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Analyzing a Job for Gee Comfort

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Analyzing a Job for Gee Comfort
Every company comes to a point where it has to define what jobs are needed. Figuring out the details of the job requires serious analysis. This paper will expand on an interview given to Gloria Speaks owner of a handmade clothing and accessories online store as to a job position she believes needs to be filled. First, A description of the company will be given as well as an explanation of how she came to the realization she needed help, Next, what duties and job performance are required for the job as well as what knowledge and skills should the employee have to be considered for the job. Finally, a full job description will be given in which Gloria can use to describe and advertise the job.
The Analysis

Gloria Speaks owns her own clothing company called Gee Comfort she mainly sales her products online through Epsy.com. Gee Comfort has plenty of handmade knit wear such as scarves, blankets, purses, and pillows. As stated by Speaks, G. (2013) “At Gee Comfort, my mission is to create beautiful, handmade items by stitch of love at a time.” She noticed that she was having a hard time keeping up with orders being made and shipments needing to get out because not only does she run this website and knit/crochet everything by hand, but she also works outside of her small business as a chef. Using the information given to me from the interview as well as knowing how she runs her business from observation. A comprehensive job description has been created that she will be using to advertise and possibly hire someone to assist her.
Duties and Performance Requirements
Mrs. Speaks took some time to jot down exactly what she needed help with and how she would like the job to be completed. She has also added a couple of duties in which would be extremely helpful to her and the business she is trying to grow. The new employee’s duties would include keeping track of all orders made, ship out packages, add pictures of new items to the website with a description and price, and take off pictures of items sold. As well as post all new products on her Facebook page.
“The employee will also have to be extremely organized and check the website daily for any new orders. The employee will need to take down the orders and relay them to me at the start of the day as well as at the end of the day. The employee will also need to neatly package the items and include a business card as well as a thank you note. And keep up with repeat customers as well as items that are popular.” (personal communication, February 22, 2013).
Preexisting Knowledge and Skills

Gloria M. Speaks (personal communication, February 22, 2013). The knowledge and skills needed include at least 2 years of customer service work as well as sales and marketing knowledge. When dealing with customers over the phone or online the employee will need to be able to build a positive rapport with the customer to ensure return business. The employee should also be able to market the products online along with over the phone when customers call in.
In conclusion an analysis of the interview Of Mrs. Gloria Speaks has been given in which highlights a position needed at her small business. A description of the duties and performance requirements have been given as well as what knowledge and skills the employee will need to be considered for the job. Pinpointing this information will allow Mrs. Speaks to make a good decision on the employee she chooses to hire to assist in helping her small business grow.

References
Speaks, G. (2013). Gee Comfort @Etsy.com. Retrieved from http://www.etsy.com/shop/GeeComfort?page=2#

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