...In addition, I have been asked to use the appropriate decision analysis tool that best fits the current issue for the workflow problem. As the operations consultant I will also be analyzing the initial and ongoing costs needed for a new sandal line being introduced. “The Maui Sandal Project” will also need to be analyzed using the most appropriate decision analysis tool for best results possible. I will also be recommending a new staffing plan for the machine operators on the manufacturing shift at the Shuzworld Shanghai plant that will increase cost effectiveness. In addition, I will attempt to explain the most appropriate decision analysis tool for the task. There will also be two short-term scheduling techniques used that will achieve efficient movements of units through the Shuzworld’s production...
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...American International University-Bangladesh (AIUB) INTERNSHIP REPORT ON C ol le Zobair Shibli Assistant Professor School of Business Administration ct Mostafa Md. Showkat Id: 07-09054-2 Major: Human Resource Management ed Date of Submission: 06/05/2011 Fr Supervised By: om Submitted By; :E An Internship Report Presented to the Faculty of Business Administration in Partial Fulfillment of the Requirements for the Degree of Bachelor of Business Administration -N SU .C O “An Analytic Study on Training and Development Process of GrameenPhone Ltd.” M 1 INTERNSHIP REPORT ON C ol le ct ed An Analytic Study on Training and Development Process of GrameenPhone Ltd. Fr om :E -N SU .C O M 2 May 6, 2011 Mr. R. Tareque Moudud Director, Office of Placement and Alumni (OPA) American International University- Bangladesh Banani, Dhaka. Subject: Dear Sir, It is a great pleasure for me to submitting the report to you entitled by “An Analytic Study on Training and Development Process of GrameenPhone Ltd." Training and Development GrameenPhone to increase the performance and efficiency of the individuals and the organization as a whole. process is an essential part for an organization in all over the world. This process is used in Submission of the internship report. It has been a great pleasure for me to work on this report as it provides many opportunities to gain insights about the Training...
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...Queen’s University Belfast Queen’s University Management School. MGT2005 OPERATIONS MANAGEMENT Semester 2, 2012 “You don’t have to change. . . Survival is not mandatory.” (Professor William E. Deming) Course Co-ordinator: Dr Yu Xiong Introduction to Operations Management Operations Management (OM) is a functional field of management encompassing the design, operation and improvement of the processes and systems employed in the creation and delivery of an organisation's products and services. Essentially, operations management is concerned with explaining how factories and services work. Managing operations well requires both strategic and tactical skills and is critical to every type of organization, for it is only through effective and efficient utilization of resources that an organization can be successful in the long run. A few common threads pervade the material we cover in this course: First, decision making in operations is highly context dependent. Recognising this is half the battle in managing an operation. The variety of operational contexts obscures the link between particular operational decisions and overall firm profitability. Making this link transparent is essential to making better operational decisions. Variability exists in any operation, and this variability needs to be managed Integration, both across functional areas within a firm, and across firms in the value creation and delivery network, is crucial for superior firm performance...
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...CHAPTER 1 – Operations and Productivity Learning objectives Define operations management Explain the distinction between goods and services Explain the difference between production and productivity Compute single-factor productivity Compute multifactor productivity Identify the critical variables in enhancing productivity What is operations management? Production – the creation of goods and services Operations Management – activities that relate to the creation of goods and services through the transformation of inputs to outputs Organizing to Produce Goods and Services Marketing – generates the demand, or at least takes the order for a product or service (nothing happens until there is a sale) Production/Operations – creates the product Finance/Accounting – tracks how well the organization is doing, pays the bills, and collects the money Page 5 exhibit The Supply Chain A global network of organizations and activities that supplies a firm with goods and services Members of the supply chain collaborate to achieve customer satisfaction, efficiency and competitive advantage Big rise in global supply chain recently 1st ripple – stopping work at a plant immediately following disaster (skilled labor layoff) 2nd ripple – try to move production to a new area due to long term impact (try to recover skilled workers Reasons to globalize Tangible Reduce costs Improve supply chain Provide better goods and services Intangible Better understand markets Learn to...
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...Q. No 6 . What are the different types of ratios you would use while analyzing the financial statements of a company? Give examples of each of these types. Answer 1: The different types of financial ratios used in the analyzing financial statements of a company are: 1. Liquidity Ratios 2. Leverage Ratios 3. Turnover Ratio 4. Profitability Ratio 5. Valuation Ratio Let us consider the Profit and Loss A/c and Balance Sheet of OM Enterprises Limited to illustrate the calculation of these ratios Profit and Loss Account of OM Enterprises Limited for the year ending on March 31, 2006 |PARTICULARS |AMOUNT (Millions) |AMOUNT (Millions) | |Net Sales | |350 | |Cost of goods sold | |245 | |i) Stock |175 | | |ii) Wages and salaries |30 | | |iii)Other manufacturing expenses |40 | | |Grofit profit | |105 | |Operating Expenses...
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...CHAPTER 1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile, easy) 2. The production process at Hard Rock Café is limited to meal preparation and serving customers. False (Global company profile, easy) 3. All organizations, including service firms such as banks and hospitals, have a production function. True (What is operations management? moderate) 4. Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs. True (What is operations management? easy) 5. An example of a "hidden" production function is money transfers at banks. True (What is operations management? moderate) 6. One reason to study operations management is to learn how people organize themselves for productive enterprise. True (Why study OM, easy) 7. The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. True (What operations managers do, easy) 8. "How much inventory of this item should we have?" is within the critical decision area of managing quality. False (What operations managers do, easy) 9. In order to have a career in operations management, one must have a degree in statistics or quantitative methods. False (What operations...
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...UVA-OM-1497 Authorized for use only in the course EMBA 816 Production and Operations Management at University of Regina taught by James Mason from Jan 03, 2015 to Apr 30, 2015. Use outside these parameters is a copyright violation. Rev. Apr. 7, 2014 DARDEN BUSINESS PUBLISHING GETS LEAN (A) Darden Business Publishing (DBP) prepared business case studies for use in the Darden classroom and, simultaneously, for publication and sales worldwide through both its own website and those of partner distributors. The case collection was a key manifestation of Darden’s intellectual capital and value proposition; new cases kept the MBA curriculum relevant and imparted thought leadership by Darden faculty and researchers. But Steve Momper, DBP’s director, had grown frustrated by a backlog of work in process (WIP) and an average 86-day lead time for case publication. Future growth in the business required an expansion of capacity, yet budget constraints had forced the elimination by attrition of two editor positions. Momper knew that the editing and publishing process required significant rework. The time was right to call on Austin English, a Darden alumnus whose consulting firm, RCF Associates, specialized in continuous process improvement (CPI). The Existing Process In recent years, DBP had grown rapidly, yet its process had never been reevaluated in its entirety so, over time, legacies had led to inefficiencies. There was more emphasis on beginning projects as they were received than...
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...Course Code: C201 Cost and Management Accounting (CMA) 1. Objectives: The course intends to equip students with the ability to apply cost concepts in managerial decision making. At the end of the course, they are expected to have learnt the methodology and techniques for application of cost and managerial accounting and information in the formation of policies and in the planning and control of the operations of the organization. The course covers the nature of managerial accounting; activity costing; marginal costing; standard costing, etc. 2. Course Duration The course will have 45 sessions of 60minutes duration. 3. Course Contents Assignment of sessions to the modules of course is as follows: Module No. | Modules/ Sub modules | Sessions | Marks (Uni. Exam) | I | Cost Management and Cost EstimationCost and Management Accounting OverviewVarious Cost Concepts. Cost Estimation approaches, tools and techniques | 9 | 20 | II | Cost allocation and Job/ batch CostingCost Allocation, Activity Based and Target CostingJob and Batch Costing Introduction to the concept of operating costs | 9 | 20 | III | Costing MethodsOperating Costing. Process Costing and Joint and By product Costing. | 9 | 20 | IV | Management ApplicationsMarginal (Variable) Costing and Absorption Costing Decision Involving Alternative Choices and Pricing DecisionsMake-or-Buy | 9 | 20 | V | Planning, Control and Decision MakingBudgeting and Budgetary Control SystemStandard...
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...1. Explain how operations management activities affect the customer experiences described in the Museum of Science and Industry anecdote at the beginning of this chapter. What “moments of truth” would a customer encounter? Operations Management, focuses on the goods, service and processes in creating customer experiences and satiations. This is done by job design and customer flow, the importance of service management skills, creating a demand, capacity and staff/show scheduling, employee training, purchasing, forecast call volume, determine the number of customers serviced to have on duty by the time of day, design of their jobs and training them to offer superior delivery of customer service. The anecdote at Chicago’s Museum of Science and Industry focuses on the role of guest call center, information services, exhibit maintenance, food service, protective services, facilities, operations, and processes in creating customer experiences and satisfaction. Moments of truth might include; buying a ticket and the associated service encounters with a call center, getting to the (parking, train, taxi, walk) museum site, web site or travel agency, waiting in line, food service, rest rooms, handicap and discarding trash processes, museum security, interactive museum and learning displays and continuous improvement orientation. 2. Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the required skills differ for someone working...
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...Introduction: We now live in an era of information overload. Nowadays, most Business Intelligence (BI) applications till now have focussed on managing the strategic and tactical business methods and initiatives of organizations. Without Business Intelligence, an organization runs the danger of settling on discriminating choices focused around deficient or wrong data. Settling on choices focused around "gut feel" won't take care of business! One of the fastest BI growth area, lies in its use for managing and optimizing daily business solutions and operations that include overseeing database workloads that answer a mixture of Online Transaction Processing (OLTP)-like questions and additional business insight enquiries. This paper stresses on the importance of operational Business Intelligence in organizations that are not very well equipped to implement BI, and looks at the necessities for building and deploying an operational BI framework. The three main types of BI are - Strategic - Tactical and - Operational. Operational BI is concerned mainly with overseeing and optimizing everyday business operations and solutions. It delivers the required data or information at the right time to the right clients or users for them to tackle current business problems quickly and fulfill new business requirements. It helps organizations work smart and become nimble, which enables them to be competitive and in turn improve customer satisfaction. Inventory (Stock), Network and Risk...
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...Semester Project: What does it mean to be an Operations Manager in The International Environment Fedorenko Danil 21.02.2013 Introduction Many of the techniques used in Operations Management are essential for the international business consultant. These tools allow consultants to advise companies on selecting the best locations for their facilities, determining the most efficient balance of employees to comprise their global workforce, customizing products to satisfy specific local needs, maximizing the efficiency of the global supply chain, and determining the necessary capacity of local operations. In order to use these tools in a multinational context the operations manager must have a solid grasp on global issues. He or she must be familiar with the firm's overall international strategy and the reasoning that went into developing it. He or she must be must familiar with the critical success factors involved in selecting site locations, the process by which an international corporate strategy is formed, and the changes in the organization that will need to take place in order to implement it. Without a grasp of these concepts the operations manager will not be able to use the tools of operations management to help his or her firm establish a presence in new markets. How OM Techniques can help International Consultants to become better Managers The operations aspect of international consulting should start with a SWOT analysis, an examination of Strengths, Weaknesses...
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...JGT2 Decision Analysis Task 1 A. Recommendations on how to improve current workflow in the Shanghai plant: In this section of the task, as the operations consultant of Shuzworld, I present my recommendations in detail on how to improve current workflow in the plant of Schuzworld’s Shanghai production facility. As I reached the Shanghai plant, I received a warm welcome by the plant’s operating director Mr. Alistair Wu. Wu is responsible for production at all the three facilities in China. His team was eagerly waiting for me for my help on finding the ways to improve efficiency and they were willing to put into effect any recommended improvements. After taking a tour of the plant, Wu introduced me to Catherine Pang, one of the line managers. Wu explained the assembly line issues in the production of Rugged Wear Work boot product. The plant is budget to produce 6 work boots per hour and operates 40 hour workweek. The Rugged Wear Work boot has been design as steel tipped boots and hence it takes longer than usual to make. The assembly process of these boots consist of 8 steps as part of the assembly of the boots and below is the schedule, performance time with sequence requirements. Task | Performance Time (Min) | Predecessors | A | 10 | None | B | 6 | A | C | 3 | A | D | 8 | B,C | E | 3 | D | F | 4 | D | G | 3 | E,F | H | 9 | G | Total | 46 | | Below is the layout of the production line of work boots (Shuzworld Decision Analysis Case Study): Upon...
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...aron.larsson@miun.se Tutor: Mats Olsson, mats.olsson@sogeti.se Scope: 20102 words inclusive of appendices Date: 2010-03-17 M.Sc. Thesis in Computer Engineering AV, 30 higher education credits Tools for Business Intelligence A comparison between Cognos 8 BI, Microsoft BI and SAP BW/NetWeaver Katarina Lundqvist Abstract 2010-03-17 Tools for Business Intelligence A comparison between Cognos 8 BI, Microsoft BI and SAP BW/NetWeaver Katarina Lundqvist Abstract The aim of the thesis was to conduct a general study of Business Intelligence and BI systems followed by a comparison of Cognos 8 BI, Microsoft BI and SAP BW/NetWeaver. The goal was to distinguish similarities and differences between the tools regarding technique, cost, usability and educational need and to provide a mapping for different customer situations. The method consisted of a theoretical study followed by a practical part including development, testing and interviews. The comparison showed that SAP and Microsoft both use the client/server model while Cognos is an integrated web-based system built on SOA. SQL Server can only be installed on Windows while BW and Cognos also support UNIX, Linux and IBM. SSRS report formats are HTML, PDF, CSV, XML, TIFF, Word and Excel. In BW, query results can be viewed as HTML, CSV and Excel. Cognos report formats are HTML, PDF, CSV, XML and Excel. The educational need for SQL Server and Cognos is low and may often be solved internally or through...
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...Risk Analysis Risk Seeker After analyzing the case study it is evident that the company has a good risk appetite and is a Risk Seeker. The company’s vision to create a diversified group of niche resorts and hotels in strategic locations throughout the world amplifies that it wants to create a distinct image for itself. Banyan Tree identifies strategic locations where a typical resort would play safe and charge moderate prices whereas Banyan tree would price exuberant rates and be price maker than a price taker. It ability to create a niche where others are conservative clearly shows it is ready to take higher risks for higher benefits making it a Risk Seeking organization. Its strong strategy is to enjoy higher prices for the concepts like tropical garden spa and pool villa which is a signature feature of Banyan Tree and complement it with residence and property sales and gallery operations. Banyan Tree has grown and established its presence in Asia - Pacific against the backdrop of many disasters like Terrorists attacks in 2001, breakout of SARS in 2003 and Tsunami in 2004. Some facts like the profits of Banyan Tree grew by 41.9% from 2003 to 2004 when breakout of SARS severely hit countries like China, Hong Kong, Singapore and Vietnam where Banyan Tree had its major operations proves its adaptability and strength. In 2004 when Tsunami hit even though the profits from resorts receded profits from property sales helped Banyan Tree to not run into losses. Thus multiple revenue...
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...Industrial and Corporate Change, Volume 19, Number 1, pp. 81–116 doi:10.1093/icc/dtp032 Advance Access published June 22, 2009 Who profits from innovation in global value chains?: a study of the iPod and notebook PCs Jason Dedrick, Kenneth L. Kraemer and Greg Linden This article analyzes the distribution of financial value from innovation in the global supply chains of iPods and notebook computers. We find that Apple has captured a great deal of value from the innovation embodied in the iPod, while notebook makers capture a more modest share of the value from PC innovation. In order to understand these differences, we employ concepts from theories of innovation and industrial organization, finding significant roles for industry evolution, complementary assets, appropriability, system integration, and bargaining power. Downloaded from icc.oxfordjournals.org at University of Dhaka on June 19, 2011 1. Introduction The power of innovation to reward pioneers with exceptional profits is well known. Yet, as recognized in various strains of the business strategy literature, the value generated from the innovation is generally shared by the innovator with some combination of component suppliers, intellectual property owners, providers of complementary products and services, competitors, and consumers. This is all the more true as firms focus on a set of core activities and rely on a network of allies and suppliers to help them create and produce innovative products. In such...
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