communication, whether it is real-time, such as with a face-to-face meeting or a telephone conversation, or asynchronous, as with email or fax” involves the same basic components (University of Phoenix). This paper will show how this model applies three such messages, received via email in two different virtual environments. One from an email account used for both personal and professional emails, and the other being a company sponsored website that employees are required to access at Murray County Emergency Medical Services (MCEMS).
“Ninth Brain” Communications MCEMS requires employees routinely to visit a website, called Ninth Brain, to access company messages and individual emails. Each employee has his or her own personal code to access information. However, some messages are posted so that every employee can read them and gain a better understanding of company announcements, such as employee scheduling. A section, also available, has a discussion forum, where employees and management can publically post “conversations” for the benefit of every employee. Emails can be sent to a single person or multiple people. Recently, a message went out to every Field Training Officer (FTO) advising them on a mandatory meeting that they needed to attend. The purpose of the message was to inform all of the FTOs of a change of date for a previously scheduled mandatory meeting. The sender, FTO supervisor Lt. Bob Williams, needed to be sure that every FTO understood that they were not to report both days, as previously reported, they were to only report on the assigned day. A “completed by”date was added to the message so that Lt. Williams could be sure that every FTO received the message.