...Qianying Liu, Niven Sellars, Michael Somer | Subject: | Usability Testing Findings Report for Chinese Holiday Inn website | Date: | April 25, 2008 | Included with this memo is team CBR China’s final report for our research project on the Holiday Inn’s Chinese website. The following are included within this report: * Project purpose * Goals set by Team CBR China * Processes followed during the project * Heuristic review * Test plan * Recruitment and screening * Real-time logging * Analysis * Categorized results and findings * Recommendations In addition to the aforementioned items included in this report, team CBR China also includes appendices of our test logs, participant consent forms, screeners, questionnaires, scenarios, and other materials in support of testing. Other research components include the team’s heuristic evaluation, personas, and test plan. Team CBR China would like to extend its gratitude to our sponsor, Karen Bennett, as well as our instructor Dr. Carol Barnum, who has assisted us throughout this project. Without both of you we would not have had the chance to engage in a real world usability experience. Thank you again, The members of team CBR China Table of Contents Executive Summary 3 Test Objective 3 Our Process 4 Our Results 4 Background 5 Report Overview 6 Methodology 7 Overview 7 User Profiles 7 Usability Criteria 8 Test Objectives 9 Findings and Recommendations...
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...Usability and the utility, not the visual design, determine the success or failure of a web-site. Since the visitor of the page is the only person who clicks the mouse and therefore decides everything, user-centric design has become a standard approach for successful and profit-oriented web design. After all, if users can’t use a feature, it might as well not exist. In order to use the principles properly we first need to understand how users interact with web-sites, how they think and what are the basic patterns of users’ behavior. How do users think? Basically, users’ habits on the Web aren’t that different from customers’ habits in a store. Visitors glance at each new page, scan some of the text, and click on the first link that catches their interest or vaguely resembles the thing they’re looking for. In fact, there are large parts of the page they don’t even look at. Most users search for something interesting (or useful) and clickable; as soon as some promising candidates are found, users click. If the new page doesn’t meet users’ expectations, the Back button is clicked and the search process is continued. Users appreciate quality and credibility. If a page provides users with high-quality content, they are willing to compromise the content with advertisements and the design of the site. This is the reason why not-that-well-designed web-sites with high-quality content gain a lot of traffic over years. Content is more important than the design which...
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...defects. There are two types of software testing that people usually refer to. The first one is through Waterfall Model and the second one is Agile Testing. Both of these models have their own advantages and disadvantages. By weighting the advantages and disadvantages between these two concepts, we will then be able to decide on which one that we can use as a referral to do software testing. Before we begin to decide on which concepts that we can refer to, let’s take a look at each of the concepts. Waterfall Model Waterfall model is known as a sequential model. Once the stage has completed then developers can move on to the next step. This model requires an extensive plan so that we can minimize the error of going back to the previous stage. To be able to complete the project using the Waterfall method, both sides should be able the requirements and able to present what is should look like after completing the project in the beginning. Waterfall model consist of eight stages. They are: System requirement, Software requirement, Analysis, Design, Coding, Test and Use. Figure 1.0 – Waterfall Model The real purpose of software testing is to verify whether the completed software package functions according to the expectations defined by the requirements/specifications. The objective is not to find every software bug that exists, but to uncover situations that could negatively impact the customer, usability and/or maintainability. The waterfall concept...
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...computers, as a knowledge area HCI draws on a variety of disciplinary traditions including psychology, computer science, product design, anthropology and engineering. HC: Human Computer Interaction (4 Core-Tier1 hours, 4 Core-Tier2 hours) Core-Tier1 hours HCI: Foundations HCI: Designing Interaction HCI: Programming Interactive Systems HCI: User-cantered design & testing HCI: Design for non-Mouse interfaces HCI: Collaboration & communication HCI: Statistical Methods for HCI HCI: Human factors & security HCI: Design-oriented HCI HCI: Mixed, Augmented and Virtual Reality 4 4 Core-Tier2 hours Includes Electives N N HC/Foundations [4 Core-Tier1 hours, 0 Core-Tier2 hours] Motivation: For end-users, the interface is the system. So design in this domain must be interaction-focussed and human-centred. Students need a different repertoire of techniques to address this than is provided elsewhere in the curriculum. Topics: • • • Contexts for HCI (anything with a user interface: webpage, business applications, mobile applications, games, etc.) Processes for user-centered development: early focus on users, empirical testing, iterative design. Different measures for evaluation: utility, efficiency, learnability, user satisfaction. Strawman draft version: February 2012 • • • • • • Physical capabilities that inform interaction design:...
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...word processing, email, teleconferencing and so on are routinely used in OAS. C. Knowledge work systems (KWS) help professionals to develop new knowledge, often in teams. D. Management information systems (MIS) are computerized information systems that support a broader range of business functions than do data processing systems. E. Decision support systems (DSS) are information systems that help support decision makers in making semi-structured decisions. F. Expert systems capture the expertise of a human expert or experts for solving particular organizational problems. G. Artificial intelligence research is part of expert systems and has two avenues: understanding natural language and analyzing the ability to reason through a problem to its logical conclusion H. Group decision support systems (GDSS) and computer supported collaborative work systems (CSCWS) allow group members to interact and help facilitate group problem solving. I. Executive support systems (EES) help senior management to make strategic decisions. 3. New technologies, such as ecommerce, Enterprise or Enterprise Resource Planning, wireless and mobile devices, and open source software are being integrated into traditional systems. 4. Ecommerce uses the Web to perform business activities. The benefits...
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...different vendor company. The findings described in the case study are derived from interviews conducted with key leaders and operational staff directly involved in the oversight and management of eCQMs. Based on the experiences of the hospitals in this case study, the current approach to automated quality reporting does not yet deliver on the promise of feasibility, validity and reliability of measures or the reduction in reporting burden placed on hospitals. Specific policy changes are needed, starting with Stage 2 Meaningful Use, to redirect the electronic clinical quality reporting requirements to focus on a small set of well-tested measures supported by a mature policy infrastructure that can guide valid and feasible measure development, testing and implementation. Background In the past 10 years, there has been an unprecedented expansion in the number and type of quality measures hospitals are required to report for federal programs. The Centers for Medicare & Medicaid Services’ (CMS) Hospital Inpatient Quality Reporting (IQR) and Value-Based Purchasing (VBP) programs are two of the drivers of this development. Currently, hospitals report nearly 90 measures across all hospital quality reporting programs, including hospital inpatient and outpatient reporting....
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...Running Head: USABLE SECURITY THE IMPLEMENTATION Usable Security the Implementation Name Institution Abstract This project was about usability security and its implementation. It involved the designing and development of a suitable human computer interface to provide a log on module for the Kuwait armed forces computer system. The development focused on relieving the user from the load of creating, remembering and maintaining their passwords for the login process. Based on the fact that the Kuwait information and communication technology literacy levels are still in their infancy stage, the conventional authentication system was proved unfriendly to the user. This system was developed with this in mind. This proposed system relies on the user logging in to the system after identifying five pictures they uploaded earlier from among a grid of twenty five pictures. By selecting the five correct pictures which they uploaded, the system was able to successfully authenticate the user. Using these pictures greatly reduced the mental load on a user who was required to remember strong passwords that ended up being compromised (Badre 2002). The use of pictures or graphical images for authentication or access control is a practice called biometrics that is gaining popularity in establishing system security today. Due to the need to deliver a solution in the shortest time possible the...
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... security From: Norman Haughton, IT Security Analyst Subject: Progress of the ‘’Web Security Two-‐Factor access‘’ Project at N&H Investments Dear Mr. Maybach, In keeping with our corporate objective of being Canada’s most secure financial institution, I must report that the progress of the “two-‐factor” security access system is underway at a steady pace. We are currently looking at different hardware and software systems analyzing their cost versus benefits, and usability. The project is forecasted to be on time with the final details of the findings being ready for April 4, 2012. Background: As per your request, I am in the process of completing a feasibility study on new types of “two-‐factor” security access for our customers. I strongly recommend such a system in our world of online piracy and identity theft. According to Criminal Intelligence Service Canada, banking information...
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...factors design cycle 2. Design formative and summative human factors studies 3. Understand representative sampling and the implications for study design and generalization 4. Design an experiment considering variables that are measured, manipulated, controlled, and cannot be controlled 5. Interpret results and recognize the limitations of a study 6. Identify the ethical issues associated with collecting data with human subjects 1 April 3, 2016 PURPOSE OF EVALUATION 3 TIMING AND TYPES OF EVALUATION 5 LITERATURE REVIEW, HEURISTIC EVALUATION, AND COGNITIVE WALKTHROUGHS USABILITY TESTING COMPREHENSIVE EVALUATION AND CONTROLLED EXPERIMENTS IN-SERVICE EVALUATION 5 7 8 9 STEPS IN CONDUCTING A STUDY 10 STUDY DESIGN 11 ONE FACTOR WITH TWO LEVELS ONE FACTOR WITH MORE THAN TWO LEVELS MULTIPLE FACTORS BETWEEN-SUBJECTS DESIGN WITHIN-SUBJECT DESIGNS MIXED DESIGNS SAMPLING PEOPLE, TASKS, AND SITUATIONS 13 13 13 14 14 14 15 MEASUREMENT 15 DATA ANALYSIS 16 ANALYSIS OF CONTROLLED EXPERIMENTS ANALYSIS OF DESCRIPTIVE STUDIES 16 17 DRAWING CONCLUSIONS AND COMMUNICATING RESULTS 18 STATISTICAL SIGNIFICANCE AND TYPE I AND TYPE II ERRORS STATISTICAL AND PRACTICAL SIGNIFICANCE GENERALIZING AND PREDICTING 18 19 19 DRIVER DISTRACTION: EXAMPLE OF A SIMPLE FACTORIAL DESIGN 19 ETHICAL ISSUES 21 CONCLUSION 21 ADDITIONAL RESOURCES 21 ...
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...APU | Dissertationn | | Creating a framework for converting traditional Training system to E-training based on cloud computing in the IRAN Contents 1 Introduction 3 1.1 Problem background 4 1.2 Research question 5 1.3 General objective 5 Error! Bookmark not defined. 1.4 Intellectual challenge 6 1.5 Research program 6 1.6 Summary 7 * Figure 1 E-training requirement 10 Figure 2 pull and push model 13 Figure 3Pull model of E-learning (Asma, 2010) 2 13 Figure 4Khan’s E-learning Frame work 15 Figure 5Advanced Distributed Learning 1 17 Figure 66 multiple perspectives on cloud computing (Prentice, 2010) 19 Figure 7Cloud Computing Definition (Grace, 2010) 20 Figure 8cloud computing hard ware requirement 21 Figure 9Hardware devices (such as regular PCs, notebooks,) 22 Figure 10 SharePoint 2010 Collaboration 23 Introduction Nowadays technology has been changed many things in human life furthermore modified culture, social even communication feature of life in the world. The impact of technology also is obvious on today’s jobs and education world. Educational world has ended up greatly subject to new innovative learning and its needs for additional integral information are expanding step by step. (Timothy 2006 ). The new challenge appears in today’s economy. Increase competition Raising rivalry in a globalize business, contracting corporate assets, developing markets, quick moves in innovation, and the recruitment...
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...EBizPort: Collecting and Analyzing Business Intelligence Information Byron Marshall, Daniel McDonald, Hsinchun Chen, and Wingyan Chung Artificial Intelligence Lab, Management Information Systems Department, University of Arizona, Tucson, AZ 85721. E-mail: {byronm, dmm, hchen, wchung}@eller.arizona.edu To make good decisions, businesses try to gather good intelligence information. Yet managing and processing a large amount of unstructured information and data stand in the way of greater business knowledge. An effective business intelligence tool must be able to access quality information from a variety of sources in a variety of forms, and it must support people as they search for and analyze that information. The EBizPort system was designed to address information needs for the business/IT community. EBizPort’s collection-building process is designed to acquire credible, timely, and relevant information. The user interface provides access to collected and metasearched resources using innovative tools for summarization, categorization, and visualization. The effectiveness, efficiency, usability, and information quality of the EBizPort system were measured. EBizPort significantly outperformed Brint, a business search portal, in search effectiveness, information quality, user satisfaction, and usability. Users particularly liked EBizPort’s clean and user-friendly interface. Results from our evaluation study suggest that the visualization function added value to the search and...
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...BIT 2305: HCI Introduction 1. Introduction to HCI Humans 2. Human Cognition 3. Perception and Representation 4. Attention and Memory 5. Knowledge and Mental Models 6. Interface metaphors Interactions 7. Input 8. Output 9. User Support 10. Interaction Styles 11. Information Architecture and Web Navigation User-Centred Design 12. User-Centred Design 13. Methods for User-Centred Design 14. User-Centred Web Design 15. Usability Engineering 16. Guidelines and Standards 17. Prototyping 18. Evaluation 1 Computer Supported Cooperative Work Cooperative working Classification of CSCW systems Groupware Systems Organization contributions. Applications of multimedia systems in learning, computer vision, and entertainment. 2 BIT 2305: HUMAN COMPUTER INTERACTION INTRODUCTION TO HCI Human Computer Interaction (HCI) is concerned with studying ways to design, prototype, evaluate and implement user interfaces that are easy to learn, efficient and pleasant to use. Often it is hard to learn a new tool. This is particularly the case in the complicated world of the computer where there are many different technologies (software tools) and many different ways to access them (different hardware and different screen layouts). Bridging the gap between the technology and the user – making the technology easy to learn and easy to use – is concern and the task of the “user interface”. User refers to the different people who might be using a certain tool. In these...
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...Task analysis and human-computer interaction: approaches, techniques, and levels of analysis Abe Crystal School of Information and Library Science University of North Carolina at Chapel Hill acrystal@email.unc.edu Beth Ellington School of Information and Library Science University of North Carolina at Chapel Hill elliv@email.unc.edu ABSTRACT In this paper we critically review task analysis models and techniques. These approaches to task analysis are discussed in order to develop a richer picture of human activity, while analyzing their limitations, general weaknesses, and possibilities for improvement. We consider their ability to determine the appropriate set of atomic actions in a task, their effect on workers’ motivational needs, their support of users’ cognitive and sociocultural processes, and their effectiveness in supporting interface design. We note that the major approaches have focused on very different levels of analysis, and call for greater integration of these different levels in task analysis theory. Keywords Task analysis, cognitive modeling, activity theory. INTRODUCTION Practitioners and researchers routinely advocate building user-centered systems which enable people to reach their goals, take account of natural human limitations, and generally are intuitive, efficient and pleasurable to use (Preece, Rogers and Sharp, 2002). Central to the design of such systems is a clear understanding of what users actually want to do: What...
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...Service Request SR-rm-022 Robert Vermette BSA/375-Fundementals of Business Systems Development January 19, 2013 Jeffery Comrie Analysis of the Riordan HR system My report will be regarding the main information collecting strategies that we will use for this project, depending on "Analyzing HR System.” A few main aspects will be recognized that is linked to the accomplishment of what is called the information collecting procedure. The scope and feasibility will be defined to assist us in accepting the significance of this project. This report will provide awareness for the project and may be able to recognize a range of options for the information to move forward Information Gathering procedures The data or information that is collected is an important step in any part of the plan. It ought to be conceded out in an organized way for procuring the targets of the development and accumulating the correct data. Data should be combined from options that express dependable data and provide the intention of the project. The collection of data collecting resources should be completed in compliance to the necessities of the development. For accumulating the data, two main options will be used, first and second options. Both of these will be supportive in collecting applicable and helpful information. “The first resource, questionnaire or meeting strategies can be used to collect information. Interviews can...
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...costumer’s requirements on a web based solution or do you have to settle with an implementation of a standalone application? There are some factors that the answer depends on: performance, security, usability and implementation. The application that will be tested is developed in .Net and is a maintenance application for Business Intelligence (BI). We will have a short introduction to the Business Intelligence field to make you understand the purpose of the application. Keywords: Data Warehouse, web based, standalone, .NET, Business Intelligence Contents Abstract i Contents ii 1 Introduction 1 2 Background 3 2.1 Business Intelligence 3 2.1.1 The different steps in a Business Intelligence solution 4 2.2 Data Warehouse 4 2.3 Standalone vs. web based application 5 2.3.1 Standalone application 5 2.3.2 Web based application 5 2.3.3 Web or not from a Business Intelligence perspective 7 3 Method 9 3.1 Implementation 9 3.2 Performance 9 3.3 Security 9 3.4 Usability & Layout 10 4 Results 11 4.1 Implementation 11 4.2 Performance 13 4.3 Security 16 4.4 Usability & Layout 16 5 Analysis 19 5.1 Implementation 19 5.2 Performance 19 5.3 Security 20 5.4 Usability & Layout 21 5.5 Validity 21 6 Conclusion 22 7 References 23 8 Appendix 24 8.1 Appendix A – The different...
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