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Benefits of Effective Listening

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Benefits of Effective Listening

Benefits of Effective Listening
Maryann Rieger
Brandman University
April 21, 2012

Benefits of Effective Listening Effective listening is one of the most important parts in communication. As noted by Elizabeth Rice (1998), “[Listening] involves caring, hearing, interpreting, evaluating, and responding to oral messages to gain a shared understanding” (Rice, 1998) There is always something to be learned when listening. As listeners, we cannot have an "I know everything" attitude. There is always a different opinion, or a new piece of information that can come to light. Listening is never a waste of time. We must pay attention and be active and total listeners when communicating with our peers, supervisors, employees and customers It is important to understand both how we listen as well as who is communicating to us in order to become more effective listeners.
Listening Types
There are many listening types and we need to understand how we are listening in order to improve and become more effective listeners. We need to be engaged when we listen to hear and understand what is being said. We need to listen to verbal and non-verbal communication to get the full effect of what is being communicated to us. Common listening types are active, inactive, total and partial. Of these, active and total are the most successful.
Active listening “Listening in a way that demonstrates interest and encourages continued speaking. (Many types of listening, 2012). Listening from the point of view of the speaker is active listening. This means we listen, interpret and rephrase to ensure that we understand what is being said. As noted by Liz Bryant (2009), the goal of a good listener is “to be present, to be interested, to have time, to have respect" (Bryant, 2009). Active listening includes good body language such as...

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