Free Essay

Better Solutions for Information Overload

In: Computers and Technology

Submitted By kayjayjazz
Words 1261
Pages 6
Better Solutions to Information Overload
Substantial information overload is present in every organization. I can recall specifically working in the Marketing/IT department for a small computer outsourcing firm several years ago in Omaha, Nebraska. The company’s business model was to show potential clients that outsourcing their finance, IT and HR department’s data systems with their firm could save them tremendously short and long term. The company invested millions of dollars into state-of-the-art data storage facilities that housed numerous amounts of data. These storage facilities could withstand everything mother nature could through at it. In 1998, this was a great business model, considering the millennium bug or Y2K problem was the hot IT issue. At the same time, I thought it was a strike contrast that a small, up and coming IT company would neglect internal issues that would impede their employees from making the company competitive. The company decided to implement an internal website or intranet as the focal point for retrieving data. The company’s intranet had an abundance of information that was injected with data from a barrage of sources. According to a 2009 report by Watson Wyatt, “only 50% of employees accessed the intranet on a daily basis; 80% said their company’s system needed improvement; and 50% said searching on their intranet was too difficult” (Nasiri, 2009). Based on my past experiences, I think organizations are likely to find better solutions to information overload through changes to their technical systems.
As a Marketing Specialist, my main goal was to market the company products in a way that would make every organization want to do business with us, even the Fortune 500 companies who already had mega contracts with some of our top competitors. In the marketing department, we relied heavily on the intranet as a source to assist us with marketing campaigns. Working with a small budget, the company’s primary marketing strategy involved direct mail exclusively. The company purchased databases from various companies that specialized in providing information on CEO’s, CFO’s and CIO’s of respective companies. Although the databases weren’t raw data, it was simply a mirage of information that had to be broken down to the nuts and bolts for the information that we really needed to have a successful direct mailing campaign. As Bellinger at el, states, “Information is data that has been given meaning by way of relational connection” (Bellinger, Castro, Mills, 2004). All of these various databases were inputted into the company’s intranet and thus created an overload of information.
Overload has also triggered pragmatic responses, as generations have done their best to locate and use the information they seek, under inevitable constraints of time, energy, and other resources (Blair, 2006). This is a well-conceived point since Blair based her findings on information overload from the past to the present day. With the increase in electronic media, organizations must also be cognizant of what is actual information. Besides sorting through information, it is increasingly difficult to distinguish what is real data and knowledge. Let’s take a closer look at data. As I previously mentioned, the data we received was undiluted raw data. It simply exists and has no significance beyond its existence (in and of itself). It can exist in any form, usable or not. It does not have meaning of itself. In computer parlance, a spreadsheet generally starts out by holding data (Bellinger at el, 2004). Furthermore, Bellinger et al, states that data that are processed to be useful; provides answers to "who", "what", "where", and "when" questions.
Social media is another issue that plays a huge role in effecting technical systems within an organization. Certain aspects of knowledge in hands-on professions (e.g., mechanics and surgeons) cannot be captured by a knowledge repository, much less by social media. This is because the learning is very much “mind-body.” You must learn by doing (Liu & Errey, 2006). The study by Liu et al, further illustrates how employees within an organization will need grasp or obtain the knowledge be doing. They must be willing to accept the aspects of social media if the organization will be willing to change. The point is that social media can speed the capture and dissemination of this type of knowledge. And therefore the lines between information and knowledge begin to blur (Liu & Errey, 2006).
Another noteworthy point is that the inundation or overload of information is not a new common theme. Organizations have been tackling this issue for decades. An organization would be at an advantage if they continue to monitor and upgrade their technical systems. Failure to accomplish this could result in the company’s demise. CEO’s and other leaders strive to keep the company above the threshold of sustainability by alleviating employee resistance of new information technology. By understanding the consistent revolution of information system requirements, enables infrequent engaging system users need to determine which of their existing requirements have changed, what new requirements are at needed, and which former requirements are no longer functional.
The counter argument to my belief that organizations likely to find better solutions to information overload by changing its technical systems would not happen without changing social systems as well. I totally agree that it will be the employees utilizing the information technology to make the working environment better. However, I strongly feel like it’s the technical systems that could be made more user friendly to endure such changes. As stated in our module objectives, both systems are needed with an organization. Effective management requires that neither system dominate the other; rather, the two systems must be balanced with respect to each other for effective socio-technical performance (https://cdad.trident.edu/CourseHomeModule.aspx?course=57&term=102&module=1&page=home).
Without a doubt, the general conclusion to the statement is that organizations can find better solutions to information overload by improving their technical systems. The socio-technical outlook and the variation for resources will need to be continually monitored so organizations will not succumb to an operational collapse due to poor decision making. With such a large overload of information within organizations, the development of tools, data and knowledge are needed to form a better, well equipped organization. Sorting these issues out within one’s organization and applying the best possible processes within a specific socio-technical system will not only lead to success, but it will create a better environment.

References
Blair, A. (2010) Information Overload, Then and Now. The Chronicle of Higher Education Review. November 28. Retrieved November 15, 2010 from http://chronicle.com/article/Information-Overload-Then-and/125479/?sid=cr&utm_source=cr&utm_medium=en
Bellinger, G., Castro, D., & Mills, A. (2004) Data, Information, Knowledge, and Wisdom. The Way of Systems. November 15, 2010 from http://www.systems-thinking.org/dikw/dikw.htm
Green, P. (2010 ) Social Media Is Challenging Notions of the Data, Information, Knowledge, Wisdom (DIKW) Hierarchy. CMS Wire. August 16. Retrieved November 25, 2010 from http://www.cmswire.com/cms/enterprise-20/social-media-is-challenging-notions-of-the-data-information-knowledge-wisdom-dikw-hierarchy--008320.php
Liu, X. and Errey, C. (2006) Socio-technical systems - there's more to performance than new technology. PTG Global. Retrieved February 27, 2011, from http://www.ptg-global.com/PDFArticles/Socio%20technical%20systems%20-%20There's%20more%20to%20performance%20than%20new%20technology%20v1.0.pdf
Nasiri, Sam (2009) HR Tech News, Survey: Employees don’t use company intranet. May 27, 2009 from http://www.hrtechnews.com/survey-employees-dont-use-company-intranet/
https://cdad.trident.edu/CourseHomeModule.aspx?course=57&term=102&module=1&page=home

Similar Documents

Free Essay

Are Organizations Likely to Find Better Solutions to Information Overload Through Changes to Their Technical Systems or Their Social Systems—or Both Why?

...Background Information overload, the inability to absorb and process all the information we're exposed to, can be deadly. Ok, maybe not in the literal sense, however the idea of becoming at the least, ill, because of an over-abundance of information is not implausible. Americans are being overwhelmed with information. Each new day introduces an unrelenting flow of data. Consider the volume of data produced from the start of civilization to the year of 2003. According to research Google CEO Eric Schmidt, the world is now producing that equivalent volume of data every two days (Siegler, 2010). In addition, our current society is overcome with a constant surge in technology. Major technological advances has made the ability to access and disseminate this information much easier. Today there is use of the internet, computers, cell phones, tablets, and Bluetooth devices. In addition, there is access to other informational resources such as newspapers, T.V., and radio. This technological growth have led to many important business and societal innovations such as the ability to spot business trends, prevent or treat diseases, fight crime, and much more. However, at some point this can become a destructive trend. Emerging research shows that while there are advantages to having so much information readily available, there is a struggle to process this information as fast as it arrives. While, information Overload is an increasing problem both in the workplace, and in......

Words: 1405 - Pages: 6

Premium Essay

Solution to Organization Overload

...SOLUTION TO ORGANIZATION’S INFORMATION OVERLOAD Abstract Information overload has been an increasing problem not only at work but just life in general. Information overload is when we receive too much information more than what we can handle and be able to make the right decisions (http://www.ptg-global.com). As an example, I’d go to work and my email inbox would have at least 30 emails every day. Before finish reading the first one, more would come in. There’d be so much information coming in that I don’t know which one to do process first. I’d spend most of my time in the office receiving information and responding to them then I do anything outside the office, like go to lunch. Introduction An organization’s solution to its information overload rather it be social system or technical system all depends on its mission or customers (http://www.ptg-global.com). There is no right or wrong answer because not all organizations are the same. Analysis In the military, depending on your Military Occupation Specialty (MOS) the solution goes both ways too. In some MOS you would only need social system. For instance our cooks, they are more in to the social system. They cannot rely on the technical system to help them fulfill their responsibilities. They have to be the ones operating the equipment or tools in order for them to be able to prepare the food and have them ready and served for the Soldiers. In my MOS, an Automated Logistic Supply Specialist, we rely......

Words: 1196 - Pages: 5

Premium Essay

Social-Technical Perspective: a Solution for Managing Information Overload

...Social-Technical Perspective: A solution for Managing Information Overload In my opinion, organizations are likely to find better solutions thru informational overload using technical and social systems. Information overload has an ability to cause negative effects on an organizations performance. Within, technical and social systems there are a collection of complex components that solve problems within that system. Knowledge management uses the combination and utilization of technology at every phase that is available within the organization. Social and technical framework for management of knowledge is an appropriate method than an organization can use to handle problems due to information overload. In using both a social and technical approach within an organization allows an individual to gain the most insight within their performance. The relationship between people and technology does not matter in the process of solving different performance problems within an organization. The technical system is a tool used to identify problems within the organization that affect its performance. It supports the investment of knowledge management throughout the organization and its people. In doing so, this move enhances the technology and people within the organization to be used as interface models, and IT blueprints to ensure technology is implemented. (Liu & Errey, 2006) Conducting of business is at its present day of age within information technology. Within, the work......

Words: 1134 - Pages: 5

Premium Essay

Information Overload

...The Information Overload This paper discusses changes that corporations may undertake to mitigate information overload. What I intend to show here is that it would be prudent of a corporation to make changes to social systems in order to return to a more productive state of organization. Certainly technical systems play an important role in controlling what information is necessary to assist in the scope of an individual’s specific work goal for the corporation. As the old adage goes, “garbage in, garbage out” and technical influences, such as fire walls, spam filters, permission and security settings can minimize or eliminate all together both input and output garbage as it were. I have served over 20 years in the Army, and continue to work for the DoD for example, the internet used for everyday business is very restrictive, you are not likely to get overloaded with useless information on this media, there are some exceptions that may allow you to move beyond the necessary parameters for safe computing, however, the network monitoring systems in place would have human intervention to your location within the hour. While imposing technical influences on computer systems through a well established IT program in a corporation is a must do task for any organization, social systems must be in place and supportive of the technical systems in order to successfully mitigate information overload. What I am saying here is that employees must have a corporation success oriented......

Words: 1342 - Pages: 6

Free Essay

Maintaining Fluid Balance in Dialysis Patients

...Paper Victoria Mendiola Excelsior College Health Assessment and Promotion in Nursing Practice NUR442 Dr. Deborah Mandel December 8, 2012 Maintaining Fluid Balance: A Health Promotion Paper • • . INTRODUCTION Fluid overload is a major clinical issue in patients with end stage renal failure. Oftentimes, unresolved and unaddressed fluid overload leads to congestive heart failure. Congestive heart failure is a progressive and systemic disease process that involves the interaction between the heart and kidneys. (Krishnan, 2007). Over time, worsening heart failure coupled with progressive kidney failure leads to diuretic resistance, consistent fluid volume overload and refractory heart failure. (Francis, 2006). Fluid balance is a goal for ESRD patients and should be one of the priorities for health promotion and prevention education. Fluid Overload and the Peritoneal Dialysis Client It is important to note that the client in this paper was diagnosed in 2007 for ESRD and hemodialysis treatment was initiated for this client right away. Initially, patient was getting three times a week dialysis treatments in-center. However, in the last three years, the client’s dialysis treatments were raised to four times per week to avoid fluid overload. Per client’s report, within the last year he would have 1-2 episodes of shortness of breath every three months ending in hospitalizations for congestive heart failure (CHF). In one of the client’s hospitalizations early......

Words: 2301 - Pages: 10

Premium Essay

Fluid Management

...Fluid Management Leadership Learning Experience A1. Problem or Issue Research shows that dialysis patients who have problems with fluid management have an increase in hospitalizations, disease processes, and poor clinical outcomes.  Research has also proven that fluid is a strong predictor of mortality and morbidity. A1a. Explanation of Problems or Issues We have noticed in our clinic a trend of increasing fluid overloaded patients over the last few months.  This trend has also resulted in multiple hospitalizations for congestive heart failure, pulmonary edema, and respiratory distress resulting from fluid overload.  This problem was selected after a patient expired in our clinic with cardiac arrest after a long code attempting to revive.  This topic of discussion made a big impact in our dialysis clinic because it is an open area that can be seen by all the patients.  Seeing a desperate attempt to save a life, it is not soon forgotten in the minds of a room full of people who all share the same disease.  The fear of what they have just seen could almost be read on their faces, most thinking that could have been me.  After every code, there is a review of what could have been done differently, as far as the code was concerned the process was correct.  However, looking back you wonder if there were something more you could have done to prevent the code altogether.  Not only was the patient someone whom I was given the responsibility of caring for, he was also......

Words: 2110 - Pages: 9

Premium Essay

Data Visualization and Healthcare

...Data Visualization and Healthcare Lutalo O. Madzimoyo University of Maryland University College Turnitin Score 7% Abstract This research will examine the impact of data visualization as a megatrend on the delivery of healthcare. Information technology will have a profound impact on the healthcare industry in the digital age. Data visualization tools and methodology represent a reimagined way for individuals who receive healthcare to connect with data that will substantially change the way they will understand their health, maintain wellness, and receive healthcare services. Data visualization tools will also impact how patient information is shared, diagnoses rendered and treatments designed based on model integrated visual data models. Information technology is at the center of technological change and the healthcare services will be a major part of that change in an enduring way. DATA VISUALIZATION AND HEALTHCARE Introduction Data visualization is an information technology megatrend that can quite effectively inform research and strategy within the health industry. It is a disruptive technology that visually presents data in order to inspire an intuitive and deeper comprehension of complex subject matter, and relevant patterns and trends (Producer, 2013b). This enables health organizations to target research efforts and improve outcomes in services and treatment. The health industry is benefitting from the use of data visualization tools because it......

Words: 1857 - Pages: 8

Free Essay

Ehec Outbreak from an Organizational Point of View

...mostly collaborating on a weekly basis and the stream of information was going upward and was skimmed at each level to avoid the organizations at the top to be overloaded. The main problem faced when the outbreak occurred was the lack of ability of these organizations to collaborate in an efficient way and to enable a quick information flow. A single authority was therefore needed to coordinate and to lead activities related to healthcare and food control, fostering thereby a common vision and sense of urgency, a better communication, as well as a common plan to react quickly. This need was fulfilled by the EHEC Task Force in June 2011, in which federal agencies [the Robert Koch Institut (RKI), the Federal Office of Consumer protection and Food Safety (BVL) and the Federal Institute for Risk Assessment (BfR)], which already had some relations with international organizations, such as the World Health Organization (WHO), worked in close collaboration with the European Food Safety Authority (EFSA) to monitor and coordinate the actions. Challenges The speed to which the outbreak spread itself and the unknown strain of the disease set a certain number of challenges for the authorities in charge : ➢ Rapid exchange of information (as well as implicit knowledge) and coordination among authorities ➢ Avoid measures which could lead to unnecessary economic losses ➢ Avoid panic, which could lead to the overload of emergency department ➢ Making the right......

Words: 551 - Pages: 3

Premium Essay

Hill Mcgraw

...of a technologically-driven organization. The McGraw-Hill Companies deployment strategy is providing individuals vital knowledge to enable them to reach their full potential throughout their lives. Also McGraw-Hill Companies is driving the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education and J.D. Power and Associates. McGraw-Hill make straight with three enduring worldwide needs: • The Need for Capital • The Need for Knowledge • The Need for Transparency Knowledge: McGraw-Hill Education, a division of The McGraw-Hill Companies, is a leading trendsetter in the growth of teaching and learning solutions for the 21st century. Through a broad range of traditional and digital education content and tools, McGraw-Hill Education allow and prepares professionals and students of all ages to connect, learn and succeed in the global economy. Capital: McGraw-Hill Financial, a part of The McGraw-Hill Companies (NYSE:MHP), is a leading source of research and analytical tools for investment advisors, wealth managers and institutional investors. Transparency: J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. In order to continue to succeed to reach its mission statement, Mcgraw-hill has reached a Strategic partnership agreement......

Words: 2420 - Pages: 10

Premium Essay

Communication in Business

...is normally over the phone for the first time. One has to come across as knowledgeable and confident. In giving proposals to clients, one sends the proposals out in the mail but the majority of the time proposals are sent through email today. Clients shop by stopping by the office but clients are also using the Internet to receive rate quotes. This type of client is contacted by phone and email. These clients tend to communicate best through email. Communicating with the underwriters and service individuals as well as the claims adjusters can happen daily through either email or telephone conversations. In working with underwriters and service individuals, communicating through email one needs to come across with the requested information and professionally. Sometimes when communicating with these individuals, it can be very frustrating. Working with the claims adjuster, this communication is normally over the phone unless a fax is sent over. The IT department is not communicated with daily. Communicating with the IT department normally means there is a problem. The initial contact is with the first tier...

Words: 951 - Pages: 4

Premium Essay

Total Quality

...Skills Communication -the transfer of a message (information, idea, emotion, intent, feeling, or something else) that is both received and understood. Communication Levels 1. One-on-one level – this is you and your fellow colleagues or you and your manager and/or supervisor. 2. Team-or-unit level – level that is limited to the group and its members. 3. Company-level – larger than team level, communications with the different teams within the company or organization. 4. Community-level – how the company communicate to the different sectors of the community or society Inhibitors of Communication Kill the Messenger” Syndrome – we do not take this literally. This syndrome is our natural way of not listening to people we do not like. When we do not like the person talking, we do not listen to what he/she is trying to say because we are already assuming that everything that is coming out of their lips are not good Difference in Meaning – as seen in our activity earlier. The leader tries to explain the picture but some of us have a different perception. Maybe the misuse of words to explain is the root cause of this inhibitor Lack of trust – a symptom of the “Kill the Messenger” syndrome. Again, if you do not like and trust the person talking, you totally disregard the message the speaker is trying to convey. Information overload – sometimes called communication overload. People have a limit as to how much information one can take in a day. Notice when a......

Words: 3602 - Pages: 15

Free Essay

Bu 210 Week Eight Knowledge Check

...Week 8 Knowledge Check Study Guide Concepts Mastery Operations and Material Score: 25 / 25 Questions 100% 1 2 25 100% 3 4 5 100% 6 7 8 Industry Standards 100% 9 10 E-commerce Systems 100% 12 13 14 100% 15 23 24 100% 16 17 18 Management Costs Three Types of Operating Systems Three Stage Process of Operation Material Management Efficiency and Effectiveness Effects on Profitability 11 Competitive Advantage 100% 19 20 21 22 Concept: Operations and Material Management Costs Mastery 100% Questions 1 2 25 1. Which of the following costs is associated with a firm’s operations and materials management function? A. The cost of the machinery, computers, tools, buildings, and equipment B. The cost of employee wages, including benefits C. The cost of work-in-process goods, semifinished products moving through the production process D. The stock value of finished products a company holds in inventory Correct: The Correct Answer is: A. “A firm’s materials management function is responsible for finding companies that supply high quality, low-cost raw materials and components” such as machinery, computers, tools, buildings, and equipment (Jones, 2007, p. 378). 2. According to Jones (2007), the semifinished goods and services that go through a company’s production process are......

Words: 2131 - Pages: 9

Premium Essay

How Communication Is Important in the Decision Making Process

...| Communication & Decision Making Process “How Communication is Important in the Decision Making Process.” | | | Good decision making is an essential skill for career success generally, and effective leadership particularly. If you can learn to make timely and well-considered decisions, then you can often lead your team to spectacular and well deserved success. However, if you make poor decisions your organization can tumble. Regardless of the size of business you are in whether a large corporation, a small company, or even a home based business effective communication skills are essential for success especially when a decision has to be made. Decision making in management is an important skill and making the right decisions is essential. Every manager should be looking to improve their decision making skills and communication skills. The process of business decision making is of the utmost importance for effective management. Decision making process in management must be informed by expert knowledge and experience in all departments. “The decision-making role in organizations is crucial. If things are going smoothly, there is not much for management to do, but if things go wrong or new opportunities arise, somebody has to decide on hiring and firing workers, investing in new machines or scrapping old ones, marketing new products and dropping old ones, and how to raise the necessary finance.” (Fong, Kwok, 2005) The role of management is to take these......

Words: 3001 - Pages: 13

Premium Essay

Stress Management Strategies

...Stress Management Strategies Final Essay HRDV 3301 Texas Tech University Megan Bradford INTRODUCTION At some point in time during a person’s professional career, we all have days or weeks that make us feel like we are drowning or failing at our job. The feeling of stress overload makes it very difficult to complete daily work related tasks, and productivity take a hard decline. As a human resources manager, it is their job to notice when an employee is experiencing a stress overload and help assist in relieving the stress. If an employee endures too much stress, this may lead to the employee leaving the company suddenly. BACKGROUND TO THE PROBLEM Workplace stress can occur for a number of reasons. First, an employee who never goes on vacation can fall victim to an overload of stress due to feeling like they never have any downtime, especially if they are in a very fast paced field of work. The department of psychology at Saint Louis University published an article called To Be or Not to Be (Stressed): The Critical Role of a Psychologically Healthy Workplace in Effective Stress Management which gave great insight regarding workplace stress. According to Matthew J. Grawitch, the author of the published article states, “…five specific types of workplace practices that contribute to employee well-being and organizational functioning: employee involvement (i.e. autonomy and involvement in ......

Words: 1908 - Pages: 8

Premium Essay

Time Management

...family, I believe I could manage my time better, which is my problem I want to solve. In this paper I will discuss the problem I have with time management. How I plan to evaluate the information to solve the problem. Last, this paper will explain how I will try to resolve my problem and possible solutions. There never seem to be enough hours in the day to be able to finish everything for the day. I always seem to be running out of hours to get all I need to do; no mater how I try to save time, there is only 24 hours in a day, so I need to make every hour count. Put things in the order of importance, try to get the hardest task out of the way first, so the easiest jobs will be a breeze and life will be less stressful. When I went back to school, I soon realized that I had to give up things, for example, television, computer, and friends, to be more productive with my schoolwork. I know it harder for an older student trying to go back to school, with all the other responsibilities, like a fulltime job, children and trying to find personal time. It seems even more difficult to spend enough time on these three major facets of life. If I spend too much time in one area and not enough time on the other it can lead to stress, and I will try not to take too many classes because this could cause stress and overload. The foundation of a successful and productive life is to get organized and find a way to use my time wisely. The information I am looking is to solve my problem of......

Words: 774 - Pages: 4