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Bcom 275 Assignment 1.1

In: Business and Management

Submitted By sapperforlife
Words 268
Pages 2
Assignment 1.1
Tony Sadler
BCOM/275
Ben McCullom
29 October 2014

Who was the sender? Myself

Who was the receiver? Coworker

What was the message? Price quotes for cable packages

What channel was used to send the message? Phone call

What was the misunderstanding that occurred? Either I mumbled and caused the receiver to misunderstand or she just did not hear me correctly. The wrong prices were quoted and we lost a customer in the process because of our miscommunication.

How could the misunderstanding have been avoided? Perhaps sending an email after our conversation restating what I said so there could be no miscommunication to our customer.

What did you learn about the communication process from this activity?
That although we do communicate every day we all do it and take for granted the importance of our words and their meaning or intentions.

What seemed to be the main causes of the misunderstandings?
Being vague and not making sure the receiver understood what I was trying to convey.

Example 2
Who was the sender? Myself

Who was the receiver? My subordinate

What was the message? Theft within our departement

What channel was used to send the message? Face to face

What was the misunderstanding that occurred? My employee assumed I was blaming him for the theft that occurred but I was simply investigating as ordered to do so by my supervisor.

How could the misunderstanding have been avoided? I could have made it clear that I had no leads and that was the purpose for the investigation. Using softer language or body language to remain

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