...Arnold Palmer Hospital created a plan for its new facility using different variables,layouts, drawings, simulations and a massive planning process. The goal for this process was toincorporate 273 new beds and 11-story hospital with a budget of $100 million. This new facilitywill serve over 1.5 million women and children, and deliver more than 12,000 babies a year. Themission of this case will be answering the discussions questions, but focusingin layout trategies. The first question is concerning the variables that Arnold Palmer Hospital needs for itslayout design. We must to consider the following variables : Security, how to protect patientsand specially babies; Nursing Efficiency, it is crucial that nurses don't spend too much timewalking around the facility; Meal and Supply efficiencies, food have to be delivered warm andsupplies on time; Space, for visitors, family members and capacitation; Privacy, a very importantvariable because this can give to the patients the serenity and peace they need; Location, x-ray,laboratories, management, pharmacy, etc. must have a specific place in the layout and finallyincorporate areas for medical and non-medical personnel. The second question asks about the advantages of the circular pod design over thetraditional linear hallway layout. One of the advantages of the circular pod design is that is mucheasier for nurses to see and reach each room, this means that the travel time for nurses will beminimized, but not only will save time...
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...OPERATIONS MANAGEMENT STRATEGIES AT ARNOLD PALMER HOSPITAL Question 1 Arnold Palmer Hospital exists due to its customers who are the patients. Knowing the customers' expectations is very important for improving the hospital's services because as part of the total quality management at the hospital where process of continuous improvement, there is always room for improvement and perfection. If patient(s) is or are disgruntled by any service(s), the hospital should be thinking about ways to improve their process. Further, a patient's assessment enables the hospital to know whether their services would be recommended to others as word of mouth is the best advertising. Also, patients will not have the expertise to judge the quality of health care they received, if and only if, they have not been provided with the detailed information on their health problems and the corresponding medical diagnosis/treatments. This is why all discharged patients are sent a detailed survey form involving strategic areas at Arnold Palmer Hospital two weeks after discharge such as; satisfaction by the patient, respect given by the employee, quality of care, access to information by patients, quality of medical staff, coordinated care, if they received education needed concerning the area of patients concern and the quality of discharge information given to the patients. Considering the fact that the patients are provided with this information at Arnold Palmer Hospital, I believe that patients can...
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... | |The founder of IMG managed and marketed athletes from Arnold Palmer to Monica Seles in a way that changed the game profoundly | In a famous scene in the 1996 film Jerry Maguire, the sports agent played by Tom Cruise is goaded by his client, played by Cuba Gooding Jr., to repeatedly scream into the phone "Show me the money." By the time that film came out, however, the role of the sports agent had long since been transformed into one far more sophisticated than simply negotiating contracts. And while screenwriter Cameron Crowe based the Jerry Maguire character on agent Leigh Steinberg, it was Mark McCormack who ushered in the modern era of sports management and marketing. McCormack, founder of International Management Group (IMG), believed the popularity and marketability of athletes could transcend borders, cultures, language, even sports itself. McCormack-managed athletes were the first to endorse clothing, watches, and motor oil. They played exhibition matches around the world (you can thank McCormack for golf's upcoming "silly season"). They gave inspirational talks to business at a hefty price tag. And they played golf or have cocktails with corporate titans -- again for a fee. Whether it was setting up golf matches between a young Arnold Palmer and company chieftains at $500 a game, arranging a series of tennis exhibitions throughout China featuring Bjorn Borg and Jimmy Connors...
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... Southwestern College 20 January 2011 Week 3 – The Culture & Quality at Arnold Palmer Hospital Running head: WOULD YOU RECOMMENT A FRIEND TO OUR HOSPITAL? 2 Abstract In this paper I will demonstrate the importance of instilling a culture of quality in employees and why it’s essential to establish a concise mission statement, code of ethics, procedures and processes that employees can utilize in order to carry out the hospitals philosophy and mission. I will also show what systems and processes I would set up in a new hospital to achieve a culture of quality in a hospital. The paper will also show some of the processes that the Arnold Palmer Hospital in Orlando, Florida uses to achieve such a high success rate in customer satisfaction. The bottom line of this paper is that it’s easy to claim or make the statement that a hospital provides a quality service. It’s another thing to deliver. Learned and established techniques from this text will help an operations manager achieve the desired goal for establishing an environment of quality, excellence and profitability. Running head: WOULD YOU RECOMMEND A FRIEND TO OUR HOSPITAL? 3 INTRODUCTION My Name is Dave Dowling and I am a new employee at the Arnold Palmer Hospital in Orlando, Florida. After graduating from Southwestern College I was looking...
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...CASE 4 4.1. Quality is the ability to meet the target operational goals. Any measurement of quality should therefore be defined in the way it is able to satisfy the expressed and the implicit need of the process. There are many ways that the hotel can use to measure quality aspects of its operations. One of such way would be through the assessment of the external quality which in this case refers to customer satisfaction. Customer satisfaction can be assessed through various means using the financial and non financial attributes. The overall satisfaction of the consumer is expressed in their reaction towards the product or services offered. A simple survey using a questionnaire can be used to collect data about the satisfaction of the customer. The increase or decrease in the number of customer served can also be sued to assess the satisfaction of customer and therefore the improvement in quality (Drucker, 2004). The other way can be through the assessment of the internal quality marked by the efficiency of the internal operation of the hotel. This can be assessed by the way in which hotel function in scheduling of jobs, reduction in internal conflicts, reduced complains from the customers. These are some of the way that can be used to assess internal quality improvement. But the generally the delivery of services to customers will be the best way that will be used to assess improvement in quality of goods and services. 4.2. The purpose of any quality improvement...
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...Decisions that the OM will have to make for Arnold Palmer Hospital. 1. Design of goods and services * Arnold Palmer is able to develop custom products that require collaboration down to the third tier of the supply chain. * Arnold Palmer Hospital is the only hospital in the central Florida area with an emergency/trauma department dedicated to pediatric patients. The hospital’s Congenital Heart Institute (CHI), created by a partnership with Miami Children’s Hospital, is well known for its pediatric cardiovascular services. The Congenital Heart Institute combines a select group of cardiologists, cardiac anesthesiologists, cardiovascular surgeons, physicians, nurses, intensivists and technicians to diagnosis and offer treatment to infants and children with heart disease or congenital heart disorders. The CHI is the only pediatric cardiology center to offer real time web-based surgical outcome data. 2. Managing quality * Arnold Palmer supports efforts to make hospital comparison data as transparent and available to the public as possible. * Many quality measurements types to form the most complete picture of a hospital’s total quality of care before making a final decision are used, such as, AHCA, the Joint Commission, Hospital Compare and Patient Satisfaction Surveys. 3. Process and capacity design 35 planning teams study issues such as service, process, staffing and capacity design. 4. Location strategy Arnold Palmer is located in a populous area serving...
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...Arnold Palmer 10 Strategic Om Decisions Provide examples for each of the ten Operations Decisions that the OM will have to make for Arnold Palmer Hospital. 1. Design of goods and services * Arnold Palmer is able to develop custom products that require collaboration down to the third tier of the supply chain. * Arnold Palmer Hospital is the only hospital in the central Florida area with an emergency/trauma department dedicated to pediatric patients. The hospital’s Congenital Heart Institute (CHI), created by a partnership with Miami Children’s Hospital, is well known for its pediatric cardiovascular services. The Congenital Heart Institute combines a select group of cardiologists, cardiac anesthesiologists, cardiovascular surgeons, physicians, nurses, intensivists and technicians to diagnosis and offer treatment to infants and children with heart disease or congenital heart disorders. The CHI is the only pediatric cardiology center to offer real time web-based surgical outcome data. 2. Managing quality * Arnold Palmer supports efforts to make hospital comparison data as transparent and available to the public as possible. * Many quality measurements types to form the most complete picture of a hospital’s total quality of care before making a final decision are used, such as, AHCA, the Joint Commission, Hospital Compare and Patient Satisfaction Surveys. 3. Process and capacity design 35 planning teams study issues such as service, process, staffing and capacity...
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...1. Arnold Palmer Hospital created a plan for its new facility using different variables, layouts, drawings, simulations and a massive planning process. The variables that Arnold Palmer Hospital needs to consider for its layout design are as follows: Security is one of the components that the hospital needs to consider as of how to protect their patients (especially babies). while talking about patients as they are the first priority would need nursing anytime so nursing efficiency it is important for the nurses for not to spend time traveling around the facility. Also Meal and supply efficiencies is a factor to consider because the food have to be delivered warm and on time. Need to have much space for family members and visitors to come and stay with the patient. Privacy is a very important variable because this can give to the patients the serenity and peace they need. Location, x-ray, laboratories, management, pharmacy and much other factor like them must have a specific place in the layout and finally incorporate areas for medical and non-medical personnel. 2. The advantages of the circular pod design over the traditional linear hallway layout are that it is much easier for the nurses to see and reach each room, this means that the travel time for nurses will be minimized, but not only will save time, will give more medical efficiency for doctors and staff in general. In addition, the circular pod system can supply two rooms at the same time and this is something that the...
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...SHOCK, SURGICAL INFECTIONS & TRAUMA Choose the best answer: 1) More commonly, wound infections following surgery become evident on: A. Between third and fifth day B. Between eight and eleventh day C. Between first and third day D. Between fourth and seventh day E. Between twelfth and sixteenth day 2) The following is an example of Class III surgical wound: A. Urinary bladder surgery B. Herniorrhaphy C. Gastrectomy D. Resection of obstructed bowel E. Surgical drainage of pelvic abscess 3) A 70 yr old victim of an auto-pedestrian accident develops manifestation of severe sepsis 14 days after a Splenectomy. The organism most likely to be involved is: A. Staph. aureus B. Strep. Pyogenes C. Hemophilus influenza D. E. coli E. Klebsiella sp. 4) The most reliable protection for the surgeon against Hepatitis B infection is by: A. adherence to universal precautions B. administration of gamma globulins C. active immunization D. double gloving E. administration of interferons 5) Pro-inflammatory mediators in shock, EXCEPT: A. IL-4 B. IL-2 C. TNF D. IL-6 E. IL-8 6) Hypotension occurs in healthy patients if blood volume is decreased by: A. 15-30% B. More than 40% C. Up to 15 % ...
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...Have you ever gotten a note from your grandparents? With each word letters connected? Well that is called cursive writing. In my opinion cursive writing should still be taught in schools today. To begin with, cursive writing should still be taught in schools today because. In college students will be able to take notes faster instead of printing notes. Printing notes requires a lot of raising and lowering the pen or pencil point, for each letter which slows you down. On the other hand, with cursive you only must raise and lower your pencil or pen, at the beginning and end of each word. Witch is quicker, easier, and is less time-consuming when taking notes, or while writing an essay for a class. As adult's students can sign their names as...
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... Cursive Remember learning in third grade then both of the parts of were connected but now not as much .When you write in cursive it connects both the sides of your brain that makes path ways which will in enhances your learning. Three years ago I was in third grade that is when I learned cursive and I loved it. Literacy is 50% of writing and if we do not write in cursive how are we supposed to make that up. Writing in cursive helps with motor skills, to connect the brain and lastly reading legal documents. In my opinion cursive still should be in schools but some people may say that cursive takes time but it really does not. First of all cursive helps with fine motor skills. They also help with writing longer sentences also helps with the size of the letters. Kids that learn cursive will be able to work with older people. When you learn cursive you will know something that most people do not know. This form of writing should have been gone a long time ago but it is still hear. Cursive helps with dyslexia which is part of fine motor skills. Secondly it helps connect both sides of the brain which will build fine motor skills as well which will be used in life latter. Also make the brain be engaged more and helps the brain interact. Another reason is that it helps form better ideas which is helping me write this paper it also helps with comprehension. When your writing in cursive it helps to form ideas and that will make you a better writer. Cursive should have gone a long time...
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...Paper #1 Poor-quality information can be found all over the internet as well as the one source of information that many people rely on heavily, Wikipedia. The one situation where Wikipedia’s poor-quality information has led me to believe incorrect information was when I was researching details on a specific football player. I was in a debate with a friend of mine on whether Rex Grossman played at University of Florida or Florida State University. I was arguing in favor of Rex Grossman attending Florida State University and my friend was arguing that Rex Grossman was a University of Florida alumni. After nearly an hour of debating, I concluded the argument by turning to Wikipedia for the correct information. Upon searching Rex Grossman’s name in Wikipedia I came to find out that he indeed attend Florida State University. When we concluded the argument my friend still felt as if he was still right and couldn’t it go. So as we were watching television he decided to search for the same information but went to a more credible source in ESPN. After my friend searched ESPN for the college that Rex Grossman attended, he actually proved to me that he did indeed attend University of Florida. After being proven wrong and let down by the poor-quality information that Wikipedia has led me to believe, I learned that finding a credible source of information can be very important in a multitude of ways. Had this same situation been work related I could have been disciplined for not checking...
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...What do you think about cursive writing? There has been a lot of discussion about cursive writing. We will consider both sides of this debate. There are many people who support cursive writing. The people who support cursive writing claim that in a study psychologists found it is better to learn if you hard write instead of type. They also state that writing in crusive helps with motor-skills and stimulates both sides of the brain. Another point the mention is writing in cursive helps make your brain stronger and reduce having brain injury or weakness. These are valid concerns. On the contrary, there are many people who disagree with cursive writing. Opponents of cursive writing believe that a survey revealed that only thirty...
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...Fateful moves, decisions, and evasions from death dominate this enthralling story of the two most patriotic figures of the Revolutionary War. Washington may have become the father of our country but Benedict Arnold laid the foundations for his eventual rise to presidency. Although today Arnold may be associated with things far out of his control, he was the most influential leader of the war. His actions created the beginning of a new republic. Benedict Arnold was a self-made man who rose from nothing to define this cradle of democracy, he defended the United States like no other man while he served, and he left a legacy that will help to define him as the greatest patriot we have ever seen. Ambition and leadership propelled Arnold from a...
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...Importance of Handwriting Handwriting is an essential skill for both children and adults (Feder & Majnemer, 2007). Even in the age of technology, handwriting remains the primary tool of communication and knowledge assessment for students in the classroom. The demands for handwriting are great, whether in the classroom or beyond. A 1992 study (McHale & Cermak) found that 85 percent of all fine motor time in second-, fourth- and sixth-grade classrooms was spent on paper and pencil activities. A more recent study (Marr, Cermak, Cohn & Henderson, 2003) noted that kindergarten children are now spending 42 percent of their fine motor time on paper and pencil activities. The addition of handwritten components to many state standardized assessments and of a handwritten essay to the College Board SAT in 2005 further emphasize the importance of handwriting. Furthermore, good handwriting is important long after graduation. In Script and Scribble (2009), Florey writes in reference to handwritten job applications, “Like it or not, even in our machine-driven world, people still judge you by your handwriting.” Research literature extensively documents the consequences of poor handwriting on early literacy and academic performance. Children who experience difficulty mastering this skill [handwriting] may avoid writing and decide that they cannot write, leading to arrested writing development (Graham, Harris and Fink, 2000). Handwriting is critical to the...
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