...Available online at www.sciencedirect.com International Journal of Nursing Studies 46 (2009) 1012–1024 www.elsevier.com/ijns Engagement at work: A review of the literature Michelle R. Simpson * Center on Age and Community, College of Nursing, Cunningham Hall, 1921 East Hartford Avenue, University of Wisconsin-Milwaukee, Milwaukee, WI 53201-0413, United States Received 26 March 2008; received in revised form 20 May 2008; accepted 22 May 2008 Abstract Objectives: Engagement at work has emerged as a potentially important employee performance and organizational management topic, however, the definition and measurement of engagement at work, and more specifically, nurse engagement, is poorly understood. The objective of this paper is to examine the current state of knowledge about engagement at work through a review of the literature. This review highlights the four lines of engagement research and focuses on the determinants and consequences of engagement at work. Methodological issues, as identified in the current research, and recommendations for future nurse-based engagement research are provided. Design: A systematic review of the business, organizational psychology, and health sciences and health administration literature about engagement at work (1990–2007) was performed. Data sources: The electronic databases for Health Sciences and Health Administration (CINAHL, MEDLINE), Business (ABI INFORM), and Psychology (PsycINFO) were systematically searched. Review methods:...
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...Journal of International Business Studies (2006) 37, 525–543 & 2006 Academy of International Business All rights reserved 0047-2506 $30.00 www.jibs.net Cross-cultural competence in international business: toward a definition and a model James P. Johnson1, Tomasz Lenartowicz2 and Salvador Apud3 Crummer Graduate School of Business, Rollins College, Winter Park, USA; 2Deparment of Management, International Business and Entrepreneurship, College of Business, Florida Atlantic University, Boca Raton, USA; 3LBJ School of Public Affairs, The University of Texas, Austin, USA Correspondence: Dr James P. Johnson, Crummer Graduate School of Business, Rollins College, Office number 204, Winter Park, FL 32789, USA. Tel: þ 1 407 646 2486; Fax: þ 1 407 646 1550; E-mail: jpjohnson@rollins.edu 1 Abstract Many international business failures have been ascribed to a lack of crosscultural competence (CC) on the part of business practitioners. However, the international business literature appears to lack an adequate conceptualization and definition of the term ‘CC’, focusing instead on the knowledge, skills and attributes that appear to be its antecedents. In this conceptual study, we propose a definition of CC as it applies to international business and develop a model for understanding how CC is nurtured in individuals, linking our definition to the concept of cultural intelligence. We discuss the components of the model and suggest that there are environmental and contextual impediments...
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...BUSINESS RESEARCH METHODOLOGY MANUSCRIPT AND LITERATURE REVIEW TOPIC: REVERSE LOGISTICS IN MANUFACTURING SECTOR ANKITA ASHOK BAJPAI (PRN 13020741013) SANDHYA GODAVARTHY (PRN 13020741044) SANKET MADAN PAUNIKAR (PRN 13020741045) SAUNAK GHOSE (PRN 13020741046) YOGESH KASAR (PRN 13020741062) An analysis of the factors affecting the dynamics of reverse logistics in the manufacturing sector: An interpretive structural modeling approach A. Bajpai, S. Ghose, S. Paunikar, S. Godavarthy, Y. Kasar Abstract: Reverse Logistics is increasingly becoming one of the most important and impacting factors, and a key challenge for any company/industry. To adapt to the current market scenario, and to gain competitive advantage over its competitors, a company needs to optimize its Reverse Logistics operations and try to reduce its cost to a minimum. There are many factors influencing the nature and cost of Reverse Logistics operations. In this paper we have chosen a few variables which influence the Reverse Logistics scenario, and tried to show the inter-relationship between them. 1. Introduction to the field of reverse logistics : Reverse Logistics (RL) refers to the operations involved in reprocessing and reusing the finished goods and materials. Reverse Logistics involves process oriented approach to plan and control the most efficient and cost efficient flow of raw materials, current inventory, finished goods, etc. to its point of origin from the point...
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...Proceedings of the 41st Hawaii International Conference on System Sciences - 2008 Towards Measuring Knowledge Management Success Murray E. Jennex San Diego State University mjennex@mail.sdsu.edu Abstract Discussions at previous HICSS conferences have revealed that there is no general agreement on definitions of knowledge management (KM) and knowledge management system (KMS) success. We developed these concepts and presented them earlier this year. Using an expert panel approach followed by two exploratory surveys, we identify KM success measures. The research demonstrates that measures for KM success are required on multiple dimensions. This paper thus also presents a set of dimensions with measures that can be used to determine if KM in an organization is successful. Stefan Smolnik European Business School (EBS) Stefan.Smolnik@ebs.edu David Croasdell University of Nevada, Reno davec@unr.edu begin to identify instruments that can be used to operationalize these measures. Besides presenting some background on KM success, the paper also offers a series of perspectives on KM/KMS success. These perspectives were derived from an analysis of academics and practitioners’ definitions of KM/KMS success. 2. Background on KM Success After summarizing various definitions of KM, Jennex defined KM success as reusing knowledge to improve organizational effectiveness by providing the appropriate knowledge to those who need it when it is needed [13]. KM is expected to have a...
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...Antecedents of Commitment to an Import Supplier Submitted by Md. Abu Saleh B. Com (Honours), M. Com, M-Phil Dhaka A thesis submitted in fulfillment of the requirements for the degree of Doctor of Philosophy School of Advertising, Marketing and Public Relations Faculty of Business QUEENSLAND UNIVERSITY OF TECHNOLOGY Brisbane, Queensland 4000, Australia 2006 Title: Antecedents of Commitment to an Import Supplier Saleh @ 2006 Key Words: 1. Antecedents of commitment 2. Importer’ s commitment 3. Importer supplier relationship 4. Mediating role of trust 5. Cultural similarity 6. Communication 7. Knowledge and experience 8. Supplier’ s opportunism 9. Environmental volatility 10. Transaction-specific investment 11. Supplier’s competencies ii Abstract The concept of commitment has emerged recently in international business literature especially in explaining importer behaviour as a counterpart of the process of internationalisation. Importer commitment often plays a dominant role as one of the major factors influencing relationships in the exporter-importer dyad and facilitates the process of internationalisation by imparting access to the international market. This critical importer and supplier relationship and its animating factors are, however, overlooked and largely neglected in the literature. Accordingly, it is inconclusive as to which factors influence importer commitment and how they influence it. Drawing on the literature, this study strived to investigate...
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...Manag Int Rev (2011) 51:179–192 DOI 10.1007/s11575-011-0071-6 R e s e a R c h a Rt i c l e Effective Global Strategy Implementation Structural and Process Choices Facilitating Global Integration and Coordination Attila Yaprak · Shichun Xu · Erin Cavusgil Abstract: 0 0 this article offers a contingency framework of global strategy implementation effectiveness on firm performance. The research question we seek to address is what the structural and process requirements are for MNEs to successfully implement global strategy through increased efficiency and effectiveness of integration and coordination across world markets. Our central premise is that MNEs’ capabilities in establishing supporting structural and process mechanisms will enhance the effectiveness and efficiency of implementing their global strategies which would, in turn, lead to better firm performance. Keywords: Integration and coordination · Global strategy · Firm performance · contingency framework Received: 25.12.2009 / Revised: 15.08.2010 / Accepted: 11.10.2010 / Published online: 02.04.2011 © Gabler-Verlag 2011 Prof. A. Yaprak () Department of Marketing, Wayne State University, Detroit, USA e-mail: Attila.yaprak@wayne.edu Asst. Prof. S. Xu Department of Marketing and Logistics, University of Tennessee, Knoxville, USA Asst. Prof. E. Cavusgil Department of Marketing, University of Michigan-Flint, Flint, USA 180 A. Yaprak et al. Introduction The globalization of the world economy...
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...Computers in Human Behavior 26 (2010) 1296–1304 Contents lists available at ScienceDirect Computers in Human Behavior journal homepage: www.elsevier.com/locate/comphumbeh Antecedents of customer satisfaction with online banking in China: The effects of experience Cheolho Yoon * Dept. of Business Administration, Mokpo National University, Republic of Korea a r t i c l e i n f o a b s t r a c t This study investigates the antecedents of customer satisfaction with online banking in China, and explores the effects of experience on the relationships between the antecedents and customer satisfaction. Based on prior research, the six antecedents of customer satisfaction – ease of use, design, speed, security, information content, and customer support service – are proposed, and the effects of experience on the relationships between these and customer satisfaction are analyzed using a structural multi-group (a high-experience group and a low-experience group) model. The results show that design, speed, security, information content, and customer support service have a significant influence on customer satisfaction in the high-experience group or the low-experience group, but ease of use does not have a significant influence on customer satisfaction in either of the groups. Also, the results relating to the influence of the level of customer experience reveal that the effects of design, security, speed, and information content on customer satisfaction were significantly...
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...Workplace Commitment: A Conceptual Model Developed From Integrative Review of the Research Sandra L. Fornes, Tonette S. Rocco and Karen K. Wollard Human Resource Development Review 2008 7: 339 originally published online 30 June 2008 DOI: 10.1177/1534484308318760 The online version of this article can be found at: http://hrd.sagepub.com/content/7/3/339 Published by: http://www.sagepublications.com On behalf of: Academy of Human Resource Development Additional services and information for Human Resource Development Review can be found at: Email Alerts: http://hrd.sagepub.com/cgi/alerts Subscriptions: http://hrd.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.com/journalsPermissions.nav Citations: http://hrd.sagepub.com/content/7/3/339.refs.html Downloaded from hrd.sagepub.com at I-894 Ecole Superieure on February 6, 2013 >> Version of Record - Aug 18, 2008 OnlineFirst Version of Record - Jun 30, 2008 What is This? Downloaded from hrd.sagepub.com at I-894 Ecole Superieure on February 6, 2013 Workplace Commitment: A Conceptual Model Developed From Integrative Review of the Research SANDRA L. FORNES Hidden Angel Foundation, Inc. TONETTE S. ROCCO Florida International University KAREN K. WOLLARD Kelly, Wollard & Associates This article investigates the previous research and theories of workplace commitment using content analysis and concept mapping. It provides a conceptual model of workplace commitment, integrating...
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...satisfaction is with services is a key element to successfully compete in the soccer industry. In this paper we examine the antecedent factors that explain the variations in overall service satisfaction judgements. We draw on service an activities put in place by soccer clubs to illustrate these effects. Based on a literature review, interviews with both soccer fans and an industry expert, we develop a measurement approach for satisfaction which we test subsequently using a large-scale sample among soccer fans. An analysis of the impact-performance implications of antecedent drivers shows that stadium features, team characteristics, and fan-based support for the club and its management are the most important factors that influence overall satisfaction. Keywords: customer service, satisfaction, service experience, service providers ANZMAC 2009 Page 2 of 8 Satisfaction with Services: An Impact-Performance Analysis for Soccer-Fan Satisfaction Judgements Literature review on the relevance of fan satisfaction for soccer clubs Soccer is a multibillion dollar business that represents a vital and weighty factor in national, regional and local economies. With the growth of the sports business sector’s importance over the last few years, the professionalisation of soccer clubs’ structure and management has increased correspondingly. As a result, the terms of business in this industry have completely...
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...The Second International Conference on Innovations in Information Technology (IIT’05) THE IMPACT OF TECHNOLOGICAL FACTORS ON INFORMATION SYSTEMS SUCCESS IN THE ELECTRONICGOVERNMENT CONTEXT R. Hussein Department of Information Systems, Kulliyyah of ICT, International Islamic University Malaysia, Jalan Gombak, 53100, Kuala Lumpur, Malaysia. ramlah@iiu.edu.my H. Selamat Department of Management Information Systems, Faculty of Computer Sc. & IT, Universiti Putra Malaysia, Serdang, Selangor, Malaysia. N. S. Abdul Karim Department of Library and Information Science, Kulliyyah of ICT, International Islamic University Malaysia, Jalan Gombak, 53100, Kuala Lumpur, Malaysia. shariza@iiu.edu.my : ABSTRACT Intensive research and discussion activities on the Information system success have been found to take place since the past two decades. As systems and technologies are being improved and developed, discussions on their effectiveness and evaluation on their success have been continuously debated by researchers, scholars and practitioners. Besides the major concern on IS effectiveness, factors influencing IS effectiveness are also important. Hence, this study was conducted to investigate the influence of technological factors on Delone and McLean’s IS success dimension. Using a survey method, data were gathered from 201 users from four electronic government agencies in Malaysia. The technological factors were represented by IS competency, IS facilities, IS integration, IS structure and...
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...Discussion………………………………………………………………………………….…….16 Conclusions………………………………………………………………………………………18 References……………………………………………………………………………………..…20 Abstracts In this paper, I analyze the market for organic products in eight European countries, based on differences in their respective value systems. With a significant sample of 8014 consumers, I first identify international segments in the European organic products market using the Values Theory. Then I apply the Theory of Planned Behavior to examine how European consumers use attitudes, subjective norms and perceived behavioral control to form their purchase intention for organic products. Results show that subjective norms are the main underlying factor driving consumer behavior concerning these products. This effect is higher for the group of countries whose citizens score higher on Schwartz's value scale. In this segment of countries, people are more likely to be affected by what others think, which means that the best approach is to increase social awareness of the relevance of purchasing organic products. Organic products represent a potentially profitable opportunity for companies with an international horizon. Results are also useful for consumers and public administrations. 1. Introduction The increasing concern...
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...Career Development International Emerald Article: The influence of job and career attitudes on learning motivation and transfer Eddie W.L. Cheng, Danny C.K. Ho Article information: To cite this document: Eddie W.L. Cheng, Danny C.K. Ho, (2001),"The influence of job and career attitudes on learning motivation and transfer", Career Development International, Vol. 6 Iss: 1 pp. 20 - 28 Permanent link to this document: http://dx.doi.org/10.1108/13620430110381007 Downloaded on: 11-06-2012 References: This document contains references to 32 other documents Citations: This document has been cited by 6 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 4415 times since 2005. * Users who downloaded this Article also downloaded: * James DeLisle, Terry Grissom, (2011),"Valuation procedure and cycles: an emphasis on down markets", Journal of Property Investment & Finance, Vol. 29 Iss: 4 pp. 384 - 427 http://dx.doi.org/10.1108/14635781111150312 Olusegun Folorunso, Oluwafemi Shawn Ogunseye, (2008),"Challenges in the adoption of visualization system: a survey", Kybernetes, Vol. 37 Iss: 9 pp. 1530 - 1541 http://dx.doi.org/10.1108/03684920810907841 Charles Inskip, Andy MacFarlane, Pauline Rafferty, (2010),"Organising music for movies", Aslib Proceedings, Vol. 62 Iss: 4 pp. 489 - 501 http://dx.doi.org/10.1108/00012531011074726 Access to this document was granted through an Emerald subscription provided by UNIVERSITI TEKNOLOGI MARA...
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...JBR-07661; No of Pages 11 Journal of Business Research xxx (2012) xxx–xxx Contents lists available at SciVerse ScienceDirect Journal of Business Research Antecedents and outcomes of strategic thinking Byeong-Joon Moon ⁎ Kyung Hee University, Republic of Korea, School of Management, Kyung Hee University, Republic of Korea a r t i c l e i n f o a b s t r a c t This study focuses on the factors that influence strategic thinking at the organizational level. Based on previous research on strategic thinking in diverse management fields including marketing strategy, strategic management, and human resource management, this research provides a hypothetical model that links the firm's internal and external variables regarding strategic thinking at the organizational level, which in turn links to marketing performance. The results of empirical analysis provide evidence that the attitude of firms' management toward risk taking, the CEO's emphasis on strategic thinking, interdepartmental teams in the organization, and marketing competency foster strategic thinking at the organizational level, but formalization in the organizational structure impedes it. Contrary to the proposed hypotheses, centralization in the organizational structure is positively related to strategic thinking at the organizational level. The results also show that market turbulence and technological turbulence foster strategic thinking at the organizational level and there is a positive relationship between...
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...International Journal of Business and Management; Vol. 10, No. 6; 2015 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Role of Emotional Intelligence on Employee Engagement: A Study among Indian Professionals Swatee Sarangi1 & Aakanksha Vats1 1 K. J. Somaiya Institute of Management Studies and Research, India Correspondence: Swatee Sarangi, K. J. Somaiya Institute of Management Studies and Research, India. E-mail: swatee@somaiya.edu Received: March 9, 2015 Accepted: May 20, 2015 Online Published: May 22, 2015 doi:10.5539/ijbm.v10n6p224 URL: http://dx.doi.org/10.5539/ijbm.v10n6p224 Abstract Business firms across the globe have always endeavoured to identify and strengthen drivers of employee engagement at the individual, group and organizational level. Drivers at the individual level have been less researched and tested in previous studies. This study attempts to examine the role of emotional intelligence as an individual antecedent of employee engagement. This is hypothesized drawing from literature that emotional intelligence plays an important role in shaping positive workplace feelings, attitudes and behaviour. Responses captured and analyzed from randomly selected sample of 182 professionals working in Indian organizations revealed that emotional intelligence especially mood repair augments high levels of employee engagement manifested through higher vigor, dedication and absorption in employees...
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...Table of contents Page no. 1. Executive summary…………………………………… …… 2 2. Introduction…………………………………………………..3 3. Literature Review of Articles……………………………… .4 4. Antecedents………………………………………………….10 5. Costs and benefits of conflicts………………………………12 6. framework ………………………………………………….14 Executive summary The purpose of this report is to deal with the conflict resolution strategies of organizations. The study of articles used in this report reveled certain conflict resolution strategies that can be used in this report we shall discuss about both the advantages and disadvantages of the conflicts. How management can tackle the conflict management situation using management resolution techniques is discussed in the articles. Conflict situation prevails in almost every organization the report brings out certain useful tools which can assist the management in conflict resolution. The report deals with various aspects and causes of conflicts occurring in the organization. There are different levels of conflicts occurring at different levels of organization .The report also deals with interpersonal skills that managers require in...
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