...CRITICAL SUCCESS FACTORS FOR BUSINESS INTELLIGENCE SYSTEMS WILLIAM YEOH University of South Australia SA 5095 Australia ANDY KORONIOS University of South Australia SA 5095 Australia The implementation of a business intelligence (BI) system is a complex undertaking requiring considerable resources. Yet there is a limited authoritative set of critical success factors (CSFs) for management reference because the BI market has been driven mainly by the IT industry and vendors. This research seeks to bridge the gap that exists between academia and practitioners by investigating the CSFs influencing BI systems success. The study followed a two-stage qualitative approach. Firstly, the authors utilised the Delphi method to conduct three rounds of studies. The study develops a CSFs framework crucial for BI systems implementation. Next, the framework and the associated CSFs are delineated through a series of case studies. The empirical findings substantiate the construct and applicability of the framework. More significantly, the research further reveals that those organisations which address the CSFs from a business orientation approach will be more likely to achieve better results. Keywords: Business intelligence system, Critical success factors, Delphi method, Case study INTRODUCTION Recently Business Intelligence (BI) applications have been dominating the technology priority list of many CIOs [11, 12]. According to Reinschmidt and Francoise [22], a BI system is “an integrated set of...
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...BUSINESS INTELLIGENCE SOLUTIONS Executive Summary Business Intelligence, abbreviated as BI, is a general term, which refers to various software applications used in the analysis of an organization’s raw data. Business Intelligence as a discipline comprises of various related activities, which include data mining, internet-based analytical processing, reporting, and querying. Business organizations use BI in order to improve in decision-making, reduce costs of operation, and identify new business opportunities. Companies use BI in order to identify inefficient business processes, which need re-engineering. With the current BI tools, business organizations can take the role of analyzing their data by themselves instead of waiting for IT systems to run complex reports. BI enhances the democratization of information access, which is helpful for users when it comes to information back-up. Even though BI holds the future of business solutions, its implementation in a business organization can pose technical and cultural challenges. The organization’s administration must ensure that BI applications used to feed data are clean and consistent in order to be trusted. BI is made up of a set of theories, procedures, technologies, and architectures, which are used to transform raw data and information into meaningful and useful data and information for use in business operations. BI is effective in handling huge amounts of unstructured data and information. It helps in identifying...
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...First, Empire is undercapitalized and not fully subscribed shares. Issue IPO could help to raise capital and expand business. Another obstacle is the limited capability of supply chain management within Empire, the incompatible systems with industry standards leads to data exchange difficulty. Moreover, the limited capital and scarce resource restrained front end service capability. Based on the analysis, we recommend Empire to address the B2B, B2C to facilitate the back-end system and front end service. Furthermore, the systems of Empire are not integrated. The use of multiple systems and manual intervention lead to inefficiency in Accounting and Customer Services teams. We recommend Empire to implement ERP to improve the efficiency and growing potential. (Table 1: Strategic Alignment) From the case and our study, there are different projects that could be launched to increase fund, revenue and promote the efficiency. By using scoring we found out that going public is our “must do” project(Table 2: Project Portfolio). AGC’s Recommended Portfolio As we mentioned above that we used scoring to pick a “must do” project, which is going public. To assist IPO implementation, having an ERP system is the most crucial project for Empire. Highlighted Projects to Be Taken Forward to Gate B The highlighted projects to take forward to Gate B are Accounting Systems, Sarbanes Oxley Software, Fraud, Identity and...
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...Jacob Moore GBA 673 Business Intelligence Jacob Moore GBA 673 Dr. Lara Preiser-Houy, CDP August 20th, 2013 1|Page Jacob Moore GBA 673 Table of Contents Abstract ....................................................................................................................................................... 3 Introduction ............................................................................................................................................... 3 Background ................................................................................................................................................ 4 Conceptualization ..................................................................................................................................... 4 BI 1.0 ......................................................................................................................................................... 4 BI 2.0 ......................................................................................................................................................... 5 BI 3.0 ......................................................................................................................................................... 5 Opportunities ............................................................................................................................................ 6 Challenges ........................................
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...E- Market Orientation as a result of Integrating electronic marketing with market orientation concept Morteza Mashayekhi and Amir Ekhlassi Abstract The aim of this paper is to show the relationship between electronic marketing and market orientation. This paper intends to integrate these concepts and draw a framework for e-market orientation as a new paradigm in business. So it is necessary to introduce both e-marketing and market orientation and review the literature related to them. We begin our literature overview with e-marketing and then we turn to introduce the concept of market orientation. Finally, we illuminate the impact of e-marketing on market orientation and introduce the concept of e-market orientation as a new approach in implementing marketing concept with the aid of the internet. Key words: electronic marketing - market orientation – e-market orientation 1. Introduction to e-marketing Electronic marketing is the transfer of goods or services from seller to buyer that involves one or more electronic methods or media. [3] E-marketing includes the management of the consumer’s online experience of the product, from first encounter through purchase to delivery and beyond, but it isn’t just another addition to the marketing mix, another tool in the box. Instead they point out that the way people communicate is permanently changing the way that markets work. [2] E-marketing also can be defined as the use of electronic channels of...
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... 1 Definition 1 Business problem 1 Solution 1 Business model 2 Audience 2 Milestone 1 2 Business challenges 3 Sustainability and CSR background 3 Business issues 4 Benefits to business 4 Initial approach 5 High-level solution 5 Milestone 2 5 Technology solutions 5 Business practice solutions 6 Web Portal construction 8 Milestone 3 8 Sustainable Supply Chain Management System 8 Conclusions and recommendations 10 Implementation plan 11 Project summary 11 References 12 Introduction Purpose The purpose of this project is to create a technology portal for business leaders, policy makers and public awareness groups to interact, discuss, share ideas, strategies, and progress being made toward corporate sustainability and social responsibility. Definition Corporate Social Responsibility (CSR) refers to a business methodology where companies are accountable for the economic, ecologic and social impact of their business processes, and endeavor to incorporate sustainable best practices with their business model as a means to gain competitive advantage and preserve profitability. Business Problem Many business leaders understand the social and environmental...
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...Management Information Systems MANAGING THE DIGITAL FIRM, 12TH EDITION GLOBAL EDITION Chapter 6 FOUNDATIONS OF BUSINESS INTELLIGENCE: DATABASES AND INFORMATION MANAGEMENT Management Information Systems CHAPTER 6: FOUNDATIONS OF BUSINESS INTELLIGENCE: DATABASES AND INFORMATION MANAGEMENT Learning Objectives • Describe how the problems of managing data resources in a traditional file environment are solved by a database management system • Describe the capabilities and value of a database management system • Apply important database design principles • Evaluate tools and technologies for accessing information from databases to improve business performance and decision making • Assess the role of information policy, data administration, and data quality assurance in the management of a firm’s data resources 2 © Pearson Education 2012 Management Information Systems CHAPTER 6: FOUNDATIONS OF BUSINESS INTELLIGENCE: DATABASES AND INFORMATION MANAGEMENT Organizing Data in a Traditional File Environment • File organization concepts – – – – Database: Group of related files File: Group of records of same type Record: Group of related fields Field: Group of characters as word(s) or number • Describes an entity (person, place, thing on which we store information) • Attribute: Each characteristic, or quality, describing entity – E.g., Attributes Date or Grade belong to entity COURSE 3 © Pearson Education 2012 Management Information Systems CHAPTER 6: FOUNDATIONS...
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...Powerhouse Partners - Building an Organization Culture for Breakaway Results | | Author: Stephen Dent & Jim Krefft Stephen M. Dent is a leading pioneer in the theory, research, and application of Partnering Intelligence, leadership and employee development. An award-winning organization consultant whose twenty-five career includes work with Bank of America, GE Capital Services, NASA, Xcel Energy, State of Minnesota and Wells Fargo Bank. He is the founding partner of Minneapolis-based Partnership Continuum, Inc. He is the author of Partnering Intelligence and The Partnering Intelligence Fieldbook both from Davies-Black. Steve can be reached at:sdent@partneringintelligence.com James H. Krefft, Ph.D., consults with organizations in implementing large-scale change. A former human resource executive, he have twenty years' international experience in the formulation of strategic direction, organization design, competency-based selection and human performance systems. His clients have included Exxon-Mobile, GE Capital Services, OPPD Nuclear, Pinnacle West Capital, Qwest Wireless Communications, Thermo King and U.S. Department of Energy. He has published articles and case studies on implementing large-scale organizational changes and is co-writing a book on how to re-define retirement. Jim can be reached at jameshkrefft@earthlink.net Connectivity is critical for any business to be a true ‘Powerhouse Partner.’ In today’s technically intricate, nothing-ever-stays-the-same-for-long...
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...School of Management Implementing a CRM System into the Hospitality Industry By Submitted in Partial Fulfillment of the Course Requirements for: Managerial Applications of Information Technology MIS-535-12777 Professor Flores Table of Contents Abstract 3 Company Information 4 Business Problem 4 High Level Approach 5 Benefits of Solving Problem 6 Business/Technical Approach 7 Business Process Changes 8 Technology Solution 9 Conclusion 10 High-level Implementation Plan 11 Summary 12 References 13 Abstract Diamond Cluster Entertainment is trying to build a solid relationship with their loyal customers. For the past few year customer satisfaction have declined significantly which caused profits and competitiveness to decrease significantly. In order to increase customer satisfaction a customer relationship management (CRM) system must be implemented. Salesforce Platform is an award winning cloud based CRM system that is used in sales and marketing departments throughout the world. With this cloud based platform critical data can be accessed at all times on any device which makes it easier to connect with customers. This system offers lots of features like contact management, social intelligence, and opportunity management which will boost competitiveness and productivity of the organization. An added bonus with this system is the ability to create a custom app that can be downloaded and accessed on any device. This would help the business attract new customers...
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...A Decision Support System (DSS) is a computer-based information system that supports business or organizational decision-making activities. DSSs serve the management, operations, and planning levels of an organization and help to make decisions, which may be rapidly changing and not easily specified in advance .Decision support systems can be either fully computerized, human or a combination of both. Business intelligence (BI) is the set of techniques and tools for the transformation of raw data into meaningful and useful information for business analysis purposes. BI technologies are capable of handling large amounts of unstructured data to help identify, develop and otherwise create new strategic business opportunities. The goal of BI is to allow for the easy interpretation of these large volumes of data. Identifying new opportunities and implementing an effective strategy based on insights can provide businesses with a competitive market advantage and long-term stability sports : Not just fun and games The mathematical methods described in this case have been known for generations and used in business for dacades. U.S major league baseball and major league football each bring in annual revenue approaching 10 billion dollar. Millions of dollars are paid for superstars. One truism in sports is to pay top talent player top dollar, Howerver shelling out large amount of money for superstars may not be smart. The 2011 movie moneyball based on true story , which shows...
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...Total Quality Management (TQM) Total quality management can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization (TQM, 2015). * Customer-focused. The customer ultimately determines the level of quality. * Total employee involvement. All employees participate in working toward common goals. * Process-centered. A fundamental part of TQM is a focus on process thinking. * Integrated system. Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM. * Micro-processes add up to larger processes, and all processes aggregate into the business processes required for defining and implementing strategy. * An integrated business system may be modeled after the Baldrige National Quality Program criteria and/or incorporate the ISO 9000 standards. * Strategic and systematic approach. A critical part of the management of quality is the strategic and systematic approach to achieving an organization’s vision, mission, and goals. * Continual improvement. * Fact-based decision making. In order to know how well an organization is performing, data on performance measures are necessary...
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...Case Study No. 17 Title: Establishing a Telephony Service Desk System to Enhance Telecommunications Support Author: TEKSYSTEMS GLOBAL SERVICE Date: 2014 Category: Development Process, Engineering Keywords: Telecommunications support, Telephony Service Desk System Source:http://www.teksystems.com/~/media/Files/case-studies/global-services/Delivering%20Superior%20IT%20Support%20Services%20for%20a%20Video%20Game%20Maker.ashx Content: With the guidance of TEKsystems’ Support Services practice, the client was able to successfully launch its first telephony service desk designed to resolvetelecommunications-focused issues. The service desk has been fully operational since 2001. TEKsystems sourced, screened and onboarded nine service desk analysts who were experts working to assess and fix any telecommunications problems. From TEKsystems’ Support Center in Maryland, this team was dedicated to providing 24x7x365 support for all telecommunications issues across the client’s massive network of retail locations; this ensured that tickets were resolved in a timely fashion and in order of urgency and escalation requirements. Regular client touchpoints were held to stay abreast of any shifts in business objectives andprovide transparency into our progress. Over time the analyst team earned the client’s respect, as they were perceived not as a vendor but as an extension of the organization’s internal telecommunications team. The team remained on the pulse of changing technologies...
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...are you keeping score and communicating progress toward the vision? If you need to make hard choices among competing programs and services for tight budget dollars, if you are looking to increase program and service effectiveness and improve operational efficiency and performance, and if you need to become a more strategy focused organization then a balanced scorecard may be the best planning and management framework for your organization. This article describes how to build a strategy-based balanced scorecard system, and shares some lessons learned from developing strategy-based scorecard systems in dozens of government and nonprofit organizations in 22 countries and from training over 5000 people from 150 organizations. “Balanced scorecard” means different things to different people. Balanced scorecards have evolved over the past decade from dashboard systems that simply measure financial and non-financial performance, to holistic, strategic planning and management systems that help organization’s plan strategically, and manage and track strategy execution. Strategy-based balanced scorecards align the work people do with organization mission, vision and strategy, and communicate strategic intent internally to employees and externally to stakeholders. In strategy-based scorecards, performance...
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...Decision support systems and Business Intelligence: an overview Contents Course introduction 1–3 Module one objectives 1–3 Use of Study Guide 1–3 Suggested study schedule 1–4 Readings 1–4 Changing business environments and computerised decision support 1–4 Managerial decision-making 1–5 Computerised support for decision making: systems and technologies 1–5 The systems 1–5 The technologies 1–5 A framework for decision support 1–6 Management science 1–6 Concept of decision support systems & business intelligence 1–7 DSS – BI connection 1–7 Course plan and themes 1–7 Conclusion 1–8 Course introduction This first module aims to provide an overview of the topic and provide the broad backdrop into which the other modules will fit. Today’s business environment is constantly changing, and it is becoming more and more complex. Private and public organizations are required to respond quickly to changing conditions; be it government regulations or informed customers or market conditions. This requires organizations to be agile and to make frequent and quick strategic, tactical, and operational decisions. Making such decisions may require considerable amounts of relevant data, information, and knowledge. Processing these, in the framework of the needed decisions, must be done quickly, frequently in real time, and usually requires some computerized support. This course is about using business intelligence as computerized support for managerial...
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...Introduction: HR Office has retained our services to study the current HR business processes, analyze bottlenecks and make suitable recommendations to streamline their HR practices thereby making HR a strategic department within the overall business. HR Office is a manufacturing warehouse that provides construction materials for contractors to approximately 300 customers. The manufacturing warehouse has 1,200 employees in multiple offices around the state with positions across a variety of jobs ranging from office workers to warehouse crew to supervisors to managers. The main branch is located in a rural area and does not utilize a HRIS system. The business is growing at an annual rate of 12%. Payroll data is transferred to the finance and accounting department by way of Excel data inputs and transfers to the payroll system. Analysis: All the HR related processes are being carried out manually, with large volumes of physical paper documents moving across the organization. This large volume of transactional papers is leading to reduced effectiveness in the hiring process. Resumes are not being screened effectively, time taken between application and screening and next rounds of interviews and offer being made is taking an inordinate amount of time, an average of 6 months is common. Since the HR hiring process is completely manual, there is no way to predict how much time HR will take to bring a set of people on board. This is quickly making the entire HR team work reactively...
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