g to ECU study book (2011), learning organization is an organization in which everyone is engaged in identifying and solving problems. The characteristics of learning organization are creating shared vision, team-based structure, employee empowerment, share information, participative strategy, adaptive culture and so on. In order to build a learning organization, the whole levels of company staff need to contribute.
Firstly, the top management plays the most important role for transfer organization into a learning organization. They need to do a better job on introducing the plans about changes carefully and deliberately. According to Samson & Daft (2009) management is the attainment of organizational goals in an effective and efficient manger through planning, organizing, leading and controlling organizational resources. So the top management is the maker of company’s strategy. They guide the direction of where should company go. When there is a change within organization, some problems can not be avoided, such as resistances from lower level staff. So top management does a good job on introducing change is necessary. They need to introduce the plan in detail to make staff and middle managers to better understand the plan. They can show the evaluation about the advantages and benefits of the change to employees. With that, the plan can be accepted by everyone in the company. In Electra-Quik, Martin needs to keep enthusiastic all the time and support Barbara’s ideas in order to make Barbara’s plan can be accepted in the meeting.
Secondly, in the process of building a learning organization, the middle level managers and employees also play an important role. Middle level managers are the links between top management and employees; they monitor the changes, collect the feedback of changes and report the effects of changes to the top. Employees conduct the changes