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Balance Scorecard

In: Business and Management

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To provide acquisition and assistance services to support accomplishment of the Department’ s programmatic goals and objectives.

To deliver on a timely basis the best value product or service to our customers while maintaining the public’trust and fulfilling public policy s objectives.

To change the present system’culture, management s systems, and line processes consistent with the principles of Quality Management, in order to establish and maintain: a customer focus, a sense of urgency, continuous and breakthrough process improvement, and an emphasis on results.


What must we excel at?

How do our customers see us?




Do we get the best deal for the Government?

Do we continue to improve and create value?

CUSTOMER To Achieve Our Vision, How Should We Appear To Our Customers?


FINANCIAL To Succeed Financially, How Should We Appear To Our Stakeholders?


INTERNAL BUSINESS PROCESSES To Satisfy Our Stakeholders and Customers, What Business Processes Must We Excel At?

LEARNING AND GROWTH To Achieve Our Vision, How Will We Sustain Our Ability To Change And Improve?

- Customer Satisfaction - Effective Service/Partnership


- Most Effective Use of Contracting Approaches - Use of Electronic Commerce - Performance-Based Service Contracts - Use of Competition - Streamlined Processes - Reduction in Overage Instruments - On-Time Delivery - Supplier Satisfaction - Socioeconomics

- Optimum Cost Efficiency of...

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