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Beach Pollution

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My date with the Sheraton

As I had entered the hotel premises, I realized one thing, that managing a hotel of this magnitude isn’t as easy as I had once thought. I had the misconception that managing a hotel was a whole lot easier and less stressful. I had just entered The Park Sheraton, located on TTK road. This was not the first time I’d been here as I have accompanied my parents for dinner on a few occasions. The hotel in general is beautifully designed, considering it is owned by ITC, the same group that constructed the mammoth yet stunning, Grand Chola hotel, right by the airport. I was heading straight to the reception, when two huge men, dressed in all black, were ushering a gentleman who seemed to have one drink too many at the famous nightlife hub, Dublin. Everyone at the lobby was looking at this man being dragged out rather unpleasantly. There were three receptionists at the front desk, two rather young looking men, and one stern but elegant looking lady. It was a Friday night and the hotel was getting crowded, so understandably, there was a queue. The man standing in front of me was having an argument with one of the men at the front desk. I couldn’t help but overhear him going on about how the hotel had billed him for certain things he hadn’t used. The man behind the counter, rather calmly explained to him that these amenities had indeed been used from the hotel room. The man who was checking out of the hotel thought that the items in the mini bar were complimentary. He was barking at the top of his voice at how the hotel was trying to cheat him and that he was never going to come back here again. The young man managed to not only calm the guest down, but also made him check out and pay his bill in a very respectful manner. It was finally my turn and I told the receptionist that I was writing an article for my college and that it would

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