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Banyan Tree

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Founded in 1994 with its first resort in Phuket, Banyan Tree (BT) is a world-renowned brand of luxury hotels and resorts found in many parts of the world, with high concentration in Asia. As of March 2010, BT has received 556 awards from its 27 resorts, 67 spas, 71 retail galleries and 2 golf courses.
Mission Statement
“As a socially responsible business, Banyan Tree was founded with the core value of driving sustainable development.
With the call to arms of embracing the environment and empowering the people, we seek to continue being an agent of social and economic development through responsible tourism. Our triple bottom line (economy, society and environment) help direct our sustainable development by inspiring associates, guests, and partners to take a wider consideration encompassing a long term view when making business decisions.”
Strategy Overview
BT has a vision to penetrate global markets, not just for the purpose of expansion, but also for survival and risk diversification reasons. However, their visionary CEO also recognizes the need to maintain a delicate balance so as not to dilute the brand and create and maintain the unique BT experience deliverable only through competent human resources and infrastructure.
Its core customers belong in the luxury market who can afford to pay for the unique experience that BT can offer. Their corporate social responsibility (CSR) conviction of preserving the environment appeals and draws many like-minded souls, who participate actively in their CSR initiatives while staying at the hotels and resorts.
The success of BT can be attributed to its uniquely differentiated strategies, strong visionary leadership, as well as unique internal resources and competencies which draw the hearts of many through the strong CSR message to conserve the environment, as well as provide them with a unique experience that is

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