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Baldrige National Quality Program

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The purpose of the Baldrige National Quality Program (BNQP) is to provide the educational criterion that contributes to students excelling (Baldrige National Quality Program, 2009-2012). The BNQP is designed to incorporate an ever changing environment where strategy, processes, resources, and engagement are taken into consideration. In order to evaluate performance the BNQP outlines criteria to help educational organizations from elementary school to higher education “Plan-Do-Study-Act”. The BNQP focuses on educational criteria and achieving excellence through the following seven categories, “leadership, strategic planning, customer focus, measurement analysis and knowledge measurement, workforce focus, process management, and finally Results” (Baldrige National Quality Program, 2009-2012).

According to Higher Learning Commission, (2011) the purpose of the Academic Quality Improvement Program (AQIP) is to offer an alternate way in which previously accredited colleges or universities can maintain their accreditation and provide an alternate evaluation process. The AQIP focuses on qualitative evaluation of goal-setting, networking, and accountability (Higher Learning Commission, 2011).

Leadership and management fit within the BNQP and the AQIP models by leader and manager interchangeably. However, the difference between the two is distinct. The roles and responsibilities of these positions are equally important in ensuring the success of a company. The employee which holds one of these positions must be aware of what is expected of them. Each position must be examined in detail to define clearly the differences between a manager and a leader. What makes a good leader? How do managers lead? By answering these questions one will discover how managers and leaders work to create and maintain a healthy organizational culture. Executives will then be able to

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