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Bain

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Bain & Company was founded in 1973 in Boston, MA with a mission to “redefine the management consulting industry to focus on delivering results, not just producing report” (Bain & Company, 2015a). Bain supports organizations/clients from any industry or geography, focusing their consulting services on vital areas like strategy, marketing, organization, operations, technology, transformation, advanced analytics, and merges & acquisitions. Based on the organizational mission that customers should get results (not just reports), Bain adopted an innovative results-driven strategy to deliver customized solutions, which turn recommendations into concrete actions and help clients beat their competition. The “Results Delivery” approach is one of their secrets of success, which focus on predicting, measuring and managing risk associated with the change from day one (Bain & Company, 2015a). Bain has a comprehensive tool kit that includes the decision and organizational scorecard (to assess how your organization is doing compared with competitors and peers), a five-step process for decision-making effectiveness, and the alignment of measures and incentives as a way to keep people pointed toward growth (Bain & Company, 2015b). Another Bain’s secret of success is their people: “our people make us different—energetic about supporting and challenging our clients in equal measure” (Bain & Company, 2015a). The organizational culture encourages the deep involvement of employees on projects (acting like business partners instead of academic advisors), building a relationship of trust with customer that reflects on the primary reason Bain’s clients would recommend them to others. Based on Bain’s approach described above, I concluded that Bain perfectly fits on the pathfinder style. According to Brown (2011), “the pathfinder

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