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BJB Manufacturing Company Quality Management Initiative Proposal
In today’s vehicles, the need for safe driving and an enjoyable driving atmosphere is not just a convenience it is a necessity. Being able to change CD’s while keeping both eyes on the road as well as both hands on the wheel makes not only for a more enjoyable ride but also for a safer driving environment, car CD changers also provide the driver with a place to keep their CD’s effectively organized. BJB Manufacturing Company is currently a supplier of high-end compact disc (CD) changers for the automobile aftermarket and is looking to take their business to the next level and enter the new automotive market. Learning Team C has been formed to create the Strategic Planning Committee that will focus on creating a Quality Management Proposal. The summary below will layout the needs of the stakeholders, an analysis of the product and business needs so that a quality management approach can be selected, and the role that leadership will play in the creation of initiative.
Determining the Needs of the Stakeholders Stakeholders are individuals, groups, and institutions that are affected by and thus have interest or “stake” in an organizations performance, such as employees, suppliers, customers, shareholders, and local communities (Schermerhorn, Hunt, & Osborn, 2008). Stakeholders are internal, connected, or external stakeholders. The internal stakeholders at BJB Manufacturing Company are the chief executive officer, managers, and employees. At BJB’s the internal stakeholder’s number one need is focusing on total quality management. The company needs include a strategic plan for designing a high-end compact disc for a new car that will introduce a new market segment that meets the stakeholders’ needs. The chief executive officer, managers, and employees have a stake in the organization because of job

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