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Australian Consumer Law

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Words 1939
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According to the Australian Consumer Law, the transactions fall within the operation. Relating to the transactions between Roberta and Myers store. Under the ACL, all manufacturers and stores must abide by the law. Retailers must accept returned products by the consumer at no cost. Repairs must be taken care of regardless. On the consumers behalf, they’re able to repair the product by another retail store, with all cost going towards the initial retailer, who supplied the products to Roberta.

All consumers have right to return, refunded and eligible for repairs and replacements. On the manufacturer and the stores behalf. They do provide their own terms and conditions. Which all consumers must take into account. Items must be returned within …show more content…
As long as Roberta takes into account the minimum time for returned items. The retailer must accept the request of Roberta’s wishes. They must either repair the product, replace the goods or refund the total amount paid. When returning the products the retailer will take into consideration as most do. The packaging of the product when returned and the state of the item, as the product has been purchased and left the store.

In most cases remedies can be solved directly with the manufacturer and not only in the retail store, with some transaction reaching out to the manufacturer can be useful, with them directing the issue to someone who can take into account what has occured. If the retailer is not responsive. According to the ACL law. All consumers have ‘rights’ in returning, requesting for a refund and seeking repairs if need be. If the consumer were to know the item would fall apart and later on be unuseful. The consumer would not have purchased the product at the time, regardless being on …show more content…
The consumer receives right of action. If the item was purchased as a gift, the receiver does not agree with the quality of the item, the product does not conform to the description, do not have spare parts or repair facilities or are in breach of an express manufacturer’s warranty (s271). If the product can be fixed, the consumer can require for this service to occur. If the prodiver fails to respond within a reasonable amount of time, the consumer can receives remedies from another provider, recovering the cost from the original provider. To act quickly Roberta must attend the same store, where the products were purchased. The retailers are genuinely closer, other than a manufacturer who can be located overseas, which would delay the concern. It’s then easily to make a formal complaint about the faulty goods or services to the retailer store who supplied Roberta with the

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