Lai, Ivan K.W. and Lam, Frankie K.S. (2010). Perception of various performance criteria by stakeholders in the construction section in Hong Kong. Construction management and economics, Vol.28, pp. 377-391.
This article explains the construction projects in Hong Kong by using data collected from 324 practitioners who previously participated in such projects. A research model is structured based on nine performance criteria and their respective performances. The relative importance of nine performance criteria and their performances are measured. Timely completion of the project is the most important performance criterion, followed by profit, environmental protection and quality. The differences in the perceptions of performance that are identified are: (1) among different practitioners in a construction project; (2) due to different project types; and (3) between different functional roles in the partnering organizations. The order of importance of the performance criteria is: (1) time; (2) profit; (3) environment; (4) quality; (5) safety; (6) effectiveness; (7) no claims or contractual disputes; (8) job satisfaction; and (9) generation of innovative ideas. Timely completion of the project is the most important performance criterion, but it displays the highest deviation of its performance when compared with its importance. Which implies that time management is the most critical factor for the performance of a construction project. Generally, most respondents are not satisfied with job satisfaction, which should be enhanced through personal development, job security and encouragement from colleagues and superiors. Most clients are satisfied with the performance of the effectiveness of the construction process. Clients are satisfied with fewer claims and contractual disputes. However, contractors would like to be treated more fairly when claims are made. Practitioners