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Audience-Focused Communication Matrix

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Submitted By synner
Words 471
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Associate Level Material
Appendix B

Audience-Focused Communication Matrix

Use the matrix to complete the information. Write 3-4 sentences for each item.

• What are some audience characteristics you need to consider? • What communication channels would be appropriate and why? • What would you do to ensure your message is effective? • What are some considerations you must keep in mind given the diversity of the audience?

|Audience-Focused Communication |
|Audience |Audience Characteristics |Channels of Communication |Strategies to Ensure Effective |Audience Diversity Considerations |
| | | |Messages | |
|Managers |Be mindful of the work history. This |I would use numbers and graphs to show |I would want them to be a team and |When communicating with any given audience, |
| |would let me know to be detailed in my |growth. I think that this would be easier |together. Letting the team know with |you should always be mindful of the |
| |findings. Keep it direct and straight |to see growth. I would be up font on all |one loose wheel the team will be there|diversity in that audience. When you keep |
| |to the point. |materials. |for each other. When one is happy |this in mind you always communicate |
| | | |everyone is happy. |effectively. |
| | | | | |
| | | | |When dealing with salespeople I want to make|
| | | | |sure that I know what I’m taking about and |
| | | | |keeping their attention. |
| | | | | |
| | | | | |
| | | | |I want customers to know without them there |
| | | | |is no business. They need to know that their|
| | | | |opinion does matter. |
| | | | | |
| | | | | |
| | | | |When talking to a wide range of audience, |
| | | | |read them and find out what they want to |
| | | | |hear. |
|Salespeople |Be mindful of the economic background |I would keep it fun. I want them to know |I want them to be excited about their | |
| |of their audience. This way I can give |how they have helped in sales. I want them |jobs. I want them to see what they | |
| |the exact figures on sales. I want them|to push harder for the next quarter. |have done for the company. I want them| |
| |to know that I know about sales. | |to want to do better and feel great | |
| | | |about it. | |
|Customers |How much do they have invested in the |Make them feel great about being customers.|Show them how they make the company. | |
| |company? Are they stock holders? Do |Show them ads and get them involved in the |Show them how they are important. Let | |
| |these customers hold power in the |next ones. Make them feel more important |them give me ideas. | |
| |company? Yes they do to all of these |than the employees. | | |
| |ques. | | | |
|All |Read the audience and find out what |Body language is strong, read your |Jokes, graphs, numbers, | |
| |they are here for. Give them what they |audience. Find out what will keep them |and straight to the point | |
| |want. Show them no matter what they all|here. Say something funny, who laughs. |. | |
| |matter. | | | |

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