Premium Essay

Bachelor

In:

Submitted By LSDCR7
Words 1501
Pages 7
Citi's eBusiness Model
By commercialprintin

Citibank differentiate its e-business product
1. How does Citibank differentiate its e-business product offering from that of its competitors? How could Citibank create its own competitive advantages in the market place? Citibank differentiated itself from competitors by using their customer service effectively. They offered several services to their clients. Citibank offered telephone hotlines, customer relations managers to give individual attention to their customers, and service experts. Citibank also continued their investment in technology for the front and back end of the banking systems. Citibank committed to an “e-business strategy-Connect, Transform and Extend-was to web enable its core services, develop integrated solutions and reach new markets.” (McCauley & Khan, 2002, p.1). Citibank was also committed to its customers. According to the case study, ‘Citibank’s vision was to become the world’s leading e-business enabler". Citibank had over 268,000 employees located in over 100 countries and their focus was to embed their services into the everyday lives of the local population. “A bank that had roots in the country as deep as any local indigenous bank, building a broad customer base, offering diverse products, actively participating in the community and recruiting staff and senior management from the local population”. In addition to being committed to employees and customers around the world, Citibank has strong brand recognition and continues to invest in technology. To position itself strongly within the technology sector, Citibank formed “alliances with Oracle, Commerce One, Inc., SAP AG, Wisdom Technologies and Bolero.net” to help transform its company to an e-business model. In 2000, four companies teamed with Citibank to form FinancialSettlement Matrix.com – a company that connected buyers and

Similar Documents

Premium Essay

Why a Bachelor of Science in Nursing

...RUNNING HEAD: why a bachelor of science in nursing? Why a bachelor of science in nursing? Why a bachelor of science in nursing? According to Black(2014), Registered nurses are the largest group of healthcare providers in the United States, and as the healthcare system continues to evolve , many new opportunities and roles are being developed that will use nursing skills in different ways. As an experienced nurse, I did not think I would need to go back to school, for a bachelor in nursing, to be able to deliver high quality care to my patients in these new roles. I have been delivering high quality care, and did not think I could learn new methods of delivering care. As I am reading the Essentials of Baccalaureate Nursing, I could easily place myself in some of the Essentials. I realize that “maintaining competence, continue personal and professional growth”, are also part of my responsibilities. Black (2014) Being a nurse is caring for strangers, and a stranger may be someone with a different belief or culture. A baccalaureate generalist nurse will be able to practice holistic nursing care, which focuses on the mind, body and spirit as well as emotions. As a nurse in interventional radiology, I encounter patients every day who are undergoing procedures. They have questions already answered by the doctor, but want and need...

Words: 397 - Pages: 2

Premium Essay

Bachelor Vs. The Bachelor

...“Maybe if things go well tonight, you can pollinate me later” stated, Mandi Kremer at the beginning of season 20 of The Bachelor. Say what you want about reality TV and dating shows, but The Bachelor and The Bachelorette that run on ABC network draw in a large crowd topping over 6.86 million views for the Bachelorette and 8.5 for The Bachelor. But what brings these fans to watch week after week and season after season? Is it the humor, the drama, the love story, the sex appeal? Both of these shows do an excellent job with providing the audience ways to participate and get involved with the show whether it is a chance to be a part of the live shows, join the cast, appear on a date, live tweet or call in. All of these tasks provide the audience...

Words: 2213 - Pages: 9

Premium Essay

Bachelor

...These comprehensive SWOT Analysis report provide you an in-depth strategic analysis of the company's business and operations. The report takes positive or negative findings from any internal analysis (i.e. strengths or weaknesses respectively) and positive or negative findings from the external analysis (i.e. opportunities or threats respectively). Strengths: • Usages of environmental friendly ways of transport- our employees have made the commitment to use their private vehicles just in case of emergency. For daily traveling between home and work place the company has organized a shuttle bus, accordingly their free time they have to travel with the public transport. To be put into effect this initiative and to motivate the personnel to stand by their commitment there have been made some financial concessions concerning employees, e.g. the company undertake the expanses for season tickets or paid back transport expenditures. • Wide range of knowledge- the main features of our service are marked by wide range of expert knowledge due to our highly qualified colleagues, who consider the issue from various perspectives and thereby provide individual solutions to each client. • Integrity- beside improving and adopting business process along eco lines we consider also branch situation, both its current and future farther development. • Transparency- our clients are aware how our service, the suggested activity or approach, will contribute to the optimization...

Words: 436 - Pages: 2

Premium Essay

Bachelors

...A Diagram of Flow of Information Business and career success depends on understanding and leveraging all types of data, from structured transaction data to unstructured texts. As data types and sources have changed so have information management technologies. Information deals with how information is stored and organized; and the speed at which it is captured, analyzed, and reported. Smashups are a familiar example of information management technology. Consumer smashups are applications that collect and combine data from multiple public sources and then organize them through a browser user interface. Enterprise mashups, also referred to as business mashups, combine data from multiple internal and public sources and publish the results to enterprise portals dashboards, or the cloud. Enterprise mashups are widely used in social media and to support performance management and reporting. In the past few years, information has increased in volume, velocity, variety, and complexity. Images, audio, video, location data, and social data from within and outside the enterprise are being captured for business purposes. These trends have major mobile, connected, interactive, immediate and fluid and dependent on how well information is managed. The overall goal of information management is the design and implementation of a well-planned out IT architecture, policies, and procedures needed to effectively and efficiently support the information and decision needs of an organization. Business...

Words: 697 - Pages: 3

Free Essay

Bachelor

...第一章S Answer Section TRUE/FALSE 1. ANS: T PTS: 1 REF: 5 2. ANS: F PTS: 1 REF: 6 3. ANS: T PTS: 1 REF: 7 4. ANS: F PTS: 1 REF: 7 5. ANS: T PTS: 1 REF: 9 6. ANS: T PTS: 1 REF: 9 7. ANS: T PTS: 1 REF: 9 8. ANS: T PTS: 1 REF: 11 9. ANS: T PTS: 1 REF: 14 10. ANS: F PTS: 1 REF: 14 11. ANS: F PTS: 1 REF: 15 12. ANS: T PTS: 1 REF: 16 13. ANS: T PTS: 1 REF: 17 14. ANS: F PTS: 1 REF: 17 15. ANS: T PTS: 1 REF: 17 16. ANS: T PTS: 1 REF: 17 17. ANS: F PTS: 1 REF: 19 18. ANS: F PTS: 1 REF: 19 19. ANS: T PTS: 1 REF: 20 20. ANS: F PTS: 1 REF: 20 21. ANS: F PTS: 1 REF: 22 22. ANS: T PTS: 1 REF: 24 23. ANS: F PTS: 1 REF: 23 24. ANS: T PTS: 1 REF: 30 25. ANS: F PTS: 1 REF: 33 26. ANS: F PTS: 1 REF: 6 27. ANS: F PTS: 1 REF: 16 28. ANS: F PTS: 1 REF: 16 29. ANS: T PTS: 1 REF: 16 30. ANS: T PTS: 1 REF: 6 MULTIPLE CHOICE 31. ANS: B PTS: 1 REF: 5 32. ANS: A PTS: 1 REF: 5 33. ANS: B PTS: 1 REF: 7 34. ANS: A PTS: 1 REF: 7 35. ANS: D PTS: 1 REF: 7 36. ANS: A PTS: 1 REF: 8 37. ANS: D PTS: 1 REF: 9 38. ANS: C PTS: 1 REF: 8 39. ANS: C PTS: 1 REF: 8 40. ANS: A PTS: 1 REF: 9 41. ANS: B PTS: 1 REF: 10 42. ANS: D PTS: 1 REF: 10 ...

Words: 3147 - Pages: 13

Premium Essay

Bachelor

...Chapter 2: The Project Management and Information Technology Context Learning Objectives o Describe the systems view of project management and how it applies to IT projects. o Understand organizations, including the four frames, organizational structures, and organizational culture. o Explain why stakeholder management and top management commitment are critical for a project’s success. Learning Objectives (Cont.) o Understand the concept of a project phase and the project life cycle and distinguish between project development and product development. o Discuss the unique attributes and diverse nature of IT projects. Projects cannot be Run in Isolation o Projects must operate in a broad organizational environment. o Project managers need to use systems thinking: n Taking a holistic view of a project and understanding how it relates to the larger organization. o Senior managers must make sure projects continue to support current business needs. A Systems View of Project Management o The term systems approach emerged in the 1950s to describe a holistic and analytical approach to solving complex problems. o Three parts include: n Systems philosophy: an overall model for thinking about things as systems, which are interacting components that work within an environment to fulfill some purpose. n Systems analysis: Problem-solving approach. n Systems management: Address business, technological, and organizational issues before making changes to systems. Three...

Words: 2456 - Pages: 10

Premium Essay

Bachelor

...Project Analysis Services 1801 Liacouras Walk Philadelphia, PA 19122 New Heritage Doll Company: Capital Budgeting Production Division Proposal Recommendation October 25, 2011 Prepared For: Jonathan Scott, President Emily Harris, Vice President Prepared By: Dylan Baird Brittany Brantley David Hamme Executive summary: Given the assumptions available to New Heritage for the forecast of their Match My Doll Clothing line (MMDC) and their Design Your Doll(DYOD) product line, we suggest New Heritage to proceed with MMDC. Despite less potential for exponential growth, MMDC is a much safer, yet more profitable, investment and does require the company to spend as much upfront. By constructing a forecast for the next ten years, we found that the MMDC expansion would have a higher NPV and IRR than the DYOD project. Furthermore, since MMDC requires a less amount for its initial investment than DYOD, it yields a higher profitability index, while having a smaller payback period. MMDC is less risky because it has less of a chance to incur a loss and will pay back the initial investment faster. If the discount rate is raised on the project, the NPV of the DYOD line decreases at a much faster rate than that of MMDC. Additionally, if the projected revenue is less than the forecast, DYOD will also suffer losses at a much faster rate than MMDC. Profitability: In analyzing the forecast for MMDC and DYOD we found that MMDC is a more profitable investment for New Heritage. The projections showed...

Words: 1183 - Pages: 5

Premium Essay

Bachelor

...------------------------------------------------- ------------------------------------------------- OIE 500 – Analyzing and Designing Operations to Create Value ------------------------------------------------- Syllabus – Fall 2015 ------------------------------------------------- ------------------------------------------------- Prof. Walter Towner ------------------------------------------------- ------------------------------------------------- Phone: (508) 944-3862 cell ------------------------------------------------- fabman@wpi.edu ------------------------------------------------- Course web page: http://my.wpi.edu ------------------------------------------------- Overview and Objectives Many management gurus and leaders posit that an organization’s business processes and operations are critical strategic capabilities, vital to organizational survival and success as global competitors. We will study processes and methods to create value from operations. Our Mission The Department of Management at WPI is committed to providing education,...

Words: 1602 - Pages: 7

Premium Essay

Bachelor

...___________________________Quality compliance at the Hawthorne Arms ___________________________ Prepared by, Parth v. Purohit (19) (Ahmedabad Mgnt. Association) * Summary of the case: * This case is presented to highlight the complex and dynamic relationship between an international assignment and the selection of a qualified expatriate manager for that assignment. * The changing nature of the job – from a Plant Manager of a wholly owned subsidiary to a Quality Compliance Officer in a ten year joint venture – combines with a cast of three interesting and yet very different potential assignees to show how potentially complex such global selection decisions can be. * The importance of personal and the ambiguity and unexpected timing of these critical HR decisions are also dealt with in this case. * One of the issues in the case is the tradeoff between the specifics of a focal job description and the availability of candidates for the assignment. * QUESTION-1: * Things to Consider: * Write (think up) a job description for the “Quality Compliance Officer” and then look at how that job description relates to each of the three candidates. * A more sophisticated approach might be to step back and consider the best of the three candidates overall and then revise the job description to that candidate’s strengths and provide outside help from other managers on site in Hungary or in the region in order to insure that critical activities...

Words: 1677 - Pages: 7

Free Essay

Bachelor

...SNI ISO 9000:2008 “Hak Cipta Badan Standardisasi Nasional, Copy standar ini dibuat untuk penayangan di website dan tidak untuk dikomersialkan” Standar Nasional Indonesia Sistem manajemen mutu — Dasar-dasar dan kosakata Quality management systems – Fundamentals and vocabulary (ISO 9000:2005, IDT) ICS 01.040.03; 03.120.10 Badan Standardisasi Nasional “Hak Cipta Badan Standardisasi Nasional, Copy standar ini dibuat untuk penayangan di website dan tidak untuk dikomersialkan” SNI ISO 9000:2008 Daftar isi “Hak Cipta Badan Standardisasi Nasional, Copy standar ini dibuat untuk penayangan di website dan tidak untuk dikomersialkan” Daftar isi.....................................................................................................................................i Prakata .....................................................................................................................................ii Pendahuluan............................................................................................................................iv 1 2 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 Lingkup .............................................................................................................................. 1 Dasar-dasar sistem manajemen mutu............................................................................... 1 Alasan dasar sistem manajemen mutu..................................................

Words: 10796 - Pages: 44

Premium Essay

Bachelor

...Team Reflection Paper Apple was founded by Steve Jobs, Stephen Gary Wozniak (Wozniak), and Ronald Gerald Wayne (Wayne) on April 1, 1976. Working at Jobs's garage they designed a personal computer (PC) that was sold as Apple I. The company was incorporated as Apple Computer, Inc. on January 3, 1977. Thereafter, the company grew by introducing many innovative and commercially successful products such as Apple II (1977) and Apple III (1980). Right from its inception, Apple had been a company committed to building great products using the latest technologies. The strong R&D focus that Jobs and Wozniak insisted on helped Apple to differentiate itself from its competitors. Product Innovation Apple Inc. (Apple) produces such items and services as “iPhone®, iPad®, Mac®, iPod®, Apple TV®, a portfolio of consumer and professional software applications, the iOS and Mac OS®X operating systems, iCloud®, and a variety of accessory, service and support offerings” (Apple, 2014). Apple’s innovation strategy, financials and business plan are described below and evaluated along with the risks involved with the strategies. Innovation Strategy Innovative companies can thrive even in a tough economy. Apple Inc. has seen hard times and good times. Apple has survived as a company because of a renewed commitment to innovation. This commitment to innovation spearheaded by Steve Jobs has caused other companies to analyze how Apple does so well. First, it is important to note that Apple has not been...

Words: 1401 - Pages: 6

Premium Essay

Bachelor

...The Learning Journal: Week I – Leadership Defined and Approaches Tran Quang Ngan MSLNU15007 Intructor: Dr. Teresa Goode The Concepts versus Discussion Last week, I have joined the 3 classes of first course: Developing Your Leadership capability. This course help us to define and explain more clearly about how to react as a leader, what traits or skills we need to be as a leader. The first class amazed me about how leadership impact through a long period of times. People know how important leadership was and to be a process of influences people to achieve goal was defined according to Northouse, P. G. (2013). Leadership: Theory and practice. Leadership is a term for me, cannot understand directly but it’s a long time to realize how leading people become different. Sometimes, we realized leadership people by a specific form called assigned leadership, who has power and ability to affect other people than to be a real leader or emergent one. So, as Vietnam current situation, we faced with high inflation rate and having a bulky apparatus of government. That means we do have lot of assigned leaders but just a few of them can be emergent leaders. Furthermore, leadership also divided into position power leadership and personal power leadership. And for the example above, Vietnam tends to be more about position power leadership. Dr. Teresa has given us the traits approach which is to identify and a guidance to be great leaders. In class Ms. Sang said that the most important major leadership...

Words: 1269 - Pages: 6

Premium Essay

Bachelor

...Doing business in Serbia – Chances and risks from a industrial sector perspective Serbia is the state in the South-Eastern Europe, is the part of Central Balkan peninsula, it doesn’t have an exit to the sea. Serbia is a Member of the UN since 2000. On March 1, 2012 officially was acknowledged as candidate for European Union membership. The population of Serbia is 7,163,976 inhabitants. World Bank acknowledges Serbia as an upper-middle income country. Political reforms and economic llberalization in the beginning of 2000 helped the country to experience economic growth. Today Serbia is preparing for membership in the European Union so it keeps making reforms, including reforms directed on creating positive environment for doing business. Key factors that are taken into consideration are business environment, economic structure, economic growth and labor market. Business Environment. First of all, attention should be payed to the index of economic freedom, corruption and index of fiscal freedom. * Index of economic freedom. Currently it’s meaning is 59.4. This figure is lower than in other Balkan countries and the EU. However, in recent years there is a tendency to positive change (increase of 2.8% over the past 5 years); * One of the problematic issues is corruption. Index of corruption peception is quite high and is 42 points, it is the average rate in the Balkan countries, but relatively high in comparison with other European countries. This may indicate the...

Words: 1038 - Pages: 5

Free Essay

Bachelor

...“Hiểm họa to lớn nhất đối với nhà nước chính là những lời phê bình từ các nhà trí thức độc lập.” – Murray Rothbard Phơi Bày Bản Chất Nhà Nước Dẫn nhập Cuốn sách này đưa ra một trình thuật cô đọng từ góc nhìn của Rothbard về Nhà nước. Nối tiếp Franz Oppenheimer và Albert Jay Nock, Rothbard cũng nhìn nhận Nhà nước như một thực thể bóc lột. Nó không sản xuất ra bất kì thứ gì nhưng lại trộm cướp nguồn lực từ những người tham gia sản xuất. Khi áp dụng quan điểm này lên lịch sử nước Mỹ, Rothbard cũng mượn đến những trước tác của John C. Calhoun. Làm thế nào một tổ chức thuộc dạng này có thể duy trì chính bản thân nó? Nó phải vận dụng tuyên truyền để giành được sự ủng hộ của quần chúng đối với những chính sách của nó. Giới trí thức và tòa án đóng một vai trò then chốt ở đây, và Rothbard dẫn ra tác phẩm của nhà lý thuyết pháp luật có ảnh hưởng lớn Charles Black, Jr. như một điển hình của sự huyễn hoặc về tư tưởng trong quá trình Tòa án Tối cao trở thành một cơ quan được sùng kính. Mục lục Nhà Nước Không Đồng Nghĩa Với Điều Gì …................................................................................... 1 Nhà Nước Là Gì ….............................................................................................................................. 4 Nhà Nước Bảo Toàn Chính Nó Như Thế Nào …................................................................................. 7 Nhà Nước Vượt Qua Những Giới Hạn Của Nó Như Thế Nào …...................

Words: 16048 - Pages: 65

Premium Essay

Bachelor

...MANAGING CHANGE 300 QUESTION 1 Discuss the reason of Kodak’s failure in the “digital revolution” by evaluating the nature of the digital products market Kodak is a 133 year old technology company, and was a world leading in camera film for decade. Today, Kodak is struggling as its facing bankruptcy, and the share price has fallen from as high as $94.75 per share in 1997 to as low as less than 30 cents per share in 2012. This happened as of due to the rise of competition in technology/camera industry, such as digital revolution, people are not using roll film anymore, people are using digital camera, even mobile phone has camera itself. Furthermore, Kodak is change slowly, does not agile, and quick enough. Although Kodak was a leading brand in camera, and had huge image, but it is lacking on the simplicity, means people prefer using digital with memory card as their “film”, and also it is simple, because they do not have to buy the film as the old camera does. In digital revolution, everything is changing. Not only technology, even newspaper and magazines affected, Kodak was one company that affected by digital revolution. However, Kodak does not respond to the changes, moreover Kodak tried to be an innovator in digital camera. Not only slow to change and adapt to change like competitors (Fujifilm, IBM) but also Eastman-kodak invested on digital printers and digital camera at the wrong time when the printing business in declining industry, which is worked. However, they...

Words: 2394 - Pages: 10