...Importance of the Behavior Exhibited by Managers MEMORANDUM TO: Sales supervisory team FROM: Sales manager DATE: April 15, 2011 SUBJECT: The behavior exhibited by managers CC: Board of Directors In response to a merger that is about to take place with EnviroTech, our company working on improving the managers behavior, and how a managers behavior impact the productivity of his/her employees. A manager’s behavior (actions) can affect the productivity of his/her employees in different ways; such as the employee’s performance, attendance, accuracy, loyalty, and attitude. If the manager shows positive behavior, employees are likely conduct the same behavior, and that will lead to affect their performance in a good way. Managers always leading by example, if the employees notice that the manager has good attitude at the workplace, about the work they are doing, or good attitude dealing with them; that will make the employees feel more comfortable and more motivated. Therefore, the manager positive attitude affects the employee’s performance in a good way, their performance will maintains, and that will lead to improve the quality of the work, the employee’s productivity, and their devotion. On the other-hand, a manager with a bad behavior can affect the employee’s attitude, and that will affects their productivity at the work. If the manager shows bad attitude at the workplace regarding the employees work, or about dealing with them then they are going...
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... This week’s primary objectives were to evaluate how attitudes and emotions influence behaviors, to explain ways personality and values influence behaviors, and to create a plan to increase employee motivation, satisfaction, and performance. This paper will analyze the information discussed by Learning Team A. Evaluate How Attitudes and Emotions Influence Behaviors Attitudes and emotions influence behaviors by the way a person acts. Their character, how they take criticism, and their composure under stress and pressure all directly affect their behavior. From a business standpoint, these things that would affect behavior would also affect how someone interacts with others which would be a determining factor as to how successful someone could be. Some people have negative attitudes about work and fall behind, while others stay positive and work through their issues. Sometimes, how an employee is treated by management can affect how employees work. Trying to build a good rapport and a positive work environment is vital to the overall success of a company. Attitudes and emotions influence behavior in a number of areas, not only in interpersonal relations, but also in life in general. A person’s attitude can determine how they handle stressful events, and their emotions guide those attitudes in the eventual construct of behavior in relation to those events. Explain Ways Personality and Values Influence Behaviors A person who has a caring and strong personality, in...
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... This week’s primary objectives were to evaluate how attitudes and emotions influence behaviors, to explain ways personality and values influence behaviors, and to create a plan to increase employee motivation, satisfaction, and performance. This paper will analyze the information discussed by Learning Team A. Evaluate How Attitudes and Emotions Influence Behaviors Attitudes and emotions influence behaviors by the way a person acts. Their character, how they take criticism, and their composure under stress and pressure all directly affect their behavior. From a business standpoint, these things that would affect behavior would also affect how someone interacts with others which would be a determining factor as to how successful someone could be. Some people have negative attitudes about work and fall behind, while others stay positive and work through their issues. Sometimes, how an employee is treated by management can affect how employees work. Trying to build a good rapport and a positive work environment is vital to the overall success of a company. Attitudes and emotions influence behavior in a number of areas, not only in interpersonal relations, but also in life in general. A person’s attitude can determine how they handle stressful events, and their emotions guide those attitudes in the eventual construct of behavior in relation to those events. Explain Ways Personality and Values Influence Behaviors A person who has a caring and strong personality, in...
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...A New Work Ethic Seok Gil Hong Business Ethics - Business 309 Professor Mahari Belay April 29, 2012 Abstract This case study was about the evidenced work ethic of young people who are working in a fast food restaurant. A human resource manager, James Sheehy, goes undercover to work in the restaurant in order to observe the organizational culture and environment of the restaurant. What is discovered is that the employees have little regard or respect for the work, the employer, the customers or the product. The employees create an atmosphere that is evident of bullying and lacks an appropriate work ethic, but have little ownership of their own bad behavior. This report will answer the five questions posed in the assignment. Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced. The typical attitudes that Sheehy identified were disrespectful and poor in nature. The employees had a very poor attitude about the work and one another. The employees did not seem to realistically care about their attitudes or their performance. They showed great disrespect for the work place, the business, the customers and their employer. This is very similar to the attitudes that I have seen in some of the places that I have worked. I once worked in a dollar store that employed a lot of high school students and this article exemplified their behavior very well. The employees felt that this was not a real job and they did not...
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...The Application of Equity Theory in Business Today Research Paper Marcy Adams Organizational Behavior and Theory, Bus 7000 Professor Bryan Forsythe October 15, 2012 “That’s why you get paid the big bucks!” A phrase often head in all levels of management may actually hold theoretical meaning as opposed to what was often thought as simply an excuse to get out of performing a task. Unfortunately, implications of such could be the demonstration of a much deeper feeling in inequity that could ultimately damage the motivation of an entire organization. As defined, an organization is a collection of people who work together to achieve a variety of goals (Understanding & Managing Organizational Behavior, p 1). Organizational behavior is the actions and attitudes of those people within the organization (Understanding & Managing Organizational Behavior, p 1). The attitude of an individual determines the job satisfaction or dissatisfaction, commitment to the organization and overall involvement. Attitude can be influenced by internal factors, external factors and perception. First developed by John Stacey Adams in 1963, Equity theory attempts to explain the relationship between how fairness and unfairness correspond to a persons satisfaction. It asserts that employees seek a need to maintain balance between their inputs and outputs, all in comparison to that of a “referent” other (McShane & Von Gilnow p.151)...
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...Violence in work place that causes victims, taking place in several work places. II) Problem Justification: Both of the company and the security firm are responsible for the failure in providing adequate security. 99% of US businesses don't have formal antiviolence policies. III) List of Alternatives: 1) Managers need to be aware of at-risk employee as they announce or hint their intentions before violence. 2) Encouraging employees to report any suspicious or threatening behavior. 3) Installation of metal detectors to prevent future violence. IV) Evaluating Alternatives: 1) When managers become aware of the risk employees and their intentions, they could take necessary measures to prevent any violent acts. First type of measures: To monitor the main problem of the employee and to try to solve it or at least to minimize it, to avoid its negative effect on the employee. Second type of measures: To secure the workplace by monitoring the risk employees’ behavior and to be aware of any negative attitude that might be a risk indicator for violence. 2) If employees are reporting their colleagues’ suspicious or threatening behavior, personal concerns might interfere in their analysis which may lead to: a) False interpretation of the risk employee’s behavior, or false reporting to the management, which is leading to false action taken with this employee. b) Increasing the gap between the employees and their colleagues which may increase the negative attitude and even...
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...The value of attitude, cultural diversity and ethics on “work” Defining attitude with ABC model Here there is more emphasis on the formation of attitude. They begin with elaborating on the start of face book. The possibilities of offensive content, while given liberation of speech. The Face book is not able to choose between the liberty to speak and post content, or to prohibit the user groups from abusing the hated group with their contents. Here they define attitude as a psychological tendency that is expressed on evaluation of like or dislike on a particular entity. The ABC attitude model explained using three and how it is measured. It also explains work attitude and its influence on job satisfaction, and how to evaluate it. Persuasion of attitude The continuation deals with the various impacts of work attitude. Workplace deviance behavior explains the consequences of negative attitude at work, violating the norms. The positive attitude at work is organizational commitment, which includes affective, continuance and normative attitude. There is a long list which helps in relating any reader to work deviance behavior at their work place. It is necessary to understand how attitude changes. For this the characteristics of source, target, message and cognitive routes that affect persuasion are identified. They also discuss the elaboration likelihood model of persuasion. Emotional contagion In this part there is a justification on the importance of emotional contagion...
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...1 What is the difference between the emotion and attitude? Give example of each. Emotions and attitudes in the workplace play a large role in how an entire organization communicates within itself and to the outside world. Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behavioral and attitudinal, have substantial significance for individuals, groups, and society. Emotions are defined as the expressions of feeling caused by something or someone which can be differentiated by duration, quality and intensity. It becomes visible through verbal and non-verbal communication. Emotions are feelings, psychological state and biological state that incline a person to act in a certain way. One' emotions trigger behavior aimed at the emotion's stimuli. When a person has strong emotions, many bodily changes occur. For example, the physical components of fear include an increased heartbeat, a rise in blood pressure, an increase in adrenaline secretions, an elevated blood sugar level, a slowing of digestion, and a dilation of pupils. Some of these changes are recognizable to the person having them. Psychological part of it is represented in changes involve a person’s appearance: blushing, sweating, and so on. Other changes involve behavior: a distinctive facial expression, posture, gestures, different vocal tone and rate, and so on. On the other hand, attitudes reflect a person's likes and dislikes (negative or...
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...ORGANIZATIONAL BEHAVIOR UNIT-I: Introduction - Organizational Behavior – Nature – Management Functions – Management Roles – Management Skills – Systematic Study; Foundations of Individual Behavior-Attitudes – Types of Attitudes. Introduction: Definition: Organization Behavior: • A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. • OB is a field of study, meaning that it is a distinct area of expertise with a common body of knowledge. • What does it study? ▪ It studies three determinants of behavior in organizations: individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively. • To sum up our definition, OB is concerned with the study of what people do in an organization and how their behavior affects the organization’s performance. Nature Of Organizational Behavior (OB) • Organizational behavior is an applied behavioral science that is built on contributions from a number of behavioral disciplines such as psychology, sociology, social psychology, anthropology and economics. • So now students let’s see how these disciplines are related to organizational behavior, • Psychology. Psychology is the study of human behavior which tries to identify the characteristics of individuals and provides an understanding why...
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...Introduction Organizational behavior as a concept is broad and refers to the study of individual and group activities which take place in an organization setting and reflect the nature of that organization. The subject is becoming more and more popular as people with diverse backgrounds and cultural values have to work together effectively and efficiently. Organizational behavior seeks to emphasize the understanding of behavior competencies in order to have an insight into how people are likely to behave as this knowledge is essential in controlling these behaviors and ensuring they are befitting to the achievement of organizational objectives. Whenever people interact in an organization many factors come into play and in this write up¸ we would be looking at a lot of factors associated with organizational behavior like culture, motivation, attitude and personalities, leadership and so on. We would be using wings café as our case study in understanding this concept while trying to bring fresh suggestions and ideas on how we think it should be managed and operated. Literature review The introduction of the concept of organizational culture has generally been attributed to several individuals, including Hofstede (1980) and Schein (1985). Although organizational culture has been defined in various ways, the definitions share a common view that “culture consists of some combination of artifacts (also called practices, expressive symbols, or forms), values and beliefs, and underlying...
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...Organizational behavior process in the workplace includes knowledge of the understanding of perception and its link to learning, emotions and attitude, and organizational culture. With perception and learning these two primary activities in human behavior are important aspects in the workplace. These elements are always around us; how one is perceived is a major factor in the workplace. In society there is a process on how we break ourselves and others down by belonging to different societal groups like culture, gender, or profession. Human being inherently want to feel good about themselves even in the workplace and associate with the groups that tend to make them feel that way. Through the use of interactive learning tools such as training, meaningful interaction, and accountability employers are minimizing the biasing effects of stereotyping and making to wrong judgments based on perception. “Organizing people and objects into preconceived categories that are stored in our long term memory” (McShane & Von Glinow, 2010, p.70). A final perceptual activity about a person can influences their behavior to act in a consistent manner with those beliefs. There are perceptual errors found in the workplace which managers must strive to minimize perceptual biases by improving perceptions through empathy and self-awareness. There are three fundamental ways in which we learn: behavior modification which is learning through reinforcement, social learning theory which is learning...
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...of the study There are many varied reasons why people works, among them are: have to work and find satisfaction in doing it. They compelled to do it; they feel they must do something, or they work to satisfy their needs. In an organization or institution it makes sense to study and know the attitude and behavior of teachers towards work, because strong attitudes will most likely affect a person’s behavior. Work attitudes of teachers’ are clearly important to organizational, when attitudes are negative; they are both a symptom of underlying problems and contributing cause of forthcoming difficulties in an organization. Declining attitude may result in strikes, work slowdowns, absences and employee turnover. They may also be a part of grievances, low performance, poor product quality, and disciplinary problems. The organization cost associated with poor employee attitudes may severely reduce an organization’s competitiveness. It is useful to monitor and understand teachers’ attitudes and behavior towards work satisfaction. Relevant information by employing survey will be beneficial to school manager and stakeholders. Employees’ report their feelings toward their jobs satisfaction and work environment, its statistical generated through survey feedback are better conclusion to the existing human resource data. Thus, this study style is better performed base on facts about the teacher’s attitude and behavior towards work satisfaction. Socio- Demographic and Economic...
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...selective case study reveals a work environment at the Wilson Construction Company with a discussion between an employee and his supervisor. The employee, Walt Henderson, works at WCC as a drafting technician. He has brought his personal project from home to work on during assigned work hours. His supervisor, a man, named Ken, feels that this sets a poor precedent for the other employees and reminds him that his actions are inappropriate. Walt counters this by commenting that he has not only already finished his assigned work, but also worked while home to finish other company materials. He feels that this should entitle him personal time at work since he gave up time at home for company work. This case study is an excellent example of how attitudes, mainly Walt’s toward his use of time, play an important part in actions, feelings, and behavior in the workplace. Attitudes at work, such as Walt’s about his use of company time both at home and at work, are evaluative statements about objects, people, or events in the workplace. In this paper, I will evaluate the situation at work concerning Walts attitude related to work, his boss, and his time spent at home and work. I will also evaluate Walt’s discourse in order to try to predict his future behavior at work. In conclusion, I will suggest alternative ways on how Walt’s supervisor, Ken, should handle the manner in which Walt’s attitude affects his performance at work. Walt’s attitude towards work is mainly negative, especially...
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...1. Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced. Sheehy’s reports on the attitudes of his fellow employees, is very typical of young adults today it seems. When Sheehy reported a whole generation of workers with a frightening new work ethic of contempt for customers, indifference to quality and service, and a get-away-with-what-you-can attitude depicts how the work ethics of our youth is today. (Shaw, 2010) It is very apparent when you go to fast food chains, department clothing stores, and sometimes in the grocery store. I have not experienced this type of behavior in my own work environments personally. I have been fortunate not to work in the medical field and insurance most of my professional career and have not seen these types of attitudes or behavior described by Sheehy. The generation I have worked with has usually been older than me. However, I have seen these types of attitudes in my day to day life when I go to fast food restaurants or go shopping in stores at the malls. The sales associates who are young high school or college students don’t show any type of professional work ethics in certain stores. They don’t greet you or ask if you need help in some department stores I have been to. 2. Explain the implications of the work ethic Sheehy describes for the future of American business. The implication of the Sheehy’s work ethic case describes a non- ethical and grim outcome for the future of American...
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...business setting. I will address how motivation, satisfaction, and performance are related to each other. Next, I will address specific differences in attitudes, emotions, personalities, and values in the learning team and how it influences behavior. Lastly, I will address how those differences can be implemented to positively influence the team. Motivation, Job Satisfaction, and Performance Motivation can be defined as the processes which account for an individual’s intensity, direction, and persistence of effort towards a goal (Robbins & Judges, 2007 pp. 186). Motivation positions an individual’s efforts directed to achieve goals and cultivate persistence. Persistence validates how long an individual will dedicate efforts to achieving a set goal. Job satisfaction can be defined as a positive feeling about one’s job resulting from an evaluation of its characteristics (Robbins & Judges, 2007 pp. 30). Job satisfaction is subjective towards the nature of work, promotions, salary, supervision, coworkers, and relationships. Performance is standards for an individual’s behavior in the workplace that help them perform effectively. When people are highly motivated it leads to job satisfaction and eventually to higher performance. Assessments DISC Types Creating a DISC profile can assist organizations in developing an effective work culture. The use of this tool helps to increase insight into the deviant personalities that causes conflict between people. Team B consisted of the four...
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