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Application

Changing a Promotion System

Read the Applications case study, changing a Promotion System, found on page 532-533 in your textbook. Answer the questions that fall after the case description; these are the three questions found in the lower half of page 533. Each question should be numbered, answered separately, and be at least 300 words in length but should be submitted as one file.

1. What is the likely cause of CSD’s problems?

The likely cause of CSD’s problems is that they are not realizing the logic of prediction and that is not really a good way of viewing things and in this case the selection decision. Employee Tom and his performance in the Bioglass Company as a sale associate cannot and shouldn’t be viewed as a predictor of how he would be as a manager. The KSAOs required for success as a sales associate (e.g., sales techniques) are very different than the KSAOs needed to succeed as a manager (e.g., delegation, providing feedback, setting goals) (Heneman III, Judge, & Kammeyer-Mueller, 2012).

2. How might CSD, and Bioglass more generally, make better promotion decisions in the future? Be specific.

CSD and Bioglass can make better decision promotion in the future by improving the overall selection process by incorporating some additional assessment methods into their hiring process. Those methods are specifically designed to assess the KSAOs needed for the offered job. Some appropriate methods for the managerial jobs include job knowledge tests, cognitive ability tests, assessment centers, and peer recommendations.

CDS and Bioglass can also make valid selections than previously mentioned methods by focusing on the actual assessment of person/job match. They need to match and assess the KSAOs of each applicant and compare it to the KSAO requirements for the job offered. They should also compare it with past...

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