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Benefits of Erp

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Association for Information Systems

AIS Electronic Library (AISeL)
AMCIS 2000 Proceedings Americas Conference on Information Systems (AMCIS)

1-1-2000

A Comprehensive Framework for Classifying the Benefits of ERP Systems
Shari Shang
University of Melbourne, sshang@jeack.com.au

Peter B. Seddon
University of Melbourne, p.seddon@dis.unimelb.edu.au

Follow this and additional works at: http://aisel.aisnet.org/amcis2000 Recommended Citation
Shang, Shari and Seddon, Peter B., "A Comprehensive Framework for Classifying the Benefits of ERP Systems" (2000). AMCIS 2000 Proceedings. Paper 39. http://aisel.aisnet.org/amcis2000/39

This material is brought to you by the Americas Conference on Information Systems (AMCIS) at AIS Electronic Library (AISeL). It has been accepted for inclusion in AMCIS 2000 Proceedings by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org.

A Comprehensive Framework for Classifying the Benefits of ERP Systems
Shari Shang, Department of Information Systems, The University of Melbourne, sshang@jeack.com.au Peter B. Seddon, Department of Information Systems, The University of Melbourne, p.seddon@dis.unimelb.edu.au Abstract
This paper presents a framework for assessing the business benefits of Enterprise Resource Planning (ERP) systems. After analyzing the features of ERP systems, the literature on IT benefits, data from 233 ERP-vendor success stories published on the web, and interviews with 34 ERP cases, we have produced a consolidated framework of five benefit dimensions. This framework tries to classify the types of benefit that organizations can achieve by using ERP systems and provide a comprehensive foundation for planning, justifying, and managing the system. The framework focuses on benefits only, from the point of view of management as stakeholders; it

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