...Services department for an Assistant Team Leader. A careful job analysis has been conducted through job performance review and associate interviews. Before the elements of the Assistant Team Leader are discussed, a quick background for the need for the position. Within the past three months, out processing rate to meet the SEC standards was down 3%. After reviewing the items that did not meet the turnaround time, it has been determined that 58% of these items would have met standard if the unit leader was not out of the office for an extended period of time. Many of these transfer requests were escalated for management review to the unit leader. Normally the unit leader would review the item the same day for disposition. With the unit leader out of the office, the items stayed in the escalate queue for over a period of several days. This caused the item to miss the turnaround time for a transfer. It is understood that if Computershare does not meet turnaround standards for two consecutive months, the fines levied by the SEC are substantial. We are now into the second month and a continued decline in processing rate would cause serious financial implications for the company. What was done to determine if the position would be successful is we had several experienced associates handle escalated items instead of the unit leader. Each associate was given the authority to make basic business decisions in regard to transfers only. When a processor had a...
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...trends so they can make informed decisions about where their business should be in a certain market. According to Opara (2003) “Information is the life blood of modern organizations.” Without information organizations would be making decisions blind. Information in a modern organization flows in a circular motion. For an example of how a major car dealership uses information it gathers. A customer who is prospecting for a new vehicle enters a car dealership not sure of what kind of vehicle he or she may want. An associate greats the new customer and asks a few question to discover what the customer is looking for. This would be the input information that the associate will use to enter into an information system (IS) from this system the associate can help the customer choose what vehicle he or she may be looking for. The information is presented to the customer, after looking at the information the customer chooses a vehicle he or she wants to purchase. The associate inputs his or her personal information into an IS to qualify the customer for financing the vehicle. The information is used by the finance department to set up the financial obligation that the customer will have to pay. Once again the information is cycled back to the customer for his or her input. After the sale of the vehicle the information used is stored into a database that can be accessed to contact the customer about his or her experience and used for future sales. When the vehicle leaves the sales department...
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...Excess Assessment Approval Form All 5th or beyond attempts are submitted by Senior Program Managers to the Associate Provost for Academic Services Student Name | Ric Johnson | Student ID # | 467966 | Mentor Name | David Moll | Assessment | QRT2 | Assessment Code | QRT Task 1 | STUDENT PORTION OF FORM Student, please complete the sections below related to your attempt request. Please type name and date at end of form after completing your portion. | Do you have all available learning resources (check the course of study for confirmation)? | YES or NO If NO, please explain | Please list the specific textbooks and any other resources you used to prepare for this assessment. | | How did you use the competencies/topics from the coaching reports and/or scoring notes to your preparation for this attempt? | | How have you used the learning communities to gain competence related to this assessment? | | Please use this portion of the form to explain what you have done to prepare to retake/resubmit this assessment including what you have done to prepare for this attempt that you have not done in the past. Be as detailed as possible. | | After completion of your section above, please email this form to your student mentor for approval. COURSE MENTOR PORTION OF FORM Course Mentor, please complete the sections below related to the student’s attempt request. Please type...
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...SEC 402 WK 8 Assignment 2 - Implementing Network and Personnel Security Measures Write a four to five (4-5) page paper in which you: 1. Create an information flow diagram, using Visio or Dia, which: a. Illustrates how remote users will securely connect to the government agency’s network. b. Illustrates the patch of network devices that data packets must travel to get from server to remote user’s device and back to server. Note: The graphically depicted solution is not included in the required page length. 2. Provide an equipment list of network security devices that would be needed to ensure the integrity and sensitivity of private information. In this list: a. Propose at least two (2) vendor brands per each device and the associate costs required to procure these items. b. Identify the functionality each device serves and the expected benefits the government agency should experience upon the successful installation of this equipment. 3. Develop a maintenance plan that should be recommended to the government agency to ensure having the latest security measures available within the network in which you: a. Describe the risks associated with not fulfilling the activities outlined within your maintenance plan. b. Indicate specific activities, personnel / resources required, and frequency of execution. More Details hidden... Activity mode aims to provide quality study notes and tutorials to the students of SEC 402 WK 8 Assignment 2 Implementing Network in order...
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...smoothly. If not, it can hurt customer service. The technology used at the department store is top of the line. We have a device that can be used for nearly activity we perform from inventory, on hand count, pricing and customer pick up. It is the most important tool we used on a day to day basis. We are currently learning about the new devices which are iPod related. This will be interesting when we receive the devices, because we are hearing bad things about them through our new social media site. The department store has a new social media for the associates. It has different sites for each department and general knowledge site as well. An associate who may be looking for a quick answer to a problem can ask the question and either an administrator or another associate can properly tell the associate the proper procedure. They also can vent a complaint. Every message posted to the site is automatically sent to the associate manager and district manager in case they need to solve it on a...
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...In-N-Out Burger Review | | | | | Santosh Gowda | | | IN – N – OUT BURGER 1. Feedback found on page 141. “. . . They were given specific on-the-job training during slow periods and a considerable amount of feedback on their performance.” 2. Communication found on page 136-137. “. . . Rich had relied heavily on verbal and visual communication techniques.” 3. Giving back to Community found on page 156 “. . . It came from Rich’s belief that improving the lives of children was the cornerstone to creating a better society.” Giving back to Community found on page 157. “. . . Rich looked to fund outlets that shared his desire to help, supporting several groups that aided victims of child abuse, organizing several fund-raisers. He was said to have denoted thousands of dollars to the Make-A-Wish Foundation, the organization that granted wishes to terminally ill children.” Giving back to community found on page 157. “. . . In 1984, they established the Child Abuse Fund specifically to raise awareness of and channel funds to abused and disadvantaged children in the cities and counties where in IN-N-Out Burger did business.” Giving back to community found on page 93. “. . . Harry and Esther believed in serving the communities in which In-N-Out operated. The Snyder’s made any number of charitable donations, and their efforts at promotion were often connected to grassroots community and philanthropic endeavors.” 4. Rumors found on page 197. “. . . Following...
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...Demonstrative Communication Paper Saksitt D Udtana University of Phoenix Business Communication and Critical Thinking BCOM/275 Mr. Ken Edick July 29, 2012 Demonstrative Communication Paper Envision a recently born child and new parent. The child is being held by the parent and crying for a cause which is, at present, unknown. The parent, in concerted effort to determine the child’s need begins to gently rock the child from left to right. This action alone does not avail any more information to the parent other than it is not what the child desires. It is only upon eye contact between child and parent that a realization of possible hunger may exist for the child. The parent musters a bottle of formula and makes initial offerings of small drips on the child’s lips. The child in profound hast, engulfs the nipple of the bottle and begins suckling excitedly, thus both parties have crossed a threshold in their ability to communicate without word or written language. Unspoken Desires The type of communication exhibited between the child and parent is of a type which does not require language to be spoken or written. The communicative process between child and parent began as the child, without cognition of language, determines a need for nourishment. Whether out of instinct or other rational, the child cries to draw attention of the parent. The parent, assuming the mantle of caregiver to the child, attempts to understand the need of the child for cause that the...
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...- One a week, before the Associate Office Manager do a weekly statistics, one girl (secretary or receptionist) will take the intake binder and check all child intakes. She will type at the document (the document will save at the staff folder and all the staff have access to work in) a list of child’s name, therapist’s name, DOB and intake date. - The Associate Office Manager will check that everything is correct and she will complete the rest of information. They can use the census in order to fill the admission date. - All administration staff will be informing about the form and procedure. - When the case is closed the chart review will remove the chart from the doer and give the chart to the associate office manager before to check. The Associate Office Manager will use to complete the information at the computer form (discharge date and reasons).For the discharge reasons she fill the form using the legend they appeared at the top of the form. - Senior Office Manager will coordinate the work at the both Mental Health Clinics. She also is responsible to have everything ready at the time the general report will be done (quartile).Also she will check with the Associate Office Manager of Clinic Plus the official report is done at time and correctly. - At Clinic Plus Program the clinicians are responsible to complete the form and the Associate Office Manager will control and check everything is done before to complete the official report. - The Administrator...
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...Determine which facets of the Geico total rewards program align with the five (5) top advantages of a total rewards program outlined in Chapter 2 of the textbook and discuss your reasoning. The Facets of the Geico total rewards program that aligns with the five top advantages of a total rewards program that is outlined in chapter 2 of the textbook is time off and leave, Geico’s total rewards program’s package, associate assistance program (AAP), family and life benefits, and health and wellbeing program. Chapter 2 in the WorldatWork Handbook of Compensation, Benefits & Total Rewards has increased flexibility listed as one of the top five advantages of a total rewards approach. Geico’s time off and leave, and family and life programs are aligned with the increased flexibility approach in that they allow their employees paid vacation and holidays, sick and leave time, dependent care FSA, adoption assistance, long-term care insurance plan, and associate assistance program (AAP), which includes three phone and/or in-person counseling sessions at no cost. The family and life benefits include: work-life balance programs, "baby welcome" program; day care and elder care referrals, counseling for stress, anxiety and depression, and financial counseling, aid during crisis situations and legal consultation. Geico realizes that their employees need time off and programs to help make their work-life experience a little easier as in having a balance between the two (WorldatWork, 2007)...
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...|ARRIVAL: |Arrival Experience | |Did the valet associate acknowledge you by smiling and making eye contact with you within 30 seconds as |11 | | |you entered the valet area? | | | |Did the valet associate open the door promptly with a warm greeting that includes “Welcome” and the name |11 | | |of the property? | | | |Did the valet have on a proper name tag? |3 | | |Did the valet associate inquire about your name and use your name three (3) times during your arrival |11 | | |transaction? | | | |Did the associate explain parking procedures, which includes rate, retrieval location and estimated |5 | | |retrieval time? | | | |Did the valet associate conduct a Vehicle Damage Survey (VDS) of your car and review it with you when |3 | | |completed? ...
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...Abstract The nature of forgiveness is often misunderstood and misinterpreted. After experiencing organizational damage, trauma, or injustice, one challenge facing leaders is to help the organization heal, restore positive energy, and enhance resiliency. Fostering forgiveness is one effective mechanism for achieving those outcomes. This paper illustrates how justice and forgiveness was analyzed within my workforce and implications established to eliminate the issue from reoccurring. Primary focus will be on interpreting the problem from the perspective of self-responsibility. Keywords: workplace, justice, forgiveness, self-responsibility, accountability, ownership. Justice and Forgiveness in the Workplace Socialization and positive chemistry amongst individuals of any given company is desired yet not always attained. Having a work environment in where most individuals get along not only makes it a suitable environment to work in but also an enjoyable one to be a part of. However, in order to portray such healthy environment one must first analyze the individuals that make up such environment and ask are they here for the betterment of the company or are they just here for a paycheck? This paper discusses the importance of self-responsibility and exemplifies the power of justice and forgiveness. Issue at Hand Within the past, couple months my company had been going through many unforeseen changes. Due to the unsolicited changes, employees’ morale and spirits had...
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...Core Functionality 5 Responsibilities at Hewitt Associates 7 Assessment /Diagnosis 8 Cause for Implementing Change Management 8 Analysis of the Change Strategy 10 Organizational Change Model 10 Resistance of Changes 12 Results/ Outcome 14 Failure to Change / Result in Merger 14 Evaluation of the Effort 16 Change Approach 16 Reflections of Managerial Change Strategy 17 Reference 19 Appendix 21 Here are ten principles every great leader should know. 21 Financial Analysis For Hewitt Associates 22 Lewin’s Change Model 23 Kotter and Schlesinger - Six Change Approaches 23 Executive Summary This research paper elaborates the organizational changes made within Aon-Hewitt, formally known as Hewitt Associates. These changes were delegated in the form of a top-down processing structure; which initiated the implementation for the company's Consulting and Outsourcing group. Utilizing the Lewin’s Change model, the context of the organizational change strategies, will be evaluated for each stage within the implemented changes. Hewitt Associates has successfully provided their services to corporations over the past 70 years; however because of their lack of growth within Technology Innovation, their processes were questioned. A highly recognized client, express their concerns regarding the necessary approaches taken by Hewitt Associates, and how their data was being handled by this company. In return, Hewitt Associates addressed the issues with a complete overhaul of...
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...HR 587 Course Project Professor Shelton Keller School Of Management Table of Contents 2 Executive Summary: 3 Assessment and Diagnosis: 4 Cause for Implementing Change Management 4 Vision and Mission 7 Analysis of Change Strategy: 9 Resistance to Change 12 Results/ Outcome [Do not leave spaces around a slash mark] 19 Failure to Change 19 Evaluation of The Effort 22 Change Approach 22 Reflections of Managerial Change Strategy 23 Reference: 25 Executive Summary: Hewitt Associates was a Fortune 500 company. They tried to mix their complex business model and standards globally with the culture of their clients and staff (Hewitt Associates LLC, 2010). Human resources consulting is the core function of the corporation. Hewitt’s organization was vast in size with over a dozen departments that worked various specialties in human resources. The actuarial department regulated the financial consulting aspects in retirement plans and other benefits. Hewitt Associates tried to keep their market share as the leading provider in health care reform, retirement restructure, and executive compensation for their client's. They also provided software packages to their client’s. This was to allow clients to have less stress and...
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...Bridgewater Associate’s Bridgewater Associates Case Study Analysis Alyssa Rosario MBA620 Bay Path College Organizational Behavior & Leadership January 28, 2015 Professor Laurie Rosner “I submit this paper is entirely my own work and agree it may be submitted to Turnitin for the purpose of checking for plagiarism and further it may be maintained on the Turnitin database to check for future plagiarism.” Bridgewater Associates, founded by Ray Dalio, has maintained a level of success, which has thrived upon "radical truths" and developing an approach of "meaningful values and meaningful relationship" (Dalio, 2010). What does this mean, for Ray, once he decides to retire? How will the company survive and uphold the culture, which he established. There are three main factors to which the company would need to begin to explore and prepare as transitions begin. First, would be ensuring an effective leadership, second maintain culture and principles during transition. Finally, how to attract to new hires and maintain current talent. These three factors will be explored in order to determine if the culture Dalio has established can sustain itself without him. Ray Dalio, a man who started Bridgewater Associates from his two -bedroom apartment in New York 37 years ago has created a culture in where some critics refer to it as a “cult”. Ray Dalio moved his company to Westport CT, where he currently employees 1,300 members. He currently shifted his role from...
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...PROGRAM OF STUDY Liberal Arts and Sciences: Social Science Associate in Arts The Liberal Arts and Sciences major is designed for students planning to transfer to either the California State University or University of California. To earn the Associate in Arts degree with a Liberal Arts and Sciences major, students must complete either the Intersegmental General Education Transfer Curriculum (IGETC) UC or CSU option or the CSU General Education Certification pattern and one of the three areas of emphasis. The areas of emphasis are: Mathematics and Science, Social and Behavioral Sciences or Humanities. The area of emphasis requires a minimum of 18 units with a grade of "C" or better in all courses in the area of emphasis. The courses identified for each area of emphasis fulfill major preparation requirements as demonstrated through ASSIST articulation. A minimum of six units must be within a single discipline and in the case of the Mathematics and Science area of emphasis at least one mathematics course must be completed. Select courses based on ASSIST data for major preparation articulation with selected transfer institutions. Consult a counselor for specific information regarding the intended major at the college the student is choosing. Courses used to complete a student's area of emphasis can double count for general education just as they may for any other major. Although the associate degree recognizes the completion of lower division general education requirements...
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