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Arnold Palmer 10 Strategic Om Decisions

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Provide examples for each of the ten Operations Decisions that the OM will have to make for Arnold Palmer Hospital. 1. Design of goods and services * Arnold Palmer is able to develop custom products that require collaboration down to the third tier of the supply chain. * Arnold Palmer Hospital is the only hospital in the central Florida area with an emergency/trauma department dedicated to pediatric patients. The hospital’s Congenital Heart Institute (CHI), created by a partnership with Miami Children’s Hospital, is well known for its pediatric cardiovascular services. The Congenital Heart Institute combines a select group of cardiologists, cardiac anesthesiologists, cardiovascular surgeons, physicians, nurses, intensivists and technicians to diagnosis and offer treatment to infants and children with heart disease or congenital heart disorders. The CHI is the only pediatric cardiology center to offer real time web-based surgical outcome data. 2. Managing quality * Arnold Palmer supports efforts to make hospital comparison data as transparent and available to the public as possible. * Many quality measurements types to form the most complete picture of a hospital’s total quality of care before making a final decision are used, such as, AHCA, the Joint Commission, Hospital Compare and Patient Satisfaction Surveys. 3. Process and capacity design
35 planning teams study issues such as service, process, staffing and capacity design. 4. Location strategy
Arnold Palmer is located in a populous area serving 18 central Florida counties delivering the equivalent of a kindergarten class of babies’ every day. 5. Layout strategy * Arnold Palmer Hospital created a plan for its new facility using different variables, layouts, drawings, simulations and a massive planning process. * The goal for this process was to incorporate 273 new...

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