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Blockbuster Case

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Fall 2011 | BlockBuster Case Analysis | |

1. What role has Netflix played in the development of Blockbuster’s strategic planning? How important is Netflix to Blockbuster’s future strategic plans?

Before answering this question ,I would like to highlight that It s clear after reading the case that blockbuster main problem was making strategic plan without considering its scorecard as they never anticipated change or tried to early explore strategic alternatives and they never examined consumer or competitive responses.
In a nutshell they were always reactive and not proactive and they never considered that new entrants always seek market space that leaders ignore.

To answer this question, I will try to answer the three major strategic marketing questions “Where to compete?”, “How to compete?” and “When to compete?” and apply my answers to
Analyze Blockbuster case

Where to Compete:

* Blockbuster’s targeted the whole market of home movie viewers in the US. Afterwards, they started to target international markets. Blockbuster service their customers through rental stores and they kept using the same business model.
However, they failed to understand the change in consumer behavior as people became more busy and don’t have time to visit their stores.

* Netflix targeted same market but with different approach as they offered mailing system of movie rentals that go directly to customers and that was very convenient solution and they started capturing big market share from Blockbuster..

Accordingly, Blockbuster’s started online subscription and home delivery as a reaction to Netflix.

In the future, Blockbuster’s should focus on market evolution and set strategic plans that differentiate the company and fits its strengths to changing customer needs.

How to Compete:

Product/Services Mix: * Blockbuster offered movie

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