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In: Computers and Technology

Submitted By Galom21
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CHAPTER 2:Global E-Business: How Businesses Use Information Systems
Business processes:
Workflows of material, information, knowledge
Sets of activities, steps
May be tied to functional area or be cross-functional
Businesses: Can be seen as collection of business processes,may be assets or liabilities
*Examples of functional business processes
Manufacturing and production
>Assembling the product
Sales and marketing
>Identifying customers
Finance and accounting
>Creating financial statements
Human resources
>Hiring employees
*Information technology enhances business processes in two main ways:
Increasing efficiency of existing processes * Automating steps that were manual
Enabling entirely new processes that are capable of transforming the businesses * Change flow of information * Replace sequential steps with parallel steps * Eliminate delays in decision making
*Types of Business Information System
Transaction processing systems * Perform and record daily routine transactions necessary to conduct business * Allow managers to monitor status of operations and relations with external environment * Serve operational levels
Management information systems * Serve middle management * Provide reports on firm’s current performance, based on data from TPS * Provide answers to routine questions with predefined procedure for answering them * Typically have little analytic capability * MIS are designed to produce information on a periodic basis instead of on a daily recurring basis like those using a n processing system. * MIS is used by managers throughout the organization to help them in directing, planning, coordinating, communicating and decision making.
Decision support systems * Serve middle management * Support nonroutine decision...

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