Premium Essay

Assessment Total Quality Managemen

In: Business and Management

Submitted By rikahari2178
Words 3673
Pages 15
Assessment Task 1 1. Define and explain the purpose of TQM :
Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs.
The primary goal of a quality management system is to beat the competition. It does this by adding value at each stage of production. It defines long term plans for your company while at the same time providing a framework for it. Quality management systems make every employee the owner of customer satisfaction. Internally, it generates a sense of collaboration and motivation. You might set yearly objectives for sales growth or product innovation, but every objective will be methodically driven on the basis of quality product, care and service. Initiation of a quality management system in your business can identify waste, straighten out processes and hence reduce costs by decreasing inefficiencies. It, therefore, improves customer satisfaction, increases sales and furthers the goodwill of your business.

2. What elements within a manufacturing environment need to be reduced or eliminated as part of Lean Manufacturing focus?
The element of manufacturing environment that need to be reduced is waste. Waste is anything that doesn't add value to the end product. There are eight categories* of waste that you should monitor: 1. Overproduction – Are you producing more than consumers demand? 2. Waiting – How much lag time is there between production steps? 3. Inventory (work in progress) – Are your supply levels and work in progress inventories too high? 4. Transportation – Do you move materials efficiently? 5. Over-processing – Do you work on the product too many

Similar Documents

Premium Essay

Strategic Plan

...STRATEGIC PLAN (20142019) School of Business and EconomicsMoi University The global business school of choice; excellent in education, research and innovation Submitted by: NAME: KIMANI ABRAHAM KAMAU REGISTRATION NUMBER: BBM/2614/12 COURSE: Business Policy& Strategy (BBM 472) INSTRUCTOR: DR. MUGAMBI 12/24/2013 Contents LIST OF FIGURES AND TABLES .................................................................................................................. 3 TABLES ................................................................................................................................................ 3 FIGURES .............................................................................................................................................. 3 EXECUTIVE SUMMARY ............................................................................................................................. 4 VISION..................................................................................................................................................... 5 MISSION .................................................................................................................................................. 5 CORE VALUES .......................................................................................................................................... 5 CHAPTER ONE ...............................................................................

Words: 6220 - Pages: 25

Free Essay

Business

...Computer Science Sample Studies Conclusions Conde Nast Traveler Conflict Management Examples Consulting Consumer Confidence Contrasting Issues Corporate Governance Systems Corporate Law Corporate Social Responsibility Costa Coffee Case Studies Critical Study Crown Entity Culture Curriculum Vitae Examples Customer Satisfaction Customers Debt Decision Making Dell UK Different Strategies Dissertation Samples E­currency Trading East Asia Economic Forces Economic Plausibility Examples Education Egypt Eliminate Racial Discrimination Employee Employee Performance Employee Well Being Employment Endorsement Strategy Environmental Forces Equity (finance) Euromonitor Example Case Summary Examples Expert Witnesses Experts Examples Extension Strategy External Assessment External Auditing Examples Fair Work Australia Fast Food Restaurant Chain Film Finance Financial Position...

Words: 3247 - Pages: 13

Premium Essay

Fins 3626

...Table of Contents Executive Summary ………………………………………………………………………... 2 1. Rationale for the Chosen Corporate Governance Factors ……………………………. 3 2. Assessment of the Corporate Governance System of the Selected Company….……... 3 2.1 Facebook ………………………...………………………………........................ 3 2.2 Commonwealth Bank of Australia.……………………………………………. 7 2.3 Tesco ………………………………………………………………………….......9 2.4 Tata Motors …………………………………………………………………......11 2.5 Fast Retailing ………..……………………………………………………….....13 3. Conclusion……………………………………………………………………………....17 Appendix .…………………………………………………………………………………. 18 Bibliography ……………………………………………………………………………… 23 Executive Summary The need for solid and sound corporate governance practice has become increasingly important in recent years, as the recent high profile corporate collapses (Enron, OneTel) are related to poor governance structure. The Corporate Governance Assessment Model attached in the appendix outlined five significant factors that can assist in determining the level of corporate governance of the selected firms. These include: * Appropriate Board Structure And Composition * Management Compensations * Integrity in Financial Reporting * Effective Risk management * Corporate Social Responsibility Selected companies are likely to have a well-established corporate governance system if the selected companies achieve high ratings in these corporate governance factors. This report will apply these five...

Words: 7224 - Pages: 29

Premium Essay

Mba Prospectus Iibm

...IIBM Institute of Business Management Distance Learning Approval, Accreditation, Membership MBA IIBM | From the Director's Desk Dear Students, Gone are the days when open distance learning (ODL) courses by institutes merely offered a correspondence course for a Bachelor's or a Master's degree. This concept has indeed come of age and is nearing its demise with its pair of foot all set for the liberated celestial journey with no possible signs of reincarnation. In this knowledge and information driven progressive economy, the trend has shifted towards several short-term and long-term diploma & certification courses based on the needs of the learner. As a result, many working professionals and those pursuing continuing education consider distance learning a valuable option. The ultimate vision of this college is to ensure that each young manager must possess the requisite research-oriented-business-acumen and the competitive managerial excellence in successfully tackling the new emerging management-related-problems of the country in the changing global scenario. The pedagogy used is interactive with cutting-edge techniques and innovation. This has gone long way to strengthen skills and expertise of students and to meet muchneeded requirement of management students; in turn industry/society at large. The Institute pioneered and today offers the richest programs on Interactive Distance Learning platform. I invite you to join us in our Endeavour to meet the needs of managerial...

Words: 5578 - Pages: 23

Premium Essay

Working Conditions and Employee Performance in the Public Sector in Ghana (a Case Study of Madina Polyclinic)

...Working Conditions and Employee Performance in the Public Sector (A Case Study of Madina Polyclinic) By Mr. Kley Elikem Pius pius3000@yahoo.com Abstract Management’s new challenge is to create an environment that attracts, retain and motivates its workforce. This study seeks to examine the working conditions on the performance of employees. It is also aimed at identifying the perception of employees about their working conditions. The study employs descriptive and sample survey techniques. A sample of 50 employees was selected from the Madina Polyclinic in Ghana where the study is focused by the application of stratified and sample random sampling methods. Data was collected by the use of a well-designed questionnaire. It was found that casual workers were not satisfied with their working conditions while aside them other employees were somehow/ averagely satisfied with their working conditions. Working conditions such as quietness of workplace, office arrangement, availability of working materials, salaries, bonuses and allowances and job security have an influence on the performance of employees. It was thus recommended that to ensure improvement in employee performance and productivity, measures should be put in place to establish a conducive working condition for employees. 1.1 INTRODUCTION Management’s new challenge is to form an environment that attracts, retain and motivate its workforce. The responsibility lies with managers and supervisors at all...

Words: 6072 - Pages: 25

Free Essay

Assignment

...The attached assignment is NOT a model answer but rather an indication of  how one syndicate group approached the problem set for that semester.  It was one of the better papers but ………  Please note that the Executive Summary portion received a fail as it did not  concentrate on what the group had recommended – the alternatives and  why which one was chosen.  They did, however, develop some alternatives, discussed them and then  decided which one should be selected within the main body of the paper.  It is also worth noting that for a 2008 assignment; almost all of the  references were from that year. There are NO textbooks listed.                 AFF92 260: Aust ralian Cap pital Mark kets  Semester 2‐ 2 S 2008        MZM C ON ULT ING M M NSU G           MRCB gula y Ca al  B Reg atory apita Fu ing Alte ative und erna es          Authors:   Version     1.0 Date e Issued: 25/09/ /2008 Word Count: 5,000 (no ot including ta ables)   MZM CONSULTING     Paul Masulan ns, Alex Zaikin ne, David McG Ghee  Monash Unive M ersity  Level 3 Building H  900 Dandenon ng Rd.  PO Box x 197  Caulfield East, Victoria 3145  Australia      25 Septem mber 2008  Re: Regulatory Capita al Funding Alternatives CB Board,   Dear MRC Please find the attach hed report on n regulatory  capital funding alternatives.   ument  has  b been  prepare for  the  C ed  Chairman  and  Directors ...

Words: 10592 - Pages: 43

Premium Essay

Cima

...ANZAM 2009 Manager’s Degree of JIT Involvement, Locus of Control and Managerial Performance Journal: Manuscript ID: Manuscript Type: 23rd Annual Australian and New Zealand Academy of Management Conference draft Paper just-in-time < 15. Technology, Innovation and Supply Chain Management, manufacturing technology < 15. Technology, Innovation and Supply Chain Management, operations management < 15. Technology, Innovation and Supply Chain Management, performance measurement < 15. Technology, Innovation and Supply Chain Management Keywords (Select the keywords for the Track(s) which you have selected on the previous step): Page 1 of 25 ANZAM 2009 Manager’s Degree of JIT Involvement, Locus of Control and Managerial Performance ABSTRACT The competitive global environment has lead many firms into adopting practices that focus on eliminating inefficiencies across the enterprise and its supply chain. The Just-in-Time philosophy is one such practice, however, research has predominantly focused on its technical features and on organisational variables, with surprising little research at the individual level. This paper examines JIT at an individual level and argues that the manager’s locus of control orientation would interact with their degree of JIT involvement to affect managerial performance. The results of a survey of 60 managers employing JIT, demonstrate that an increased degree of JIT involvement leads to a more positive effect on managerial performance for...

Words: 9239 - Pages: 37

Premium Essay

Hul Analysis

...A Summer Training Report ON FINANCIAL ANALYSIS OF HINDUSTAN UNILEVER LIMITED & INDIAN TOBACCO COMPANY Submitted to GURUKUL KANGRI UNIVERSITY,HARIDWAR In partial fulfillment of the requirement for the two years full time post graduate degree in MASTER OF BUSINESS ADMINISTRATION(MBA) Supervised by: Dr. Bindu Arora Submitted by: Akansha Tyagi(MBA) Department of Management Studies Kanya Gurukul Mahavidyalaya, Dehradun 2nd Campus, Gurukul kangri University, Haridwar 2009-2011 ACKNOWLEDGEMENT I wish to thank Indian Tobacco Company Limited, Sidcul and its employees, who gave me their precious time to make me learn some important aspects of the Organization, its Structure, about its functioning. I express my sincere thanks to Mr. Arun Raghav(DGM - HR) for giving me an opportunity to work with them through this summer project. I am very pleased that, I got the opportunity to work under and thank Mr.Kapil(Manager in Finance & Accounts,Sidcul) for his invaluable guidance, constant encouragement & practical suggestions based on the experience to focus my efforts because of which this work has come to the presentable form. Gracious help from Dr. Surekha Rana, have contributed tremendously to the completion of this project work. I offer my sincere thanks to , Dr. Bindu Arora who guided me in the completion of the project. CONTENTS PREFACE…………………………………………………... OBJECTIVES OF STUDY…………………………………. RESEARCH METHODOLOGY……………………………. COMPANY PROFILE • The Indian FMCG sector…………………………...

Words: 6012 - Pages: 25

Premium Essay

Telecom Industry

...ANNUAL REPORT 2010-2011 Department of Telecommunications Ministry of Communications & Information Technology Government of India New Delhi ANNUAL REPORT 2010-11 DEPARTMENT OF TELECOMMUNICATIONS MINISTRY OF COMMUNICATIONS & IT GOVERNMENT OF INDIA NEW DELHI CONTENTS I. II. III. Indian Telecom Sector: An Overview ...................................................................................1-14 Telecom Commission.................................................................................................................... 15 Department of Telecommunications .....................................................................................17-29 III. 1. III. 2. III. 3. III. 4. III. 5. III. 6. III. 7. III. 8. III. 9. IV. V. VI. VII. Wireless Planning and Coordination ..................................................................30-39 Telecom Engineering Centre .................................................................................40-42 Universal Service Obligation Fund .....................................................................43-47 Controller of Communication Accounts Offices ...............................................48-50 Vigiliance Activities .................................................................................................51-52 Telecom Network Security ....................................................................................53-56 Empowerment of Women .............................................

Words: 50069 - Pages: 201

Premium Essay

Total Quality Management

...TOTAL QUALITY MANAGEMENT AND SIX SIGMA Edited by Tauseef Aized Total Quality Management and Six Sigma http://dx.doi.org/10.5772/2559 Edited by Tauseef Aized Contributors Aleksandar Vujovic, Zdravko Krivokapic, Jelena Jovanovic, Svante Lifvergren, Bo Bergman, Adela-Eliza Dumitrascu, Anisor Nedelcu, Erika Alves dos Santos, Mithat Zeydan, Gülhan Toğa, Johnson Olabode Adeoti, Andrey Kostogryzov, George Nistratov, Andrey Nistratov, Vidoje Moracanin, Ching-Chow Yang, Ayon Chakraborty, Kay Chuan Tan, Graham Cartwright, John Oakland Published by InTech Janeza Trdine 9, 51000 Rijeka, Croatia Copyright © 2012 InTech All chapters are Open Access distributed under the Creative Commons Attribution 3.0 license, which allows users to download, copy and build upon published articles even for commercial purposes, as long as the author and publisher are properly credited, which ensures maximum dissemination and a wider impact of our publications. After this work has been published by InTech, authors have the right to republish it, in whole or part, in any publication of which they are the author, and to make other personal use of the work. Any republication, referencing or personal use of the work must explicitly identify the original source. Notice Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained...

Words: 105584 - Pages: 423

Free Essay

It Strategic Solution

...Enterprise Change and Configuration Management Plan This document is Intellectual Property of for Internal Use only. It may not be sold or distributed in hard copy or electronic format to any other company and/or association without permission. Document Control This is a controlled document produced by Agency Name. The control and release of this document, including any required amendments, is the responsibility of . |Issue Control | |Document Reference | |Project Number | | |Issue | |Date | | |Classification |FOUO |Author(s) | | |Document Title | Enterprise Change and Configuration Management Plan | |Approved By | | | | ...

Words: 17322 - Pages: 70

Premium Essay

Iba Report on Banking Sector Report

...Swot banking The rise of retail lending in emerging economies like India has been of recent origin. Asia Pacific’s vast population, combined with high savings rates, explosive economic growth, and underdeveloped retail banking services, provide the most significant growth opportunities for banks. Banks will have to serve the retail banking segment effectively in order to utilize the growth opportunity. Banking strategies are presently undergoing various transformations, as the overall scenario has changed over the last couple of years. Till the recent past, most of the banks had adopted fierce costcutting measures to sustain their competitiveness. This strategy however has become obsolete in the new light of immense growth opportunities for banking industry. Most bankers are now confident about their high performance in terms of organic growth and in realising high returns. Nowadays, the growth strategies of banks revolve around customer satisfaction. Improved customer relationship management can only lead to fulfilment of long-term, as well as, short-term objectives of the bankers. This requires, efficient and accurate customer database management and development of well-trained sales force to develop and sustain long-term profitable customer relationship. The banking system in India is significantly different from that of the other Asian nations, because of the country’s unique geographic, social, and economic characteristics. Though the sector opened up quite...

Words: 30252 - Pages: 122

Premium Essay

Grameenphone

...Internship Report On Strategies of Human Resource: A Study On Grameenphone Ltd. Submitted To Mr. ShowvonickDatta Lecturer BRAC University Submitted By Salma Sultana Masters of Business Administration (MBA) Id# 10364060 Submission Date: 1 /12 /2013 1 INTERNSHIP RESEARCH REPORT ON ‘Strategies of Human resource: A Study of Grameenphone Limited.’ 2 September , 2013 Mr. ShowvonickDatta Lecturer Brac University Dhaka, Bangladesh Subject: Letter of Transmittal Dear Sir, Attached please find the internship report entitled ‘Strategies of Human Resource: A Study On Grameenphone Ltd’ I have done my internship in Grameenphone Limited during three months attachment period. I did the internship study as a part of my job. The report focuses on the HR (Human Resource Management) strategies of Grameenphone Limited. This report has been submitted in partial fulfillment of the requirements for the degree of Master of Business Administration (MBA), Major in Human Resource Management, Faculty of Business Administration. I hope the report meets your expectation. I will be glad to answer any queries regarding the study and report. Thanking You Sincerely, Salma Sultana ID: 10364060 MBA, Faculty of Business Administration Brac University 3 Letter of Endorsement The Internship Research Report entitled “Strategies of Human Resource: A Study On Grameenphone Ltd.” has been submitted in partial fulfillment of the requirements for the degree...

Words: 17128 - Pages: 69

Premium Essay

Qantas Sustainability Review 2013

...The Transformation Continues QANTAS SUSTAINABILITY REVIEW 2013                             This page has been intentionally left blank   TABLE OF CONTENTS     Page Introduction Governance − − − − Corporate Governance Business Resilience Group Security Group Risk and Audit 2 4 4 9 10 11 13 15 19 22 31 38 45 49 56 57 Stakeholder Engagement Financial Safety and Health Customer People Environment Procurement Community Measures Glossary The Group Strategy, supported by environment, procurement and community strategies, underpins the identification and reporting on material items. To support the Group’s core goal of delivering sustainable returns to shareholders, areas of focus are used to measure, monitor and report on the Group’s performance. Areas of focus and measures are reviewed and updated to ensure that they remain relevant. The Group Strategy drives sustainable outcomes Governance Corporate governance is core to ensuring the creation, protection and enhancement of shareholder value. Stakeholders We are committed to communicating effectively with our stakeholders. Financial Safety and Health To be recognised as the world’s leading airline group in air, ground and people safety and health. Customers Our Customers are the core of everything we do. The Group is continually striving towards providing exceptional customer experiences. Vision We strive to build a strong viable business capable of delivering sustainable returns...

Words: 27168 - Pages: 109

Premium Essay

Hr Practice

...Internship Report On Strategies of Human Resource: A Study On Grameenphone Ltd. Submitted To Mr. ShowvonickDatta Lecturer BRAC University Submitted By Salma Sultana Masters of Business Administration (MBA) Id# 10364060 Submission Date: 1 /12 /2013 1 INTERNSHIP RESEARCH REPORT ON ‘Strategies of Human resource: A Study of Grameenphone Limited.’ 2 September , 2013 Mr. ShowvonickDatta Lecturer Brac University Dhaka, Bangladesh Subject: Letter of Transmittal Dear Sir, Attached please find the internship report entitled ‘Strategies of Human Resource: A Study On Grameenphone Ltd’ I have done my internship in Grameenphone Limited during three months attachment period. I did the internship study as a part of my job. The report focuses on the HR (Human Resource Management) strategies of Grameenphone Limited. This report has been submitted in partial fulfillment of the requirements for the degree of Master of Business Administration (MBA), Major in Human Resource Management, Faculty of Business Administration. I hope the report meets your expectation. I will be glad to answer any queries regarding the study and report. Thanking You Sincerely, Salma Sultana ID: 10364060 MBA, Faculty of Business Administration Brac University 3 Letter of Endorsement The Internship Research Report entitled “Strategies of Human Resource: A Study On Grameenphone Ltd.” has been submitted in partial fulfillment of the requirements for the degree of Master of Business Administration (MBA), Major in...

Words: 17128 - Pages: 69