Checkpoint: Appendix D Contingency Theory of Leadership
Albert Garza
Bus 210
February 10, 2012
Phil Shippers

Checkpoint: Appendix D Contingency Theory of Leadership
Description of work environment:
A fun energetic fast paced coffee shop/restaurant. Working along with employers in a close work situation, while maintaining excellent attitude and perspective, and meeting the need of multiple customers and making cleanliness a priority.
Directive Approach:
Passing out employee handbooks is must. It helps the new employee get familiar with the rules and goals of the company. This also creates no confusion about what is asked of them. The proper training would be face-face, making it more personal and allowing room for questions that they may have and would be covered into the employee handbook. Making incentives known to employee with outstanding performance also makes the work environment more rewarding. All scheduling will be made based on the best attributes the employees have to have to offer. By giving those tasks or certain positions they are comfortable and excel for the leaders and employees.
Support Approach:
Always being part of the “team” not just the employees doing all the work. I believe that leaders should work along side of their employees maintain great communication and professional relationships. Meeting the needs of the employees based on their personal situations. Allow employees leave of absences when they have a certain circumstance, and helping the schedule according to their personal lives. Having general concern for employees and making them important and feel important to the company and its well being. Being approachable by all employees without feeling they are threatened to come to leaders with concerns about the company or another employee. As well as, maintaining a great trust and comfortable environment for them.