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Ben&Jerry Marketing Plan

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1. INTRODUCTION 1.1 Company Brief History
Ben & Jerry’s (B&J) Ice Cream first started in 1978, where their very first scoop shop opened in a renovated gas station in Burlington, Vermont. It was founded by two friends, Ben Cohen and Jerry Greenfield, who started the business out of their passion for eating.
It has slowly expanded its scoop shops to other states and started distributing its ice-creams in pints.

In 1988, B&J introduced its 3-part mission statement which shows their desire and dedication to being socially and environmentally responsible in running its business.

B&J also produces its ice-creams from fresh Vermont milk and cream. With its funky and interesting themes and its high quality ice-cream at affordable prices, it quickly gained popularity and have succeeded in expanding internationally, including countries like Singapore.

1.2 Mission Statement
B&J’s mission statement is made up of 3 components; social, product and economic mission.[pic]
Figure 1.2a: Ben & Jerry’s Mission Statement

The factor that sets B&J apart from its competitors is its strong emphasize on its social mission. It did not just make an empty claim but has delivered its social mission through its development of a more recyclable packaging and entering a partnership with Nature Energy which provides clean energy alternatives.

1.3 Company Business Portfolio

[pic]
Figure 1.3a: Ben & Jerry’s Business Portfolio

B&J is in a highly competitive, low growth market. In a cash-cow situation, it enjoys a steady flow of economies of scale (EOS) and margin profit but at the same time, they lost market share gradually as they failed to change themselves and adapt to a new competitive environment because of organizational inertia.

1.4 Company Marketing Strategy
B&J currently adopts a concentrated marketing strategy. Its

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