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Aravind Eye Care

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Cognizant
How Will All These Daily Decisions Get Made? Harnessing the Power of Organizational Wisdom on a Global Scale

E x c e r p t e d fr o m

Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right
By

Thomas H. Davenport and Brook Manville Buy the book:
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Harvard Business Review Press Boston, Massachusetts
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Copyright 2012 Harvard Business School Publishing Corporation All rights reserved Printed in the United States of America This chapter was originally published as chapter 5 of Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right, copyright 2012 Harvard Business School Publishing Corporation. No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163. You can purchase Harvard Business Review Press books at booksellers worldwide. You can order Harvard Business Review Press books and book chapters online at www.hbr.org/books, or by calling 888-500-1016 or, outside the U.S. and Canada, 617-783-7410.

5 Cognizant
How Will All These Daily Decisions Get Made?

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M P LO Y E E S AT COG NI ZANT T ECHNOLOG Y SOLU T I ONS ,

a large provider of information technology services, had a minor but annoying problem to solve on behalf of their client. It was

the type of nagging issue often faced by multinational corporations. Cognizant’s client, a global manufacturing company with its headquarters in the United States, had adopted a corporatewide

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